Jenni B.
App and Customer Service lacking- Good Sitters Though
Sitters are mostly great. I've used about 5- 3 were fantastic and 2 were so so. The issue is with their app and their customer service. There is no phone number to call when you have been billed wrong. The app is powered by AI and doesn't understand what you want from it. Then you wait for 10 minutes to get a live human and it takes forever because they are obviously having more than one conversation at a time. I used to get notifications at all hours of the night so I had to turn them completely off, not great when your sitter needs to cancel last minute. Over all its great until you have an issue.
Response from Rover.com | Pet SittingSep 10, 2026
Hi Jenni, thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Lexie