Rover.com | Pet SittingReviews of rover.com

I'm only on Rover because I happen to have a little bit of free time between work and school and I enjoy spending time with other animals, so money is not too imperative to me. Regardless, I find it absolutely appalling how they claim to have a great 24/7 support, thus they must take a giant chunk from BOTH the owner and the petsitter (because it's clearly not enough to just exploit one party). For example, they take 40% of what they charge for on-demand walks (if they owner pays $20, you receive a lousy $12, and you get $18 for every walk that they charge $30 for). They also take a large chunk of any other service you provide: I charged $240 for a house-sitting and Rover took $48 from that amount (FOR WHAT!!?), ON TOP OF taking a percent from the owner as well. All they do is run the app and provide customer service (if you can call it that). I can see maybe justifying that if they actually offered proper training for those wanting to sign up as a petsitter. All they do is offer a 2-minute in-person leash test for those wanting to become on-demand walkers - they don't offer any other types of training and refuse to make it at least a little bit harder for those who are completely incompetent. This whole "certification" to be an on-demand walker is a complete joke! There should be a written test about dog safety for all sitters signed up for the app (where you emphasize using backup collars/leashes!!) and at least an hour-long basic CPR course. It is incredibly unsafe and idiotic to have anyone who wants to "work" with other people's pets sign up and end up killing said pets (it has happened on numerous occasions on Rover, they are just really good at covering those incidents). Rover is clearly not at all dedicated to making sure that safety comes first (you choose to test a walker's knowledge on Rover Cards over how to handle a lost or injured dog situation, or how to prevent these incidents to begin with. Priorities?) For the amount of money they shamelessly take from you, I expect there to be a large office in every big city where they operate, with a team of trained on-call petsitters or certified emergency personel in situations that call for their intervention. Instead they rent a tiny room in an office building to run their lousy excuse for in-person leash training. The majority of Rover petsitters that I know are booking their services outside of the app after being contacted by an owner. I as well have chosen to use Venmo or PayPal to do my transactions, and I actively encourage other people to do the same. I refuse to succumb to this kind of corporate exploitation, and I make sure other people get treated fairly as well. With being so incredibly greedy, you end up losing more business than the high prices can justify, and you fully deserve it.

Bad customer service. Wouldn't give me my customer referral credit

I hired a Rover sitter to board my two small dogs for one night due to an event I worked that required a 16 hour day. When I picked up my dogs the next morning at our previously scheduled time, my "sitter" was passed out on her couch. I found out my dogs had not been walked yet nor my diabetic dog fed or given his insulin shot (which instructions were for an 8 am feeding/medicine). Her drunk boyfriend/husband tried to give me a bag of fast food condiments saying it was my dog's supplies. I found my 6-pound Maltese cowering under an end table visibly shaking and terrified. The funniest/worst part of this is, Rover is 'still deciding' if I should receive a refund. Ultimately, I'm lucky as my dogs came home alive. 9/7 Update: Rover did refund my fees paid. I found out on the fourth phone call that my money was refunded. I am happy to know you removed the provider.

I took my dog to a sitter through the rover app and my dog was injured when we picked her up from the Rover sitter. Rover said the person is an independent contractor and they would take no responsibilty. do not leave your dog with any stranger no matter what the reviews said. it cost us over $700 in Vet fees and rover would not reimburse us.

We had a great sitter from Rover last year, but this year we got one who could not have been worse. Rover apparently takes anyone and keeps them regardless of how bad they are. I gave this sitter instructions on taking care of our dog, two cats, and two parakeets months before we left and left a copy in the kitchen with all the supplies needed. She came on a meet and greet and we talked about everything. She agreed and also agreed to water a holly bush while we were gone. I emailed her to remind her we were leaving a couple of days ahead of time and the day before, telling her I had just bought fresh veggies for the birds, which were in the refrigerator. I paid her $450 to come three times a day to let the dog out and play with her. I couldn't access my email while we were in Mexico for two weeks. It wasn't until we got back that I saw that she had written me an email AFTER we had left saying that since I hadn't left the carrots, cucumber, and broccoli already prepped, she had no intention of giving them any fresh food. And she didn't. She didn't blow the seed hulls out of their dish, which was filled with hulls and no seeds, they had hulled every last seed and would have died in another few days. She didn't put the heart medication into their water as she had agreed to do. I had shown her where it was, on the table right in front of their cage. But she hadn't touched it and hadn't given them any, and Sprite was all fluffed up and listless, with a recurrence of his heart disease. I have two chairs in the yard, one heaped with Frisbees and other toys for playing with our Aussie. The chair with the Frisbees had been moved under the deck, where the man who cuts our grass puts it on Friday when he comes. So she hadn't played with the dog at least from Friday to Wednesday night when we got back, and probably not at all. I had asked her to give the dog three or four handfuls of dry food a day, but she had heaped her large bowl up to the very top, so she wouldn't have to give her new food more than once a week. There were six heaps of dog poop in the yard, she didn't pick up poop either. The holly bush was dead: she didn't water it at all. She had used up all the water in two PUR water filters which I had just changed, $25 a filter, and she hadn't refilled them, they were dry and I just had to throw them away. The cats and dog were all frantic with anxiety, the cats meowed constantly for hours after we got back, and the dog was a basket case for days. They had all been very happy when we got back last year. I complained to this sitter and she was very belligerent. I complained to Rover and they said they'd do an investigation of her conduct. But that was over a month ago, and this woman is still at the top of their list of pet sitters for my area. So Rover is just fine with sitters who are negligent, rude, cruel, and fail to do what they had agreed to do. Rover said they'd give me a $50 discount on my next pet sitting experience. But since I love our pets there's no way I would ever endanger their lives again with another Rover pet sitter.

I had the outrageous experience of a sitter telling me she could not keep "barking" dogs because she has a baby! Don't think this is the job for her. Contacted the company and they said maybe I should try someone else!

I wanted to book a house sitter for my 3 dogs for 6 nights. The sitter was advertised as charging $30/night. It did not say per dog. Rover said the cost for 3 dogs for 6 nights was $561! Outrageous. When I said that was too much money, the sitter dropped it to "around $250". However to book her would cost $321. Still too much- false advertising.

BEWARE....a lady in Denver had her dog killed because of an irresponsible, uncaring dog sitter. A 10 year old dachshund named Wally was mauled to death. Please google it. Denver news. 7/11/2018. I'm warning people because I don't want anyone to have to go through that.