Rover.com | Pet SittingReviews of rover.com

What went right, the sitter never showed up the first day she was supposed to the second day she was 45 minutes late and she said she would be on time and the last day I was so fed up I told her I didn’t need her, but she got paid for the 3 days I don’t think they screened there sitter very good, so stop asking me for reviews just get your act together and I will never recommend your services

Avoid, they get money for nothing and are just an introduction service. What they say about protection and compensation is absolutely not true. We had an incident with our dogs and they did not help in any way, just took our money. We had to pick our dog up, lost our full holiday money, and they did nothing whatsoever to help. The service very slow and very poor.

My sitters were very nice and mostly did a good job. However, there is nothing at all that I like about Rover. They send constant texts or emails, none of which were either needed or requested. They charge a substantial fee, which I wouldn't mind if their sole service was to put you in touch with a sitter or sitters. Instead,they insert themselves into every aspect of the booking asking for personal information I am completely unwilling to share with a website! Unless they make changes I will probably never use them again, maybe even in an emergency...

I am a pet sitter in the UK. My Rover profile has been wrongly penalized with a "Low Follow-Through Rate" due to a confirmed system glitch/bug. I contacted Rover support, and while they admitted it was a technical issue on their end, they closed my case stating they "cannot manually resolve it" and provided no further follow-up. This system error is completely destroying my pet-sitting business and livelihood through no fault of my own. It is unacceptable for a major platform to let a technical bug lock out independent contractors and then refuse to fix it. Their way of handling things and their attitude towards follow-up are simply unacceptable.

I had a sitter from Rover look after my dog for a week. Throughout the stay, I received regular updates telling me my dog was doing well, and the sitter seemed very happy with him. There was no indication that there were any issues. However, when I returned home, the sitter told me they had cancelled another booking I had made with them because their neighbours had complained that my dog had been barking non-stop. This came as a complete surprise, as nothing had been mentioned during the entire week. From my own experience, I find this difficult to believe. My dog has stayed with several other sitters, as well as friends and family, without any complaints about excessive barking. I also have cameras at home, and while he will bark if someone knocks on the door, he is not a dog that barks constantly. What upset me most was the lack of honesty and communication. If there had genuinely been a problem, I would have appreciated being told at the time rather than hearing about it only after the booking had ended. It left me feeling that some sitters may prioritise getting a 5-star review and completing the booking rather than being open about any issues that arise. I also feel that some sitters may not be suited to looking after dogs with normal behaviours like occasional barking or being energetic. Not every dog is perfectly quiet or sits still all day, and that’s something that should be expected when caring for dogs. Based on my experience, I won’t be using Rover again. I was left disappointed by the communication and felt I couldn’t fully trust the feedback I was receiving during my dog’s stay.

So we did a meet and great i should of gone with my gut instinct. We were due to leave the uk and go abroad for 8 days. Prior to us leaving we left our dog with the sitter. Within an hour we were getting messages saying she was unsettled and that her breathing was bad. The sitter kept calling my dog a he. And one minute my dog had breathing problems the next told not to rush back. Said she was going to put my dog in a crate. Was also told that she was in a flat on her own. It was in the middle of the uk heatwave. When we turned up she was not on her own she had multiple people in her flat. My dog was dehydrated and I cancelled the booking and had to travel 200 miles to leave my dog with a relative the day before I flew out. I am glad I did not leave my dog with this women. I cannot imagine leaving my dog with anyone from rover. Being our the country with a 6 hour time difference telling my dog was not breathing properly. My dog was hot and panting. Her nose was dry and she looked traumatised. I did get my money back. This sitter told me she had 7 years experience with dogs. She couldn't get my dogs name right or the sex.

Girl cancelled on me an hour later after receiving my dog. The customer service made me come and get my dog. I got my refund but didn’t qualify for the credit they have for trainer cancellation. Very disappointed as it was very convenient and I do not know of any methods they have of deterring this kind of behavior. I basically wasn’t even able to give a review to the trainer who didn’t even try to take care of my dog. There’s no accountability

I used a sitter for 2 nights that offered in home pet sitting. My dogs have been sick since I got them back and Rover has not addressed my concerns. I contacted Rover immediately after getting my dogs back and was told someone would get in touch with me. Never happened. I contaced Rover a second time, was told a case was opened and someone would contact me. Hasn't happened. I spent over $200 for them to be watched for 2 nights My dogs have been to the vet and are on 3 different medications due to either "getting into something, or been fed something other than their regular food" according to my vet. Now in addition to spending over $200 for "care" for my pet, I also have had to pay almost $400 for a vet bill. I would NEVER recommend using Rover due to their lack of response if something goes wrong.