Rover.com | Pet SittingReviews of rover.com

My sitter lost my dog. Rover supposedly put my dog out on websites (but who knows which ones), and contacted me every other day for updates. But that’s pretty much it. Sure, they offer to pay $100 for a reward to the person who finds my dog, and offers money to other local sitters if they assist in the search. After a month, they drop of the face of the planet (and originally told me they don’t stop efforts until she is found). You think maybe they would offer you as the owner some financial support, to print flyers and your search efforts (I.e. gas). But nope. And after the month, they are just like see ya later, we are done, good luck in the future. Such poor customer service in the trust and safety department. So disappointed.

I found out about Rover from a neighbor . What a blessing this has been. Not 4 minutes from my house I have found two of the most wonderful people to take care of my sweet baby girl (dog) Ivey! They are loving, accomadating and she loves being with them. What more could you possibly want! Rover makes it is easy and I am so grateful to have found the website.

I thought i review the credentials of the pet sitter i selected from the website after reviewing as much of the website of what qualifies a pet sitter with rover.com. I was truly misinformed. Suzie K , was not my best choice. My dog was lost in her care, since she did not secure her front do to her home and when my dog ran out her front when she was entering her home, she chose to closed the door and not follow or call where my dog ran. After going to small claims court she continues to deny that she is not at fault. I will never, ever use rover.com nor recommend this service. I know this is just one pet sitter of many. Oh lucky was I get to the bad one.

I hired a person to walk my dogs and feed them with their own food. The person never walked my dogs and gave them whatever food she wanted. When I saw a obese pet sitter I was not sure about how that person can walk my dogs, My wife insisted that it was not a good reason to not hired her. She offered to sleep in my house to be more time with my dogs and last minute se decided not to do it. We paid for 2 dogs in a week 400 dollars and she never walked them out. (my dogs are well known in my area and my neighbors told me that they saw a person coming to my house every day but never saw my dogs out. She walked my dogs in my back yard only. After I one day in my house one of my dogs vomited and I could see that he was feed with canned food or human food but not the specific food I give to the pet sitter to feed them. I just want you guys to be aware that liars and bad people are everywhere. While on vacation we got pictures every day of my dogs and that is was the only good part of this situation. one of my dogs lose 2 pounds that is a lot in one week for a dog.

I had a large pit bull attack my Golden Retriever at a park, walking my dog on the leash. It turns out the pit was being walking by two Rover dog walkers. The dog bite my dog, the walkers had no control of the dog once it started attacking my dog, lost the grasp of the leash and only stopped when a Good Samaritan came and kicked the pits head heard to release the grip. I only found out they were Rover walkers when I confronted them. They told me they were only dog walkers using Rover and took no responsibility. When I followed up with Rover, they cited privacy policy, took no responsibility and allowed the the dog walkers to continue to walk the dogs. The dog that bite my dog had only just started using the dog walkers. I would never hire walkers suing Rover. It's a liability waiting to happen. The Rover representative after while stopped answering my email nor took the call. I am mulling over legal actions. Please, if you care about your dog, do not use this site.

Supporter of dog abusers. Our sitter didn't come, Rover says they are independent contractor and still get paid. I had to pay somebody to actually care for them and the sitter who didn't come

My two usual sitters were not available for the dates that I needed, so tried to use Rover, again. (A previous time, two years ago, was a bust.)Tried to book several sitters close to my home. Needed 3 x p/day for several days. Their invoicing system stinks! Does not calculate correctly, and on one, it tripled the amount. (Sitter said something about "extended care rate". Huh???? What "extended care"? All I need is for my 3 little dogs to be let out into my fenced yard.) Can't adjust times/rates, succssfully. Sitters do not seem to want to come 3x p/day even though they would make more $, and I purposely wanted sitters close to my house to make this even more cost effective/easier for them. I did not trust putting my credit card into their erroneous invoicing system, as I do not have time to hassle with them after the fact. And, the time spent online, just trying to find someone is a ridiculous waste of my time. The rates are everywhere, from $10 to $30 p/dog p/time, p/day. There are sitters who will charge per visit instead of per dog, per visit, per day. (I have three little dogs and a fenced back yard. All the sitters had to do was let them out to run for a few minutes and feed them twice p/day.) Ridiculous!!!!! I won't try them a 3rd time. And, will stockpile a backup list of reliable sitters who charge by the visit. (And, I suspect that many of the positive reviews are fake. Check out the 1 & 2 star reviews before giving this company your credit card.)

I had an awful experience with a dog sitter called Javier with fake profile pictures and information. He keeps dog in an horrible situation. In a small hot store (states in his profile to an apartment)without any ventilation. The dogs there were in dark, hot, in cages and kettles. They were nervous and scared. The sitter was pushing my dog with his feet just in front of my eyes. My dogs were scared and begging me to not leaving them there. I asked Javier who's gonna stay with my dogs at night. He answered that he sleeps there which absolutely was a lie. There's no place, bed or anything for a human there as an evidence of spending nights with dogs. The temperature was over 95 degrees. I won't let my 3 dogs stay in a 7x5 with a dog abuser in that horrible place for 1 week. So I cancelled the staying right away. They deducted half of the payments that is not my main concern. I contact Rover to report about the way One of their members treated dogs in such a place. The answer that I got was shocking. I was told as long as the sitters give dogs food (the food must be provided by the owner by the way) and water the can keep them anywhere in any circumstances!!!!! And you can call animal service if you have any complain about the way he's keeping dogs!!! They just doing business making money of people's dog with no observation. Never can trust Rover!