Rover.com | Pet SittingReviews of rover.com

My neighbor used the app to sit her dog over the holidays. The sitter was a young man, that played not great rap music into the common areas. He let the dog use the common areas to pee, which is fine, but that dog generally goes for long walks with the owner. The Rover sitter sat and blew smoke out of the screen door and just made my dog bark over and over. There is no professionalism, I did not feel safe with him there. I refuse to come outside at night and my other neighbor called the cops on him for not turning down the music and just being unprofessional and rude in a complex he did not live in.

I really try not to complain or give bad reviews. But after a few weeks of this stewing in my head, I decided I have to warn other doggie parents. Ever used the dog watching/walking app Rover.com? I would suggest you dont or you stop. I found a sitter that I really, really liked. I booked her multiple times on the app. However, the last time my dogs were there, my poor Monty was bit by another dog. On the eye. This is in NO way the sitters fault. After taking Monty to the doggie ER because his eye was bleeding, they said the bite went through all three eyelids and were concerned that it hit his cornea. However, due to the extremely bad infection they couldnt tell until that was taken care of. So off we went with some meds for my pup. Needless to say, I was devastated. Then Rover contacted me and said they would pay for the medical expenses within a 30 day period. Somewhere there must have been some miscommunication, because I was under the impression that because this was going to need time to be properly diagnosed they were going to pay it all minus the $250 deductible. (They also claim to have premium insurance.) This was GREAT news. I took Monty in for a follow up. His eye was still bleeding, only it was on the inside and not draining. My vet recommended I take him to a doggie oncologist. I did, and they said he had an ulcer that needed to be taken care of before she could tell what the damage is. I went home with more meds. A few weeks later we had a follow up appt and sure enough, he was blind in his left eye due to retinal disconnection from the dog bite. From the day of the injury until the discovery of his official blindness, was just over a month. So Rover.com reimbursed me the costs within the 30 days and denied my costs outside the month window. There may be more costs in the future depending on if his eye bulges and pain level, his eye may need to be removed. In my opinion, this is flat out wrong. Some may think otherwise, but Monty is my fur-baby, hes my first born. I treat my dogs like they are a part of the family. Now due to an injury he got while under the care of a rover sitter he is permanently blind in his eye and Im expected to pay for the rest of the medical expenses accrued due to this dog bite. Not cool.

I used a Rover.com sitter six times within a year's time. My dog sustained an injury the 5th time, and the sitter offered to pay a portion of the vet bill. Because the sitter asked and was cooperative with the 5th visit's injury, I decided to give him another chance and specifically asked him to be VERY CAREFUL. My dog was injured again. The sitter put in a claim to Rover.com and I was told that I agreed to pay $250 for any vet bills, damages, etc. Now, the sitter didn't put a claim in for the 5th visit's injury so I was unaware of the policy--and sadly, I didn't read the entire policy (do you?). So I've been stuck with a $250.00 bill for an injury my dog sustained with a Rover.com sitter. BE CAREFUL! To Rover's reply: Subsequent bills were denied--Rover made it difficult to submit a claim which fell within very restrictive qualifications. I believe it should be a company's ethical right to stand behind its services. If a client sustains injuries while under the care of one of their sitters, the client should not have to bear a minimum of $250 before Rover pays for injuries sustained while under Rover's sitter's care.

Our experience was terrible! We left my 5 month old puppy with a sitter who was perfectly fine when we left. We picked him up and he had a limp! Their company has an insurance policy for pets that’s are injured, so we took our dog to the vet to be checked out. He had a torn CCL that was due to a trauma from the sitters care. Rover refused to cover any expenses of a $4,000 specialty surgery on my poor puppy. I will never use them again. Make sure you look at their terms and agreement before you leave your puppy! Their insurance doesn’t cover hardly any injury that may occur in a pet sitters care and they look for any way where they don’t have to cover it.

So very random but BEWARE because I just used Rover.com to get a sitter and here's my experience. Just say no. I know this is long but y'all should be aware. Rover is ignorant once they are paid. They tried telling me their sitters are independent contractors but reality is I paid Rover and they took 20% of this job so my contract is with them not the contractor. I warned them this would be posted. ~~~~~~~~~~~~~~~~~~~~~~~~ Donna Benard Dec 1, 1:40 AM PST I already called you when I was away based on what I was seeing through my home cameras. This first question to all sitters I did meet and greets with (8-10) was I needed someone to stay at the house. Xxxxx my sitter told me everything I wanted to hear and that she would only be gone on Thanksgiving for a few hours but the rest of the time she would be here 24/7. She wasn't and on many days she was gone for 6 - 8 hours. Additionally, these are issues I had with the stay: Xxxxx brought and unfamiliar dog into my home from 11/16 through 11/22. I am not sure if she was doing two jobs or this was her dog but while this dog was here my dogs got very little attention and were not fed or loved with regularity. There were 60 packets of food made so each dog could be fed once a day either fresh chicken or hot dogs. They were rarely fed and when they were in many cases there were given two packets to share for 3 dogs. There were way too many extras when I got home and there was no evidence that treats were ever given to them yet two full bags of treats are gone. Additionally, I know nothing about this other dog nor was I ever asked for permission to allow another dog into my home. Does this dog have flea and heartworm protection? My dogs do. Dogs especially in this area carry many illnesses, especially parvo and I don't want my dogs exposed unless I personally know the history. This dog also ate a LOT of my dogs food. I watched it and have video footage. I had two meet and greets with xxxxx to go over camera on the house, alarm system, etc. So there was no question she knew there was a living room camera. I have a problem that the first thing did after I was gone was to open and look into all of my living room closet doors. She used my coat by the door to go in and out. I probably wouldn't have noticed or minded except that I'm frustrated by the amount I paid to have my dogs ignored. I got only 2 Snapchats and one message with her holding one dog during the entire 12 days I was gone. She promised communication and there was none unless I saw something on the camera when I popped on every few days and called her. Additionally, upon leaving the house I handed xxxxx a $100 bill to be used for anything dog related or an emergency for my dogs. When I came home that $100 was gone. There was no emergency and when I texted her to ask her where the $100 was I got no response. She may have put it upon herself to make this her tip but after seeing the footage I would not ever tip her nor will I hire her or recommend her. I literally just watched 12 days of video camera footage to document all of these issues and I can produce tons of footage and or photos if necessary. They are all dated and time stamped by my cameras. I called you on the 26th but I didn't want to upset the apple cart too early because I didn't have a backup in place. I learned a very hard lesson here and spent a ton of money to do it. There were several times I called Xxxx while watching video footage and she would tell me she was loving on Jezebel. I could see clearly she wasn't. She was loving on the other dog she brought to my home. I explained to her when I left that the most needy dog was Delilah and that Gidget was easy. Delilah got pet once and so did Gidget. Jezebel the least needy got the most attention. I don't think she shouldn't get paid but it should be at a reduced rate and I most definitely should get the $100 she stole. That's a lot of money when she was already well paid. Additionally, on our first meeting she tried to have me move this from Rover and private pay her for the same price. No way but you should be aware that she is making other deals outside of Rover, which may be why there was another dog here during her NOT 24/7 service. I need to know that Rover will help with these issues and take action. I went through Rover because I had glowing reviews from friends on using Rover and now I have no respect for the service now. I also have a hard time understanding why ROVER knowing that I booked her for these dates would still show her as available on the day before I left, especially when I requested house sitting. If you think it's acceptable when I'm paying in full for 3 dogs per day over $75 per day for a house sitter, then there's a problem with the overall service. A VERY bad experience and a VERY expensive one. I tried to abbreviate this as much as possible but there's no easy way to tell all of the items that were just so wrong. If I do not get some satisfaction I will be posting this not only about my sitter but about ROVER in general. I will provide attachments when you request what you want to look at because I have clipped most of this behavior. There's just too many to attach to this initial email. One item I forgot to add was that when Xxxxc was out for these lengthy times Jezebel pulled the stuffing out of pillows because she was bored. I don't blame the dog. I blame the caretaker that promised to be here 24-7 and wasn't. Also even though I provided a thorough walk through of the dog bed requirements (where to sleep, how to keep them there), I was told that Delilah must have jumped down when I saw her roaming in the night. Delilah doesn't jump down she has leg issues a torn ACL and she won't jump down even when I'm here. She also said Jezebel kept knocking down the gate, totally untrue. The only time the gate was put up was when she (Xxxxx) was separating the dog she brought with her, from my dogs. This is another reason why I looked at the tape. Xxxxx never even tried to bed them the way I requested. ~~~~~~~~~~~~~~~~~~~~~~ Rover canned response: George P. (Rover.com Support) Dec 1, 5:11 AM PST Hi Donna, Thank you for bringing this to our attention. I am so sorry to hear about your experience and I hope that Gidget, Delilah and Jezebel are doing well. I want to assure you that this is not the typical Rover experience and that we take situations like this very seriously. We expect a high level of care from all sitters and dog walkers on Rover, however it sounds like this experience fell short of these expectations. So that we can work towards a resolution, we’d like to find out more about what happened. Please confirm the following in a reply to this email: Do we have permission to share your experience with your sitter? What resolution would improve the situation for you? Is there any additional information or documentation of the stay? In our experience, some of the best resolutions come about when owners and sitters talk openly and work together. Depending on your response, we may share your response with your sitter or with other teams here at Rover so that we can help make right on this situation. Again, I’m sorry about this experience. We look forward to hearing from you and working toward a resolution with you soon. All the best, --GeorgeP Rover Support ~~~~~~~~~~~~~~~~~~~~~~~ My reply to canned response: Dec 1, 12:43 PM PST Okay George P. I've had enough. I completely told you what I wanted in my initial email. You want to come to my house and watch 12 days of video I'd be happy to show a Rover rep. I don't care who you share it with because I'm getting ready to share it online because your canned response is ridiculous! I want my $100 back and I want documentation for the uninvited dog in my house. I'd also like some of my money refunded for all of the days my dogs were alone for 7-8 hours. Do you not read? Someone better call me fast and stop this nonsense! You have answered none of my questions. As for me working it out with the sitter that's not going to happen. I already contacted her about my $100 and she didn't reply. My next call will be to Police department for a report and you will be involved because I don't have a last name. This is about to blow up in Rover's face. ~~~~~~~~~~~~~~~~~~~~~~~~ Rovers next reponse: Hannah M. (Rover.com Support) Dec 1, 3:04 PM PST Hi Donna, My name is Hannah and I work on the Resolutions Team here at Rover. I'm so sorry to hear about your booking with Xxxxx. I can completely understand your frustration. We expect a high level of professionalism from sitters on our platform, and it sounds like this stay missed the mark. I want to be as transparent as possible for our options moving forward. The Resolution Center is a resource we offer to owners as sitters are independent contractors within the site--that is to say, a refund would require their acknowledgment as they are the provider for the service requested (and the individual who received the payment for these services). Please know this is a thorough process, which entails an online chat with Xxxxx facilitated by a neutral third-party mediator and monitored by Rover support. We've seen the highest rate of mutually satisfying outcomes through this process. A second option we can offer is reaching out to Xxxxx on your behalf to see if she can speak to your concerns and to ask if she'd like to issue a refund. This gives Xxxxx an opportunity to take responsibility for the amount and quality of care she provided with these bookings, and utilize this feedback to navigate her business going forward to avoid similar concerns. The third option is that Rover can look into issuing you a refund from Rover. Please note we are a little more limited with this option in providing a full refund as the service-provider (the sitter) is not involved in this process. In addition, it would require a more thorough review of any and all evidence you could provide to support the claims around the lack o

I have contacted four people off the website. Two never responded at all, one told me she'd confirm with me ASAP once she'd checked her schedule and never replied. The last girl said yes she could look after my pup and now she's backed out two days before I leave on my trip. I only contacted these particular people to begin with as they showed availability on the dates I needed. I'm going back to my regular pet sitting place, which, while it may be more expensive at least I'll have peace of mind.

The sitter we booked for a weekend stay did not follow our instructions on taking care of our dog it ended with our dog having a UTI which he has never had previously. When we asked to be reimbursed for our vet bills we were denied because we did not report the UTI within 48 hours of the end of stay (these don’t just show up automatically). They also denied it because the vet didn’t specifically state that the UTI was a result of the stay. We showed logs from our security system which showed that our dog was left for long periods of time and not walked regularly. They did reimburse us our fees that we paid for the weekend stay and gave us $100 rover bucks but since we will never use rover again that is useless to us. The whole process was horrible with resolution that was subpar since they indicated I would be denied even before we submitted the facts since a UTI isn’t cover under the insurance plan. The company should carry insurance to do the right thing by their customers.

My husband and I hired a Rover sitter who ended up leaving our 14 week old puppy alone, not in his crate for hours on end and starved him of both food and water. We caught her in numerous lies and ultimately this resulted in a combination of diarrhea and vomit ruining our brand new sectional and nearly killing our dog. Rover claimed to not be liable and simply offered a refund for our services booked. P.S. the sitter Caroline S. in St. Louis is still on the app and putting other animals in danger as I type.