Rover.com | Pet SittingReviews of rover.com

We had a very bad experience with Rover. To make a long story short, the person watching our dog lost the dog three hours after we dropped her off. The next morning, we got a call from the police that the dog had been found dead. The sitter felt horrible and compensated us a substantial amount of money for the new dog. I reached out to Rover asking if they would be willing to compensate the remaining $250. The initial reply that I received from them told me that we'd heard from our assigned Trust & Safety person within 24-48 hours. Two weeks later, we finally got an email telling us that they Rover Guarantee doesn't cover compensation for new pets. The guarantee will cover vet bills up to $25,000, but there's nothing in the guarantee to offer compensation for the death of a pet due to negligence by the sitter. I asked if they would reconsider and reminded them that they would have been willing to pay a substantial amount of money for vet bills had our dog just been injured. So, I asked if they'd be willing to take $250 that they would have been willing to pay for vet bills and apply it to the purchase price of our new pet. I was told that they are unable to do that. Any time a company says they are "unable" to do something, it drives me crazy. "Unwilling" would be a more appropriate word. There is ALWAYS something a company can do. They just chose not to. So, what I learned is that the Rover Guarantee covers a lot of things. However, if the sitter loses your dog and the dog ends up dying due to their negligence, that's not covered. Some guarantee. I would caution anyone to think twice before using this service. Their guarantee is severely lacking. Check the reviews online. There are numerous stories just like mine. I'm sure that most of the pet sitting arrangements go smoothly. But, for those of us who are unfortunate enough to experience the death of a pet, I guess we're on our own. UPDATE: After my post on Rover's Facebook page got shared multiple times and received dozens of comments, I got a call from Rover. They have decided to offer a settlement. While I'm glad that they ultimately did the right thing, I'm discouraged that it took so much effort to get to that point. I'm hopeful that they will update their Rover Guarantee to include some sort of resolution for death due to negligence.

Sitters for Rover get the short end of the stick!! You have to set your rates astronomically high to even break even after considering your time, wear and tear on your home, etc. And be careful to set your holiday rates or they default to a rover fee for all days of the board before and after the holiday! And Rover will make no effort to rectify that dishonorable loss when your regular daily boarding rates are clearly exponentially more than that. This business is a sham!! Edit: as you can see from the businesses' response they are not interested in helping rectify the mistake made neither from the business aspect/the pet owners aspect/or protecting the pet sitter what crooks. There aren't words strong enough.

HORRIBLE experience! Petsitter had men over, had sex on our couch, left people alone in our house, ate everything in the house, went through our stuff, my baby's things and completely neglected our dog. After multiple complaints from neighbors I checked home video to verify everything we feared. We filed a complaint and our sitter immediately cancelled her own account. Rover DOES NOT care and they DO NOT have your best interest in mind. After a week and 1/2 of "investigation" they concluded they didn't have enough "proof" of neglect even though I have video footage and kept telling them I was happy to submit it. I would never use this service, I would never recommend the service and I would certainly advise others to be leery of having anyone this company vouches for in your home!

Would never recommend or use this service again. They tagged me for part of the fee even after I cancelled shortly after viewing the premises. The premises was cramped and full of dogs and really not suitable for two larger dogs. I met with the sitter at the earliest time she was available and cancelled on my way home, so be careful that they don’t delay you beyond the cancellation period because then they charge you. They are a cheap company looking for immediate cash vs long term, more profitable relationships. I’ll never use them or recommend them again.

I used to be a sitter for Rover. I have been in the petsitting business for over 10 years and a vet tech for 5. I know what I am doing when it comes to caring for a dog. There's so many people on the site who lie about the stay and try to get out of paying. Rover does nothing to have the backs of the petsitters. This woman said I never watered her dogs when I most definitely did. I even got a bruise on my leg from banging the bucket against it when I lifted it out of the tub. When I called to talk to an agent he chuckled and said the woman has had mutliple disputes with sitters. THEN WHY DO YOU STILL LET HER ON THE SITE?!?! She messed up my ratings to get out of paying. That's not fair. I'm not perfect but I will admit when I'm wrong and in this case I was not.

I am sure there are wonderful pet sitters on Rover.com but it fell short for us. I came home and there was no food and no water for my pet. It was devastating because he is elderly and diabetic. He was stressed and gulped food and water I put out for him as soon as I got in. I have gone back to their site to see if this person is still employed and do not currently see her on the website. At least there is that. I would say the best thing to do is test someone out for a short trip, like a day or two and have cameras or something that can verify that they were actually there.

Rover.com sitters. I dropped my dogs off with one of their 5 star sitters Sunday May 6th at 10:30am Monday afternoon 12:30 I received a text that my dog got loose because someone broke into their house sometime over night didn't steal anything just let my dog loose. Since that time on I was lied to by the sitter got no help finding my dog from the Rover.com security team. My dog is the cutest/sweetest 9 lb chihuahua/terrier mix adopted from Home 4 Spot rescue. She was on her own in Mountains Edge from Sunday night until she was found Tuesday night 7:30 pm. Fliers for her were not posted until after 3PM Tuesday, Rover kept telling my they were "trying" to get local sitters out to search for her. They lost touch for hours with the sitter while, we waited for a call. They kept assuring me she was out there putting up fliers and searching and I told them she's lying, every time we had our search teams out there no one else was looking and no fliers to be seen. I requested that she at least be suspended and a week later, she is still on their website 5 stars accepting reservations I was able to write my review since Rover had not taken any action, I stated all the facts above to let people know Rover will not do anything and the 5 star ratings are not accurate most sitters want your money and don't care about the dogs at all. This is obvious since they wouldn't assist in the search for Sparkie Within an hour or less after my posting my review her profile was deleted so no one could read my review. I had previously told Rover that one of their 5 star sitters sent me a dozen nasty texts & nasty voice mails when I cancelled because she was going to have a pitbull while my 3 small dogs were there against my wishes. She still shows up as a 5 star sitter. You can not leave a review unless you accept and pay for the sitter. I have tried to make several meet & greets with other 5 star sitters, many times they did not even respond to my request, yet they are still 5 star sitters. My husband and I were sick to our stomachs, shaking uncontrollably, while Sparkie was missing our only hope was someone would catch her and get our number off her tags. When we picked up our other dog as soon as we got back, she was dehydrated. All this was relayed to Rover and nothing has been done, and I have no way to make other dog owners aware. THIS IS MY SISTER'S STORY

I very recently had an extremely bad experience with one of their sitters, and he subjected my dog to inhumane conditions. The sitter did not follow any of my instructions, and I have proof of his negligence. I picked up my dog and he was soaked in his own urine, among other things. The sitter had put him in his travel carrier and left him there alone, which is very cruel because the carrier is not a crate and it is very small. The carrier was damaged when I picked up my dog. Everything in it was soiled with excrement. The sitter did not give my dog his supplements, as I had instructed. My dog is recovering from surgery and needs these supplements. This surgery was to fix my dog's leg; as a result, he should not be off -leash and running in a dog park as this puts him at risk of a rupture and lameness. However, someone from a greyhound Facebook group of which I am a park posted pictures of my dog loose in a dog park. When I brought my dog home, he seemed very distraught, was limping, had scratches in his legs, and refused to come to bed with me. He sat scared in his basket. This sitter clearly is not fully invested in dog care and is unfit for what Rover claims to offer. This was so unnecessarily distressing that I won't be looking to Rover for sitters anymore