Rover.com | Pet SittingReviews of rover.com

En realidad te pueden dejar tirado cuando quiera, un día antes, unas horas ....así que te recomiendo que tengas un plan B . Si me habéis dado un crédito de 10€ que no soluciona mi problema y no hay nadie disponible a dos días del evento.

I canceled my ROVER account today. I have reached the conclusion that this team is absolutely unworthy of my business. Since April, I have been repeatedly gaslighted, placated, and given empty assurances rather than seeing any meaningful accountability or genuine concern for what happened with one of their employees who would not return my house key. When I escalated the issue, management encouraged me to buy an electronic lock and said they would reimburse me if the cost stayed under $250. I purchased and installed one for $150. ROVER denied the claim. To be perfectly clear: my issue is not the lock. The lock is merely a symptom of a much larger problem. My issue is 100% about the complete lack of care, accountability, and customer protection that ROVER demonstrated throughout the ordeal. They chose to protect and excuse an employee who was irresponsible and dishonest rather than acknowledge the seriousness of that conduct and take appropriate action. That decision speaks volumes about ROVER’s priorities. I expected better from a company entrusted with the care and safety of people’s pets. Instead, I have spent months fighting to be heard while ROVER repeatedly deflected responsibility. I will not continue giving my money to a company that treats a serious customer concern this way.

I GOT A PET/HOUSESITTER THROUGH ROVER AND I GOT A REAL STINKER . THEY DON'T VET THEIR EMPLOYEES. I DIDN'T GIVE ROSE A BAD REVIEW BECAUSE SHE RETURNED THE GENEROUS CASH TIP I GAVE HER. HIRE AT YOUR OWN RISK.

This company is horrible! They don't have a phone and all the people that answer the phone on their service and emergency line are foreigners who do not speak clear English. Stay far away from this company if you don't want all communication is with people not in the US that you cannot understand!

I expected Rover to provide more meaningful support when something went wrong during a booking. During a stay, a dog caused property damage after being left alone briefly. I notified the owners, documented what happened, and contacted Rover for assistance. I was ultimately told that the damage did not qualify for reimbursement because it fell below the Rover Guarantee threshold. I also came away with the impression that there are several limitations and conditions that can affect whether a sitter receives any protection at all. I understand that Rover has terms, exclusions, and reimbursement limits. My concern is that the level of protection a sitter may believe they have can feel very different once an actual problem occurs. I tried to handle the situation responsibly and communicate clearly, but I still felt unsupported by the platform. Anyone considering becoming a Rover sitter should read the Rover Guarantee closely and understand exactly what property damage is and is not covered before accepting bookings.

Sitter was hired to do six 30 minute visits. Only spent 4-8 minutes for each visit. Said she didn't know it was that important to me, especially when I didn't comment on that until after the deal was over, and I realized it after reviewing the visits. Offered no refund. Said she would do better next time. Rover is asking me to explain for a 4th time what happened...Tired of this runaround. Useless company.

My cat sitter won’t return my house key and Rover won’t do anything about it. You can’t speak to a person and the emails are from AI so I keep getting the same useless response. I’ll have to get the locks changed and this will incur a cost. Also the cat sitter didn’t clean the litter tray so my cat pooed on the floor and he left multiple bags of cat poo in the house while we were away for 2 weeks. Dreadful experience all round. Would not use again!!

worst “support” I’ve ever had in my life. victim blaming approach+gaslighting + delay, deny, defend strategy. it’s like chatting to ai, brick wall. they contradict their own policies by letting owners secretly record u and punish you for it by leaving negative review that makes you lose all your work requests. if you have scary/dangerous experience as a sitter you might as well not tell them anything as they don’t give a shit and don’t take any measure. they ignore you, gaslight you, give you more emotional damage that bad owners themselves.