Rover.com | Pet SittingReviews of rover.com

I was scheduled to drop off my dog to a sitter from rover.com. My wife and I were going to LA for my brother's wedding. We found a sitter on rover.com and scheduled a meet and greet to ensure the dog was comfortable with them. I reached out to her two days before the drop off but I did not receive a response. I sent a follow up email but still no response. I used the site to find and book a new sitter. I brought her to the sitter on Wednesday night. He met me outside and took her from me. I got a call 15 min later that he lost her. I turned around and headed back. I called my wife to come over. We searched from 8:15PM Wednesday until 3:00AM Thursday. We slept in my car until 5:45AM then continued searching. We called a Dog Search Team and got help from friends. We hung flyers, searched on foot and by car and set traps. We stopped around midnight and slept in the car. We woke at 6:00AM and continued searching. This experience was beyond horrible. We were tired, stressed and terrified. On Saturday around 3:00 PM we found our dog 3 miles from where she went missing. She had cuts and bruises. We missed the wedding. The initial sitter wasn't receiving messages because of an update rover.com did to their website. Rover.com was supposed to assist with finding our dog by providing us with flyers and people. They printed flyers but did not provide tape or a way to post them. Some flyers were printed smaller and 4 flyers were fit on an 8 1/2 x 11 piece of paper. Rover didn't pay the .80 to have them cut. The sitter that lost the dog helped us for the first 24 hours. After that he only did minimal work. I asked him to pick up flyers. He told me he was tied up for 2 hours. Rover only provided one person to help for an hour on the last day. I spoke to rover about reimbursing us for airfare, house rental, food and supplies to find our dog they denied the claim. I explained this happened because they updated their software and sitters weren't receiving alerts. They did not care. I lost approximately $2500 between airfare, house rental, supplies, food, vet bill, etc. I feel rover.com is responsible for what happened.

Rover.com has a Fatal Flaw Hi Aaron Easterly, CEO, Brent Turner COO, Tracy Knox CFO Your UX /User Experience is the worst!!! I just spent 48 hours jumping through hoops to become a dog walker for rover.com I watched all the 20 instructional videos, received 100% on all my 10 quizzes, just to be told that I had to go from Santa Monica to Downtown Los Angeles to be harness certified on a stuffed dog. Have YOU ever driven in LA traffic? I don't own a car on purpose to help the environment. It would take me 2 HOURS to get there and 2 HOURS to return on the BUS! Its obvious that the person that devised the way someone becomes a dog walker has never done it themselves. I want my $25 back that you took for my background check. YOU ARE NOT MINDING THE STORE. I want my $25 back that you took for my background check. PS: Your reviews stink on sitejabber

So shotty........ I've tried several stays on Rover and am continually disappointed despite reviews and meet and greets. Done.

My 5-star 55 reviews, first aid/cpr certified rover sitter killed our 8-year-old healthy Pomeranian. The sitter then took her to a crematorium and didn't call us until after the place was closed and hours after our baby was killed. She tampered with the body so the next day when we were able to retrieve the body and get a necroscopy it was inconclusive since she was frozen without our permission overnight. Rover.com claims the sitter did nothing wrong and is still on their site as if we didn't exist. Rover.com "rover protection package" only covers injuries, if they kill your dog they cover nothing besides partial refund and crematory fees. So the way they wrote their terms of service it is cheaper for them to have their sitters kill your dog instead of getting it medical attention if needed. Also, according to their own terms of service, the reviews on their platform are NOT accurate or legitimate. Beware using the rover.com service. This service platform can not be trusted. Also a couple weeks after they killed her rover.com sent us a marketing text message acting like our dead baby wanted to reuse their 5-star service. According to rover.com a "5-star" service is killing your babies please don't use them under any circumstances. This is an evil dog killing company and I'm finding out the hard way just how many dogs they have killed/harmed including my own.

We had the worst experience with a dog walker we hired through rover.com and they couldn't have cared less. The person we paid to spend the night only popped in a for a couple of hours. Worse yet, he only walked one of our dogs. When we came home, the old one (she's 14 and it does take some patience to gently wake her up -- better to wait until she gets up then she'll go right out) was laying on a urine soaked blanket and smelled horrible. We trusted him and this company with our furry babies. We have video evidence of the times he came and left and his not taking out the one dog at all. Rover did not care. They said we would have to contact the original dog walker if we wanted a refund and didn't really seem concerned that my elderly dog smelled of urine. He is still listed as a dog walker. Beware, you could get someone who will leave your dog in a puddle of their own pee in your absence. Completely dissatisfied.

Do not trust your animals with this company. We had a dog walker for 10 days while out of the country. She came into our home, snooped in our bedroom, sat at the kitchen table and texted the whole time she was supposed to be caring, interacting, walking my dog. It is all caught on Nest video cameras (which the dog sitter knew are in the house!) Beware! Rover will block you from leaving a review if there is an issue, too.

Granted, I am disgruntled - I wanted to work for Rover and they wouldn't hire me cuz I have a 1/2018 DUI *first offence* That DUI was incorrectly noted/recorded by their half-a** background check company. As a 20 + year veteran of the USAF and a person w/extensive experience working w animals, I was less than impressed that Rover did not even ask for a resume or interview. All they wanted to know was if you had driven Under the Influence. Strangely, so far as I know that's not even part of the job. If it were they would be getting sued for carrying dogs around; people getting in car accidents, or ppl w illegal drug backgrounds, many of whom actually suggested Rover to me in the first place! And don't try and talk to upper management. You can forget about that. They're relaxing on a beach in Tahiti somewhere. Most likely w/o a dog in sight lol

Amazing sitters, this review is STRICTLY regarding the company.*** I am so, so disappointed in rover. After meeting many WONDERFUL sitters, I refuse to continue working with Rover. One of my dogs was injured last week during a drop in visit, and I was stuck with a vet bill because she was not the dog selected for the visit. I have three dogs. If I select all three dogs for a visit, I am charged 3 times. We agreed for me to just select one dog (for billing purposes) and all three would still be cared for. Rover refuses to acknowledge that this is an issue with their app (I would obviously select all three if I was only charged once!!!) and refusing to aid the vet bill. It goes to show the company itself does not care about the animals it serves, just the $$$ they bring in.