Rover.com | Pet SittingReviews of rover.com

Rover overcharged me for 7 visits because the 8th visit was a holiday, so they charged me a Holiday rate for all 8 days. When I contacted them, it took at least 5 emails before they "understood how upsetting" the situation was for them to finally tell me their application is apparently unable to understand which days are holidays, so they charge a Holiday rate for all days if a Holiday is included and "can't" refund my $46.00 overage.

The Riover app needs to be updated so you can see more details before deciding where to place your pup. I searched in my area and ended up driving 30 minutes away to drop off my pup. I told my sitter my pup was still potty training and needed to go out every two hours, which the sitter accepted, but her profile that I saw after booking indicated she would leave the dog from 4-8 hours. I believe the sitter was a ff for the weekend so it worked out but this information should be on the splash page, especially with the distance from my home. Rover has the information on both parties so it should be a simple coding in the website.

Their website is terrible. You can't find anything you're looking for. The experience for first-time users is confusing and frustrating.

Did not do job properly

I reported a safety violation with a sitter who staying in my home while my wife and I were out of town and Rover has yet to follow up with us more about this. Meanwhile, this sitter could be violating more sitting safety rules and treating customers poorly. I just expected a more efficient reporting process.

The website is not user friendly and doesn't always navigate when items are keyed.the appl said I was logged in as myself but had me out in all my info but said my number was already in use. I was shocked to see what people would charge to stay in my lovely home. At $100 to $240 A NIGHT, what a joke!!!!!!!

I have used Rover as a sitter for several years, but this experience has destroyed my confidence in its support service. I contacted Support because Rover’s system would not let me cancel four upcoming recurring visits while a client payment was showing as unresolved. This should have been a simple administrative request. Instead, the support agent cancelled the wrong booking—a week of services I had already completed. Despite my repeatedly providing the exact dates, Support then created an inaccurate replacement booking for dates when I was away on holiday. Worse still, Rover sent a message to my client through my account stating that I had created the new booking and was “looking forward to it”. I did not write, approve or authorise that message. This made me appear confused and unprofessional to one of my most important clients, whose trust I have built through being organised and reliable. The agent continued making changes even after I explicitly instructed him to stop. He eventually admitted the mistake, accepted responsibility and escalated the case. Rover’s Leadership Team later defended much of this as its “standard workflow” and said the agent would receive coaching. Coaching may help Rover internally, but it does nothing to compensate the sitter whose account was mishandled or repair the reputational risk created with their client. My £152 earnings were eventually processed after a lengthy escalation. However, Rover refused any meaningful compensation or fee refund for the hours of stress, incorrect account activity and unauthorised client communication. The platform itself can be useful, but based on this experience I would strongly warn sitters against allowing Support to make booking changes without first confirming every date and action in writing. I no longer trust Rover Support to handle my account safely or professionally. Complaint 27288116

Never using this company ever again.