Rover.com | Pet SittingReviews of rover.com

On the app, it will say something like $20 for a drop-in visit. They neglect to tell you that it is $20 per animal until you book it. Beware because if you are not paying attention, you will be stuck with an enormous bill if you have more than one animal. For the life of me, I cannot see how letting three dogs out in the backyard is more work than doing the same for one dog. $60 for a drop-in visit? Come on! I know walkers who would take all three for a walk for cheaper than that.

Don’t sign up for this service as a provider. Wag! is way more worth your time and money.

I had the misfortune of trusting Rover in taking care of my dog during the holidays. My dog came back changed. She had an infection in one eye, massive diarrhea, vomited, and also had zero energy for many days, almost as if they had drugged her or neglected her. When I reported this fact to Rover, right after the stay, they acted concerned and promised that they would look into it and that there was some sort of guarantee. However, when the Vet determined that there was an infection, and antibiotics were needed and the bill added up to $360, Rover stated that they did not have any evidence that my dog's condition was related to the stay (despite my immediate report, vet bills, and photos), and that their guarantee did not cover my dog's vet bill. My dog has never had any illness like this or close to this before. I decided to let others know that what they told me is that they have no idea what is happening during the actual boarding and that sitters are completely independent (and unchecked). They also dont have any power to tell you if anything like that has happened to other pets before. Beware, do not leave your pets with Rover, it's a total scam!

DON'T USE ROVER!! When you get terrible service from a sitter, they can do absolutely nothing for you. They consider their sitters independent contractors so you have to deal with the sitter directly and Rover will do nothing but "watch over" the process, meaning DO NOTHING. They are NOT the extra layer of protection you think they are. They just connect you to people who can turn out to be the WORST and then you're just screwed! Terrible terrible service!!!

Rover supports false and inaccurate reviews posted by angry pet owners. I was attacked by a dog while dog sitting. The dog bit my coat collar, dragged me down and would not let go. 80+ pound dog for reference. I informed him and told him exactly what happened. In his review he said the dog “jumped on me and knocked me over.” False. He called me immature. False. He also said I wouldn’t make a good vet tech or dog sitter. I have been a vet tech for 5 plus years and dog sitting for over 10. I have never had a complaint until this angry dog owner. Rover does not care that I was attacked or that this person decided to leave a false and misleading review. Doesn’t matter if you respond to the review because no one will see it as the reply doesn’t show up on the App or if you’re using a browser on your mobile phone. 90% of the people using Rover are using Apps and their phone. That’s like the whole point of Rover. Apps and mobile devices. So I’m never recommending Rover to anyone who wants to be crapped on and their name slandered.

My dog Brownie stayed with Jordan P. from Olympia, WA and, as per her suggestion, we just booked directly with her and paid her cash at the time of drop off. I know its our mistake but she seem trusting. His time was from 12-24 through 12/30. Unfortunately, when Brownie was picked up on 12/30 he came home with dog 2 bites in his head and a cut on his eye. We took him to the emergency room immediately because he was shaky and looked traumatized. When I contacted Jordan to ask if anything had happened that we should know she said she did not see anything. Ultimately she was more concern about receiving a bad review from me because "she does not have one" as she said. I hope you guys at least review this sitter. Her home does not look like in the pictures and I did overlooked that because I understand that she takes care of dogs so it wont be clean all the time but honestly the care she gave my dog was not what she presented on this site. Even if I ended up not booking through Rover, I hope this is not overlooked. it makes me wonder if some of her reviews are faked. I would never let anyone I know even consider this person to care for their pet. Lack of supervision and poor care left my dog in a sad state, dog bites and an infection on one eye, not the way I left him with Jordan. Will never go through Rover again!

ROVER customer service is terrible. The walkers are great and setting up the customers are great but the customer service team don't care about your dog at all. If something happens to your dog rover can care less! I had to drop in on a dog twice a day, who was kept in a tiny room by her self 23 hours a day. She was eating paint, legos and other stuff. She would pee herself and freak out during the walks. I had to bring my wife to help me because one person could not handle it. When the owners asked us to cage her for 23 hours a day we called rover because we felt as if the situation was not good for the dog. We were afraid she would hurt herself or get sick from the stuff she ate. When I called customer service Memory K. pretended to help us by just telling us to cage the dog since that is what the owner told us to do. When I said we didn't feel the dog was safe and it was inhumane to do that to her 23 hours a day she kept insisting we just do whatever the owner said. Memory told us that rover is just a platform and could not do anything else. So as a customer and a sitter of rover I will never use them again. Knowing my dog is in the hands of someone and rover who takes FEES from both sides is just a platform is DISGUSTING. You are terrible rover. These are peoples dogs and their lives. Shame on you!

I had the worst experience with rover ever. Not planning to use the service again!