Rover.com | Pet SittingReviews of rover.com

I tried to review on Rover website but would not go thru. Tell you something? DO NOT USEVROVER OR REBECCA IN BATON ROUGE, LA. Originally had a great overnight experience so booked a 10 night stay. OUTSIDE OF ROVER! Sitter Bio: says doesn’t do full time. Hah! That’s an understatement! She works at a FedEx Store full time while her boyfriend is the one caring for pets. Both were unresponsive to my texts on a timely basis. When I texted her, she tersely said, I’d have to ask BF, she was at work busy! She sent conflicting messages about my dog Bella: wasn’t eating, had to hand feed. Then she’s eating okay. So what is it?? Eating, not eating?? Asked her to go to LSU Vet School to add prescription to diet. Rebecca said doesn’t need, she isn’t eating because I was gone. Had to strong arm her to do! So this was my very discomforting experience dealing w/these people!! The entire time!! Totally disingenuous, frauds!!! So basically no one was caring for my dogs on a daily basis and they were probably crated the entire time, which is the whole purpose of not boarding them at the vet’s office. Booking outside of Rover: I expected a price break but they refused to give me one! And if that wasn’t enough, they wanted more money!! I returned home so sick that I could not deal w/them!! Moral of the story is: DO NOT USE ROVER!! ROVER DOES NOT VETT THEIR SITTERS!! I’VE LEARNED MY LESSON & HOPE THIS HAPPENS TO NOONE ELSE, IT WAS & STILL IS VERY UNNERVING!! ADDITIONALLY: ALL OF MY DOG’S PRESCRIPTION FOOD (very expensive) WAS NOT RETURNED!!!

I had a couple of bad experiences using Rover, and this last one was really bad. We asked our sitter to be at our home most of the time with our dogs because they have separation anxiety and they’re senior dogs. We also asked him to text each time he was about to leave the house and when he got back, so we would know how long he was gone and that he was back safe and our dogs were as well. Also nobody else is allowed in our home other than the sitter. The initial meeting went well and the sitter sounded understanding and said he would abide by our few simple rules mentioned above. First off, the only thing he would text was when he had to be at work, making it sound like he would be gone those hours, such as 9-1. Our neighbors reported that the sitter wasn’t at our home much at all though. I know for a fact that he wasn’t even there once when I texted to see if he was at our house and to check on things. He said yes, and everything is great! I had my suspicions so I sent my neighbor over and she said he wasn’t even home! She kept an eye out and he got there about an hour later. He also got the garage door opener out of my husband’s work vehicle and used our garage. I wouldn’t have been so upset if he would’ve asked to use the garage, but he didn’t. He also had his girlfriend over and a guy friend came over. The sitter left our house and left the friend there alone with the dogs!! We have a camera in our living room that came with our alarm system and the sitter turned the camera around, so he obviously had something to hide. It wasn’t a spy cam or it wouldn’t have been in plain sight! I called Rover customer service and of course they couldn’t give my money back. My word of advice to pet owners who use Rover is to get security cameras! We had some installed the day after we got back from our most recent trip. If the sitters have nothing to hide and do what they say, then they shouldn’t have a problem if you have security cameras! I hate being lied to and we were stressed the whole time we were gone. We didn’t say anything to the sitter until we got back because we were afraid he’d just walk out on our dogs. I’ve also heard Rover takes negative reviews of sitters off their website so it seems useless to write a negative review of our sitter there. That’s why I’m doing it here. Rover should have a refund policy! I’m tired of kids signing up for a job, only to find out they want to play house and not do what you’re paying them to do!

This site is a total joke. They offer no liability for their sitters. They consider them to be independent contractors and therefore they hold no responsibility for what any sitter does while work for them. They told me point blank that I should go the legal route because they weren't going to stop someone from scamming you, This individual reported me to animal control after I refused to leave her a positive review. Rover says they encourage them to do that, but they're independent contractors so why would they do that and then pretend they have no culpability. I will see them in court because my cats are so well loved that my children laugh and joke about dying and coming back as one of them. I do know it was a female that did this and I've had five people in my home. Two of their sitters, my 56 yr old bf w/a security clearance, which I have as well, and two of their sitters. One who called and was totally believable in their denial. The one who wasn't was the girl who I couldn't reach and didn't spend any time at the house. Rover doesn't care. If you hear that they do then it's a lie or a fluke. Bottom Rover doesn't care and you're on your own.

Do yourself a favor: do not ever use Rover (aka Rover.com; aka A Place for Rover) to care for your pets or to sit for pets at your house. BOTTOM LINE: They will not take responsibility for damage caused by their sitters. At a minimum, first educate yourself by reading the Better Business Bureau warning about Rover, which states that the company has a "PATTERN OF COMPLAINT." I will summarize my experience, and commend you to read the other reviews on BBB. We used a sitter selected from Rover. She seemed nice when we first met, a normal college-age dog sitter. We left our dog and our house in her care for four days. When we returned, she would not return our keys. We also subsequently found that she left urine on our wood floors, causing extensive damage. Rover responded by first trying to get our keys back. They could not. When Rover could not, they simply said sorry and washed their hands of it. We then found the wood damage and made a claim against Rover's so-called "Guarantee" for damages caused by their sitter (i.e., re-keying locks and repairing the floors). Rover wrote back to say those items were not covered by the Guarantee, but provided no details on why the claim was denied. I then searched for reviews and found a slew of negative reports by pet owners on BBB and RipOffReport. I even found a complaint that named the same sitter that I used (in Los Angeles, named Fiona L.). Rover presents itself as a caring dog sitter/walking service provider that connect dog owners with pet sitters. They tout their Guarantee and the Services they provide. However, they attempt to disclaim both in their Terms of Service. It is clear from their response to prior complaints that they ignore customers when problems arise and hide behind a claim of no responsibility for the sitters hired on their site. It appears that Rover, like so many startups created by tech "stars," is all show no substance. And, like so many before it, Rover will only act right after litigation forces it to do so. Be smart. Do NOT use Rover.

Imposible to make a call to costumer service there is no number to call... I think is a scam they collect from you money for background check and it's impossible to take more than a week for results. Especially when I have a very fresh one from Federal background check because I work with kids.

First walker two days in three weeks of no show. My dog was in his kennel for 9 hours each time. I and Rover asked the walker to return my house key. I still do not have my key. Second walker was scheduled for only 2 days. First day no problems. Second day he showed up on the wrong day. Again no problem. On the scheduled day he called me late in the day (when I was at work) to tell me he lost my house key. In 3 weeks my dog has sat in his kennel 3 days at 9 hours per day. I am out two house keys. I question how much background checking Rover does. I question if the reviews for the walkers are legit or if some are written by friends of the walker. Do not use this service.

Awful. Short sighted manager. Former contract employee. They discriminate against people who don't learn the way they teach. If you want to be an on demand walker (which is what you would want to do)- if you can't put on a collar you have ever seen based on their awful Youtube how to video- they wont show you how to do it- and will fail you. Instead of simply showing you how to do it and then testing you. Not everyone learns by video. Most learn by seeing in person- but they don't allow you that opportunity. Would highly recommend you stay away from this mismanaged company.

Rover pays for their negative reviews to be removed. First of all, they don't disclose how many dogs die every month in their care. If they did, no one would use their service. You can easily google how many horror stories are out there about Rover sitters. I wish they would have told the truth so that I never would have used them. One of my dogs was brutally killed in the care of a Rover sitter who had had a past history of dogs being injured in her care. Due to Rover's greed and negligence, they continued letting her watch people's dogs -- WHAT IS WRONG WITH THESE PEOPLE? Thanks to them my dog had to be killed in a terribly violent way by a terribly negligent sitter. The people who run Rover do not care about safety or else they wouldn't have dozens of dogs die every month and then pay to hide the bad reviews. Rover is literally the worst thing to ever happen to the pet care industry. STAY AWAY AND SAVE YOUR PET'S LIFE.