Rover.com | Pet SittingReviews of rover.com

Extremely unhappy that on the very second visit to my house the dog sitter tried bringing her boyfriend inside my house without even asking me if that was ok. As soon as they they realized i knew of his presence he ran back to the car. After that she she started sending me a barrage of texts about how she was not happy that she was being monitored "without her consent" by the security cameras. She should know that this is the reason why people have security cameras so they can monitor the safety of their house and a person who is going to walk the dog should not have a problem with a security camera being there if there is no wrong intent. Also in talking with Rover, they said they don't have a policy which prohibits the dog sitters from doing anything like this. This is very scary to me, as people are using Rover, thinking Rover has the security procedures in place, but actually they don't. Never planning to use Rover again.

My dog had two different caretakers. The first one told us my dog was misbehaving and he couldn’t take care of him. I was never notified that his dog had bitten him multiple times! I don’t know why he wasn’t sent to a vet! One of his wounds is huge and the poor thing has multiple scabs of other bites. No wonder he wasn’t behaving! I notified Rover about this... haven’t heard back. The second person did a great job.

As a sitter, they are useless in the event of an emergency or natural disaster. In the event of a mandatory evacuation, their only solution was for me to drive 2+ hours round trip to deal with a dog that was in my care AFTER assuring me that I would be taken care of in the event that this precise thing happened when I called before the stay began. If I had cancelled the stay, like I knew I should have, I would have been penalized. I ended up penalized anyway with a ridiculous “solution”. The “support” staff is either completely clueless or downright rude and condescending.

We booked a dogsitter through Rover because they tout their thorough background check. We had a meet and greet with a local Rover dogsitter and hired her to care for our 15 year old golden retriever. Unfortunately, a week into our vacation, the dogsitter was taken away by ambulance for a psych evaluation after having an alcoholic relapse. The officer on the scene informed me that the name on her Rover profile was actually an alias and different from the name on her license. While we were away, she had consumed every bottle of liquor in our house as well as bringing in several of her own mason jars filled with pot. There was significant damage to my furniture and table from her drug paraphernalia and the fact that my dog wasn’t properly cared for so pooped in the house. In addition, she fed my dog Chinese food instead of her regular food, giving her diarrhea and did not dispense any of her medication even though it was pre-dosed and packaged. Rover has been nickel and diming us at every turn regarding covering vet bills and loss of property, as well as being unresponsive to emails and inquiries. We are so lucky our dog is on the mend but would never use Rover again and strongly discourage anyone else from doing so. Update: Rover would only reimburse us if we signed an NDA, which we refused to do. No this issue hasn’t been resolved nor did we receive the balance of payment due to us

I am extremely disappointed with the Rover customer service I received last night... I had an unfortunate encounter with a dog owner whose dog I watched this past weekend. Unfortunately, the weekend's dog watching resulted in the dog chewing up my clothes while I was in the shower, as the dog opened the cracked bathroom door. The owner refused to reimburse me and told me that he was only willing to let me retrieve the wrist watch I accidentally left at his house if I texted him and he "was around" at the time that I reached out to him. Rover customer support recommended I reach out to my local authorities because my watch was considered "stolen property" as well as telling me that they were unable to reimburse me for my damaged belongings. However, I cannot reach out to the police because Rover was unable to give me the owner's full name. The dog owner then accused me of "borderline neglect[ing]" his dog, even though I followed his very basic instructions that we agreed to upon our first meeting, even sending the owner several photos and interacting with him during the stay. I feel that the Rover Guarantee completely let me down. I am now out more than $50, as well as being falsely accused of neglecting a dog I believed I took excellent care of. Rover, please help me be reimbursed and improve the Rover community so that no other dog walker/ sitter ends up in such a troubling situation!

Walker on Rover. The lady dropped her dog off no crate said the dog was friendllu well behaved . The dog ripped apart my carpet and would. Would stop barking the entire weekend. The people and Rover will not pay for the carpet ! She is blaming me because I left the dog to take a shower!

We just had a terrible experience with a very well reviewed dog sitter. Our one mistake was meeting her outside the house and not checking more closely. Picking up next day, she had her phone off and was unreachable. We showed up and a strange man answered who was rude and abusive to us and especially the dogs. House was filthy. Dogs everywhere barking. Our own dog was covered in burrs. They couldn't find any of our belongings (leash, harness, food, toys). When we contacted rover they apologized, but wouldn't say if they could guarantee a refund because the "session had already ended." Woman on phone was very unprofessional and seemed to not know how to handle the situation. We asked Rover to send someone over for a welfare check or to contact a dog agency and they told us that was our responsibility. Unbelievable. This company doesn't care about your dogs at all. They are willing to let abusive and shady people watch your pets and don't seem to have a conscience about their wellbeing. Do not use them.

don't know where they got my e mail address from, but now every day inundated junk mail from this very dodgy american company. beware scammers me thinks. tried all the usual blocks/filters etc still get their rubbish every day. any so called company that resorts to these tactics are very dodgy for sure. YOU HAVE BEEN WARNED !!!!!!