Rover.com | Pet SittingReviews of rover.com

Cool concept but bad execution. I have never had a pleasant experience on Rover, mainly due to their horrible sitters. Here's the thing, you can't rate the sitters until after your pet has stayed with them, which I believe does not give you the full view of what the sitter can be like. Recently, I contacted a sitter in Brooklyn that sounded great through "verified reviews". She responded to my messages promptly in the beginning of our conversations and I felt confident I finally found a reliable person. The day we set up a meet & greet, it started to down pour 30 minutes prior to our meet time. I sent her a message asking if we could reschedule, since I figured neither of us would have fun walking around with my wet dog in the rain. She responded right away that it was no problem to reschedule, and then never responded to me again.... I contacted Rover (three times, the first two messages I sent them they did not respond to) and they told me that their sitters are "independent contractors" and they have no real control over what they do.... that line sounds scary, like 'we're not liable for what they do to you or your pet'. I also had a different sitter that was super communicative prior to my pet's stay, and then became MIA while she had my dog in her care. Fortunately, in that situation, the sitter just sucked at paying attention to my dog and worked all day, so she "didn't have time to respond to my texts." The situation could have been worse, but still not acceptable in my book. Rover's biggest competition are the traditional pet sitting companies, especially the ones that come to your home to walk/feed, or bring your pet to their homes. I have to say, although those pet sitting companies are usually a bit more expensive, they ALWAYS come through professionally... they respond to requests, communicate, they're bonded/insured, and ALWAYS keep me updated without me asking. Rover leaves much to be desired and if they really want to compete, they need to take more responsibility for their sitters and fire the bad ones.

I am a dog host we provide the service that keeps Rover in business. I was with dogvacay for 2 years before Rover bought them out last month. In that 2 years I had great customer service when I needed it from DogVacay. During that time I was also with Rover for 1 week in 2016 and had such a bad experience that I stopped using them straight away and stuck with Dogvacay. When I heard that Rover would be taking over dogvacay and that dogvacay would no longer exist I told my partner that I suspected that my dog hosting business would be over within 6 months. Poor customer service (I was just on hold for 36-minutes before giving up); terrible, terrible, website functionality; lack of transparency of their operating procedures. Rover retains the right to change the fee a host charges any time they like without host authorisation and they don't even tell the host. So if a host thinks they are getting $25 each night for 10 nights, suddenly AFTER the stay the host gets $200 (-15%) instead of $250 because Rover dropped the host's fee from $25 to $20. How is that even legal? Hosts are charged 15% to have their profile on the Rover site and Rover "implies" that part of that 15% charge covers their "premium insurance." It does not. Even though the owner/client sees the host's fee (say, $25 per dog per night) when they book Rover adds an additional fee on top of the fee the host charges, this is not transparent before the owner tries to check out. We have had so many questions and complaints from owners about this "hidden charge." Rover states that this hidden charge is for the Premium Insurance (remember they have already implied to the host that the host is picking up the insurance from their 15%). So now the client is paying for the "Premium Insurance" but AGAIN Rover are not transparent about the terms of this insurance. If their dog gets injured for any reason WHILE IN THE CARE OF THE HOST, and the dog has to go to the vet THE OWNER HAS TO PAY A $250 DEDUCTIBLE. Not the host who allowed the injury to happen. THE OWNER (who has paid for the insurance) has to stump up a $250 DEDUCTIBLE for the pet's care. Furthermore, Rover (again, WITH NO NOTIFICATION TO THE HOST) will not pay the host for the injured dogs stay. That was my experience anyway. So as far as I am concerned we are right on track for my business to fail within 6 months of Rover taking over DogVacay.

I asked for this order to be canceled because it did not do what I expected. Even though I texted stating this, they sent it anyway! I am very disappointed in the service and inability to get anyone to take care of the issue. Wish I had never thought about ordering.

Just Im not happy with them !looks fake 16 texts in last 3 weeks after no answer at all I know clients not not like that but all were fake..I"m in this business 15 years !first time I had bad with webside this webside is fake or what??I want to work I love dogies but now I lost!!!

I've been disappointed with rover! Dog daycare was much easier to book . I do not like it . My dog sitter lost a lot of clients as well because of this website . Dog vacay was wasy and fun. It would list photos of providers in area with their profile To pick.you need to change your site

In four days with my Rover.com sitter, our dog escaped twice. The sitter also used a false name on the site, forgot where the dog food was, left our house a mess, and then sued me after he got fired by them. In response, Rover's lawyers refused to cooperate with me or share any information about the sitter. What an irresponsible company. Do not trust them with your pet or your keys. They say they vet their sitters, but they don't even check ID or SS#.

Our puppy developed what was diagnosed as a "hot spot" or irritation during his 4 day stay with Kathy. When my Fiance and I picked him up on the 4th day, I saw that he had a HUGE rash above his tail which was filled with puss. His fur in that section was soaking wet, and was bunched up. When I asked Kathy what happened, she said it was the first time she saw this, and that it didn't look too bad. We have photos of the spot one hour right after we rushed him to the VET. They had to shave his hair off and give him antibiotics in case of infection. Not to mention he was very faint and seemed weak when we picked him up. I cannot imagine what would have happened if we booked Kathy for a week. Our puppy never had any problems dealing with a "hot spot" with us. I do not know what upsets me more, the fact that Kathy said she didn't notice he was gnawing his whole backside out (meaning that they were not watching him), or the fact that maybe she was aware of this and she didn't stop him, or try to help relieve the irritation? I am very upset that I was not even told about this. I did not get a single text or photo stating that he was itching away his back, which caused him to have an open wound. Kathy stated that it was "fresh" and the size of a dime, but if you see the photos, the injury was clearly almost the size of my palm. And it did not just happen, it developed within the 4 days he was with her because he did not have anything like that when we dropped him off. The right thing to do was to notice his behavior, contact me of the situation, so that we could find a solution while we were away. The whole point of booking a dog sitter, or a baby sitter is so that you feel at ease-- that you trust this dog sitter to care for your loved one and protect them from harm. You have to understand how I, as a mother, feels when your little one is harmed and you were not notified of it. We contacted Rover, but they offered no type of help as well. They just kept stating that they felt sorry and that they hope he recovers. This is simply not good enough for us. We paid over $400 in VET bills, when this simply could have been prevented if our puppy was properly looked after. We will NOT be using Rover or Kathy again, and we hope this review can save another family from the stress, pain, and unprofessional ethics that we had to encounter.

India. Seem so sweet and i was grateful to be in the present of her and her 2 daughters. But the day of she decided to stop all communication. Yes that hurt more than anything to get stood up. But what hurt the most was that rover not trying to give me a full refund. Even though I used a different sitter... (she was awesome )... had proof the girl just stop responding the day of. Suggestion, don't pay them /book until the day of and that sitter is in front of you. But after reading other complaints... find a different route or pay through paypal therefore you'll have someone to fight for your money vs supporting fraud.