Rover.com | Pet Sitting Reviews | Read Customer Reviews of rover.com

Rover.com | Pet SittingReviews of rover.com

4.635,369 reviews
Pet Services

Rover.com | Pet Sitting

About Rover.com | Pet Sitting

Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: rover.com
Website: rover.com
Category: Pet Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Rover.com | Pet Sitting reviews

Showing 513 reviews with 2 stars · Clear filters

Ann R.
Mar 15, 2024
Felt FORCED
The site needs to be able to navigate ALOT Easier. I felt like I was being DEMANDED to meet people after just talking to them trying to find out if they might be interested in taking care of my dogs. I felt FORCED into booking when i wasnt even sure if I wanted to use the person. It wasnt the person being pushy it was your website. ALSO, I dont feel you should be taking the money out more than a few days prior to the booking. Thats just unreal.
Response from Rover.com | Pet SittingMar 15, 2024
Hi Ann, thank you for sharing this feedback. We encourage meet and greets, and feel they are a wonderful way to get to know one another prior to booking. We're sorry to hear that this process did not feel like a good fit for you and caused unnecessary stress. Additionally, we do charge pet owners for bookings up front, in order to process payment to the sitter in a timely manner. We take your concerns seriously, and welcome input to better our platform in the future. If you have any further questions or concerns, feel free to call our 24/7 Support team at 888-453-7889.
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klocko
Mar 6, 2024
Illegal data storage
Terrible customer support. I haven't used Rover.com in years, so I wanted to delete my account and its associated data. However, the only option they offer is to "deactivate" the account with the option of reactivating it whenever I log back in. The support email address is not monitored, so I went to support.rover.com, but the website won't even show you any contact info or avenues to submit a ticket without logging in. After submitting a help ticket with the request to "delete my account and all associated data", I received a response from an agent who tried to discourage me from deleting my account and data, and directed me to deactivate my account instead. I responded with my explicit request (again) and another agent did the exact same thing. Even if I ever get the outcome I'm seeking, the fact that it's not a straight-forward process is extremely concerning. I simply want my data completely and permanently removed.
Response from Rover.com | Pet SittingMar 6, 2024
We understand your frustration and apologize for the inconvenience you've experienced in trying to delete your account and associated data. We take data privacy seriously and want to assure you that we're committed to providing you with control over your personal information. We do provide data deletion, as set out in our Privacy Statement under the section called 'Your Choices'. We can confirm that a deletion request was raised, and someone from our Privacy Team will be reaching out to you shortly. We appreciate your feedback and will work towards providing a more streamlined and user-friendly process for account deletion in the future. Thank you for your patience and understanding.
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M L.
Mar 2, 2024
Rover should definitely background…
Rover should definitely background check the sitters more. Took a chance on the app and deeply regretted it. Picked up my puppy she smelled of urine and dirt also had a visible eye injury :(
Response from Rover.com | Pet SittingMar 2, 2024
Hi M, Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Please reach out to that we can help resolve your concerns.Rover Support team a call at 888-453-7889 and we’d be happy to help.
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Anonymous
Mar 1, 2024
Very expensive
Very expensive. Dogsitter’s not well trained. Difficult to find dog sitter if pet is not neutered or spade
Response from Rover.com | Pet SittingMar 1, 2024
Hello, thank you for sharing this feedback. We're sorry to hear that this was your experience. Each sitter is an independent business owner advertising their services on Rover, so we realize that not all sitters may be a good fit for your needs. We are happy to help search for a sitter who meets your preferences - feel free to call our 24/7 Support team at 888-453-7889 for assistance.
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DALYA H.
Feb 28, 2024
Tipping policy is outrageous
We use Dog Vacay several years ago and were very happy with the results. Since Dog Vacay and Rover merged we thought it would be similar. We are appalled that after paying for 5 nights, we are asked to give the host a tip. This is ridiculous and we will be finding another dog sitting service. Tipping has just hit a new low.
Response from Rover.com | Pet SittingFeb 28, 2024
Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Tipping is optional and gives the owner a chance but is never required. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
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Gay
Feb 28, 2024
The sitters homes are not vetted to ensure our animals are in a safe, clean environment
The place my dog was to be placed in was not clean or safe for my dog.
Response from Rover.com | Pet SittingFeb 28, 2024
Hi Gay. All sitters on Rover must pass a background check before they can start to promote their business. Meet and greets are a key part of making sure owners, sitters, and pets are a good fit for each other. It is the optimal time to see where your pet will be staying, and discuss habits, schedules, pet management, and pet care requirements. It also allows you to gauge your pet's temperament in person and how they interact with your sitter.
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Jami
Feb 18, 2024
Great Dogsitters but HIGH FEES
1. The fees are pretty high for payment. Sometimes people go outside the system to avoid them. I don't blame them. I would NOT recommend rover based on that alone. 2. Rover makes booking confusing (at least at first). It asks you to book AND PAY a week in advance and makes people wary about booking - what if plans change? Have I already paid? I work closely with my dogsitter so it's ok, but if I was new, I would not proceed based on this process.
Response from Rover.com | Pet SittingFeb 18, 2024
Hi Jami, thank you for your candid feedback. We want to be able to provide the best and safest experiences for our users, sitters, and owners alike. The fees make it possible for us to provide 24/7 support, market and promote sitters on Rover, maintain the website, and improve our product. If you ever need assistance, feel free to give our 24/7 Rover Support team a call at 888-453-7889 and we’d be happy to help.
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Bobbi
Feb 17, 2024
I would like more cost transparency
I would like more cost transparency. At the end of the stay asking for a tip is odd when I don’t know how much the sitter’s actually got paid.
Response from Rover.com | Pet SittingFeb 17, 2024
Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
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