Rover.com | Pet SittingReviews of rover.com

The individual I employed to board my dog for 8 days thru Rover.com was not someone I would choose again if I knew what I know now. The area where the dogs were located was very messy, with junk around, a boggy grass area inundated with mosquitos which can't be good for the dogs nor us human beings was the only "open" area seen. The area where the dogs were present; approximately 9 dogs, was too small for the rambunctious dogs some of which belonged to the individual running the boarding facility. My dog is 13 years old and tentative around large dogs which were not seen until the day I picked him up. Several large German Shepards and a Pitbull, plus dogs kept in a screened in deck area and another kept on a front porch. The German Shepards and Pitbull were not under control, jumped into my truck until pulled away. When I went to greet my dog who was on leash held by "Cami", he held his head down and cringed when approached...that is not like my dog. He was better once in the cab of truck and wagged is tail and was happier. Once we left the area, my dog went to sleep on the ride home, again unlike my dog. When home he was little more like himself after exploring the area and being fed. It took a couple of days for him to return to his friendly personality and stop cringing everytime he was approached. He did have mosquito bits in his ears which were attended to and have healed. Do to the thickness of his coat, I did not locate any other mosquito bites. I am not implying my dog was abused in any such matter, but "something" happened. I was told by Cami that he did attempt an escape and ran toward the main road until caught. Again, not like my dog to run away when at home. Will I use Rover.com again, yes. I have met others who offer boarding. Will I ever leave my dog with Cami and her boarding facilities, no. I was not aware of the option to visit the boarding facility prior to using and I should have asked more questions...but when being bit by a constant swarm of mosquitoes I just wanted to leave immediately. Drop-off date was 4/22/2024, pick up date was 4/28/2024.

These people have got a lot of nerve. They ask you to report on people who go outside the app ( so they can ban them); they take a huge cut of they pay that should go to the sitter; then even limit the tip that you can give. Rover is a parasitic app.

Hired Joanna with Rover for a drop by visit on April 20, 2024. Requested 3pm showed @ 4:55 pm, which was documented by guard gate in BreakAway Trails. Too many hrs for my Xena to not be left out to poddy. Respectfully, Paula Esposito

Rover is crumbling under the weight of its unwillingness to hold poor sitters accountable. We had a housesitter booked for 4 nights. They never stayed at our house, and only stopped by once per day. Our dogs really suffered, and we came back to a disaster in the house. We weren't able to leave the sitter a review because she blocked us on the platform after we asked for clarification on why she didn't stay with the dogs. We reached out to Rover to settle the matter, and they refused to give us our money back. We paid for a service we never received, and that sitter is still out there ripping people off on the platform. Until Rover gets serious about ensuring that sitters are held accountable, the platform will continue to spiral. Edit after Rover response: that is a canned corporate answer. It's just simply not true. We received no resolution after several communications with their customer service team. The Rover sitter is still on the platform, as confirmed by someone else's account, and we never got a dollar back. Those are just simply the facts. In spite of the corporate spin.

I have contact 3 of your boarders who have all failed to reply to my booking request. Is this normal?

They are a company who steals your money and provides little in return. Rover is not a good company to work for. They work if you have no other option, but will not help you if your property is damaged.

I booked with her based her excellent reviews and unfortunately, didn’t have same experience her reviews show. My review never showed…odd only the 5 stars show. We were on vacation 11 days. I had some real concerns about how lethargic my dog was upon our return. Plus concern of paw infection he came home with. Visit to Vet confirmed he lost 15 lbs and has a paw fungus infection. Most likely from spending a lot of time in muddy yard conditions. Dr prescribed antibiotics, has him on feeding schedule to bring his weight up. Dr said possibly stress but hard to say exactly what caused extreme weight loss. She said he ate every meal. I think not enough rest time, or no boundaries with excessive play, resulting in exhaustion and stress. Pet is inside Golden Retriever. Obviously dogs plays some outside. But I think he spent the majority outside while under her care. Appears a lot unsupervised… he licked his paws sores and she never even noticed infection. Broke my heart. Dog came home looking like a stray dog. Extremely thin, matted, filthy dirty. She did tell me the day we left her yard was muddy. Didn’t realize what problems it would cause, that he would remain dirty for long period. Or that he would have unnoticed sores. She is not worthy of her 5 star rating. I have sad pictures of dog to support. Copies of current and prior Vet visits. (Prior)for Bordetella a couple days before we left showing prior weight.

There is an issue with my review and I submitted the request to address why the review needed to be striked. I got a basic auto response answer that really did not address the situation. The sitter actually agreed to even change her review but needed approval from Rover and was not able to change her review. The review stated my house has mold. This is a false statement and I have had inspections done on my home because it was recently purchased and that was one of the inspections. This false statement his one that will deter people from booking because it's a health issue if it were true. However it's not true and I have documented paperwork stating so. I ask this part of the review be striked and the sitter would agree. Because it was completely neglected and just gotten out a response It's very frustrating that real concerns cannot be addressed and changed