Rover.com | Pet SittingReviews of rover.com

We have had two truly horrible experiences with Rover- never again. The first time, our puppy came back sick, and Rover said there was nothing they could do about it since the vet bills were under $250. The second time, the sitter decided to stop watching the dogs while they were already with her- then Rover coordinated a new more expensive sitter and charged me the difference. What a scam! Not to mention extremely stressful while I've been trying to be on vacation.

Two no shows in 5 months. This last one was a text 30 minutes before that cost us $800 in resort fees because we didn’t cancel in time. Kendall F in Boulder CO texted - not called - 30 minutes before we were to leave for our trip. You can’t write a bad review on their website. That isn’t allowed. They charged my card already too. We couldn’t go on the trip this weekend for my birthday. Worthless service!!!!!!

The whole reason to go through a website like Rover is so there is a layer of protection between you and the sitter. You think that in the event of a problem, Rover will step in and rectify the situation. I'm here to let you know, they will not. They could care less who is listed as a sitter on their site. We booked a sitter through rover.com to do once a day 30 min to change food and litter. We came home one night at 1:30 in the morning to find her past out in our bed and empty alcohol bottles of ours littered throughout the apartment. According to Rover they can only offer a third party mediator in case of a sitter issue. They don't care what happened and said they think they can "coach" the sitter so it won't happen again. I don't even think they read my emails because I would immediately remove someone like that from my business. Needless to say, I highly do not recommend Rover. They offer you no help should an issue arise.

Don’t use rover.com!!!!!!!! I left my puppy to rover pet sitter on 2/28/2018 because I had to go abroad I chose a pet sitter with a good review , but my puppy got terrible accident. (In conclusion, my dog removed one eyeball) rover pet sitter left large dog and my small dog in the same room, and he was not there. He left them alone and My dog was bitten eye by a big dog and my dog’eyes were found escaped. No one knows how many hours my puppy would have been left injured. I received a message during the trip that my dog had undergone surgery . he didn't even give us the emegency Call. my puppy got big surgery twice. Eventually, my puppy underwent surgery to remove his eyes. my puppy lost his eye. My dog and I are in hell now. i want to die of guit my puppy. rover sitter never takes care of dogs safely. even he massage only reply (yes or no) and send me picture rarely. I saw Uber sign in his car. He certainly wasn't spending all day working with the dog because he is Uber driver. and he never received a message worrying about my puppy after I picked up my puppy after the operation. He is a very scary person. he just need the money. And Rover.com made no compensation to me and my dog. and i received an e-mail from rover saying that Rover was not responsible. don’t use rover!!!!!! don’t belief rover review!!!!!! be careful rover!!!!!! plz visit and see my puppy’s situation instagram id qpqpqpqp0070

I left my dog with a pet sitter through rover and my dog lost weight in the matter of 4 days, got a really bad eyes infection and he’s being so weird not his usual self. The pet sitter didn’t send any photos and said nothing about the eye until I sent her a text later that night when I noticed( my mom picked him up or I would have noticed his eyes immediately) . The pet sitters name is Shona. And Just google all the pet deaths that have happened through rover 🙃 it’s amazing they are still a business. Don’t let these unqualified people watch your fur babies!!!!!!

Worst experience ever. I left my dog Candy, a golden retriever/ Australian Shepard with a couple through this app. She was completely fine with them during the meet and greet, she was friendly as usual. She's the sweetest dog ever and loved to play with everyone. she was there for one day, and when I got her back she was terrified of everyone and behaving kind go aggressively towards me. She never behaved like that, she would go sit in a corner by herself, and during walks she would hide behind me when strangers approach. She went from being the sweetest dog ever, to being scared and aggressive towards anyone who tries to go near her. I spoke with her vet and a professional trainer and they said this change of behavior most likely resulted from abuse. I contacted customer service and they didn't do anything about it. Now I have to come up with over a thousand dollars to take her to professional trainer to try to get her back the way she used to be. I would never recommend this company to anyone.

Never use this company!!! I am so upset with the care and customer service provided by Rover.com. The so called trusted pet sitter lost my 11 week old puppy with 3 hours of her care on the first day I hired her. Rover.com claims they posted ads on craigslist, will be posting flyers and contacting local animal control. I saw no ads online the sitter didn't bother to check with neighbors across from her because they surrendered my puppy to a local vet hospital. I found my puppy on google maps. Now Rover.com is refusing to pay for the expense of my vet visit that was cause by their negligent pet sitter. Worse experience ever!

Rover adds very little value to finding a pet sitter. There is not anything that can not be accomplished through friends and social media groups. If there is ever an issue (such as your sitter is not home at the appointed time), they have nothing for you other than a refund and the opportunity to leave bad feedback. It is a waste of money.