Rover.com | Pet SittingReviews of rover.com

THE WORST EXPERIENCE EVER.... I LEFT MY DOG IN A DOG SITTING ON NOV 19TH UNTIL NOV 27 TH AND ON THE NOV 22TH I GOT A TEXT (WHEN I'M ON MY TRIP!!!!) THAT MY DOG RUN AWAY.... THAT SHE JUMP THE FENCE OF THE DOG SITTING. SOMETHING THAT NEVER HAVE BEEN HAPPEN!!! MY DOG GOT MISS FOR A ENTIRE DAY!!! AND THE COMPANY SAY THAT THEY ARE NOT RESPONSABLE! AND THEY WAS DOING ME A FAVOR FOR REFUND ME THE SITTING. THEY DIDN'T PAY ALL THE COVER OF MY VET BILLS AFTER THE INJURY??? MY DOG IS RIGHT NOW NEEDED TO BE ON PROZAC MEDICINE THANKS TO THE ANXIOUS THAT HAS BECAUSE SHE IS AFFRAID TO BE ABANDONET AGAIN! AND SURPRISE IF SHE SEE A MEN SHE START TO SHAKE!!!! SOMETHING THAN NEVER HAPPEN BEFORE!!!!!! SO SHE DISSAPEAR BECAUSE YOUR HOST WAS TREATING MY DOG BAD FOR SURE!!!!!!!!! I DON'T RECOMMEND YOUR COMPANY EVERRRRR!!! THE WORST COMPANY EVER!!!!! I HAVE ALL MY PROBES AND WE WILL SEE US ON CORT! DEAR jenni that’s no true! I reported the injury and I was talking with ANTHONY in your staff... SO DONT LIE...! Let’s see what u will say on CORT!

Never use ROver by any means.If I could give minus 5 I would had gave it to this platform.First the dog sitter was late when I wanted to leave my dog with him,then I found later that he is not allowed to have Doberman on his apartment by his property manager so when I shared the info with Rover management they said in sample words its not their problem as long as nothing showed up on the dog sitter background check but the worst is that I had to take my dog to surgery after picking him up because the dog sitter tighten the collar so much on my dog neck to not have him bark as he wasn't allowed to have big dogs on his apartment while the guy was having more than 2. After the surgery of my dog that cost me more than 750$ (all expenses added) Rover refused to pay the full expenses because they had a policy bla bla bla basically they are always looking for ways to not take full responsibility of their dog sitters mistakes hiding after insurance,policies,....and when you call their Staff all what they say is sorry for the inconvenience bla bla!!!!I don't need your sorry ....bottom line Never use Rover services or you will regret it and don't be fooled by low prices because you will pay the high prices at the end! [The part below was updated after Rover response see below:I was pretty sure I will receive the generic response that you get when you call to ask them to solve your issue seriously and take responsibility,but instead you get Im sorry to hear that.....treat WELL your customers]

This is the most unreliable service in the world. The dog walker cancelled five minutes before the scheduled walk and left me high and dry. Rover couldn’t get another walker. I have a newborn baby and was screwed. What an awful service. I would never use them again.

My good friend left his beloved dog with a rover.com sitter, where his dog was injured. The sitter took no emergency care of the dog, and no responsibility for the injury! rover.com took no responsibility for the sitter’s incompetence. They won’t reimburse any fees, bet fees, emergency vet fee, even the sitter fee! They do NOT care if they blow it. Know before you take the risk!

0 stars out of 5!!! I am the dog sitter so I guess this is why I am the person complaining because rover only care about the clients and there care for people like us who enable people with dogs to have somewhere safe and warm and cosy to stay while they jet off on holiday. My reason for such a bad review? ROVER DEDUCT 20% of our earnings. Because of this I am forced to charge higher fees for boarding and day care, while the customer is not affected as they pay the going rate and the fees are deducted from MY RIGHTFUL Earnings. Therefore I lose custom as my prices are apparently not the going rate. :/ Reason number two is this. I have been messed around frequently by dog owners who go ahead and book their dog with myself and at the very last minute they cancel and give me no explanation. So I buy extra food and treats and clothes and it's all for nothing. I am constantly lied to or clients want my care for as little as possible yet rover still charge me 20%. I am a good human being and I do not deserve to be used and abused!!! Why are customers not punished financially if they let the dog carers down? Rover needs to understand that while customers are obviously important, who will look after their dogs if there are no dog carers wanting to use their website????

I did the "meet and greet" with a Rover.com pet sitter--then I arranged for her to watch my dog over the Thanksgiving holiday. When I arrived at the sitter's home at the appointed time, there was no answer. I repeatedly tried to contact her--no answer. I then called Rover.com's emergency number. I asked company support to please contact the sitter, as time was drawing short before I had to be at the airport. They put me on hold-- and several minutes elapsed as they were confused if I was "canceling" or not. They apparently had trouble contacting the sitter also. Minutes then hours went by. They offered no back-up plan--I was left scrambling to find someone else to watch my dog, hoping not to miss my plane. Finally, at the last minute, I found a neighbor--unconnected to Rover.com-- to help out. I had to cancel then re-book a ride to the airport. I finally did make the flight, with seconds to spare. (Later, Rover.com said the petsitter had slept thru her alarm, and didn't hear the doorbell.) Rover.com's motto is: "You can trust us." Really?? What kind of screening are they giving the

This is a scam. I paid $35 for the upgraded background check. I watched their videos and made my profile perfectly. I didn't get any messages in two months. I reached out to Rover's customer service to tell them as much. They said they hadn't done something on their end to make my profile live, even though the app said I was viewable to clients. A month later, still no messages. I paid $35 and got nothing.

My boyfriend and I left our two puppies Jade (5 months) and Mocha (3 months) with a sitter for 10 days while we were on vacation. In the written instructions provided I left detailed notes regarding the care of the puppies - the most important being that Mocha should always be left in her crate unless someone was able to watch her. She is 3 months and should not be left unattended. I also selected your option to receive photos and updates of which I received basically none. I had to follow up with the sitter every single time I wanted to receive an update and only received one photo of one of the dogs (just mocha). The sitter was not in communication as she was meant to be given the stipulations of your website by clicking the box that we should receive updates. I in no way expected something every day but to receive none over the course of 10 days is not what was agreed upon. Once we returned home we basically received our dogs outside of her apartment and did not really have a chance to speak to the sitter at all. Upon returning home and unpacking I found that we were missing 7 brand new toys (we spoiled the girls before we left because we were sad about leaving them), no food (we left a 15lb bag of food and they barely eat 2.5 cups a day) and the 5 month old starting peeing and pooping in the apartment for several days when she has not done this in 3 months. It seemed like she had barely been out at all. The 3 month old was meant to stay indoors; however, the 5 month old should have been walked. Then we found a deep cut in Jade's face. We had NEVER been informed of this. I understand dogs play and if it had been Mocha and her rough housing that is completely understandable. To never have been told and to never receive photos of Jade makes me feel as though she was hurt and she just didn't want to tell us. I did reach out inquiring about the $150 worth of food and toys and received nothing back. I followed up a second time and when we finally did hear back I was told that she had to throw out all of the plush toys and only found 3 toys that were not returned. We only bought the dogs one plush toy so that didn't really make sense but okay I'll let that go. She then told me that she had to buy a new computer wire because Mocha (who is 3 months old!) chewed through and destroyed hers. Of course she did she is a puppy. WHY was our 3 month old puppy left unattended to chew on a computer wire...she's 3 months old she could have choked or been electrocuted. She should NEVER have been left unattended. When I then inquired if she knew what happened to Jade she said that yes she was SLEEPING and woke up and Jade had blood all over her face. Again WHY was Mocha left out of her crate to play and Jade was hurt. WHY was I not informed....She has a deep gash which is still not healed. The level of care our dogs received was atrocious. They are living animals and we thought this was a trusted resource but we honestly feel as though we would have been better off leaving the dogs at home alone with a giant bag of food and they would have received better care. I do not feel our contract through your organization was in any way met. We are requesting a least partial compensation back for the food and toys we now need to go and re-buy. Rover has not responded to me in over a week. They keep telling me they are going to schedule call backs and no one calls us back. I have reached out multiple times and they do not care.