Rover.com | Pet SittingReviews of rover.com

I had made arrangements with a sitter named Callie who said she would be available during the Christmas holiday December 22nd through December 29th This was back in May or June we had talked back and forth through text well we made arrangements where I could pay her with a check when she came to take care of my dogs at the house. I contacted her in November she was supposed to come over and do a meet and greet every Wednesday until we were ready to leave for vacation. I received no response from my taxes in November so I'm thinking it was a hoax that this person did not exist as a true dog sitter. I truly believe I got scammed from this website thank God no money was disbursed through this website. Needless to say I had to take my dogs with me to Florida in a no pet-friendly rental. The only thing that saved me was that both of my dogs are service dogs esa's. We contacted the owner but did not receive a response since she was out of the country and I believe since it was the Christmas holidays they were not too concerned about it. So thank God everything worked out but I just wanted to let Rover know I will never use your service again. I found a local pet resort and we'll be using them for all future settings. This girl named Kaleigh is a fraud. You need to locate her buy her City I only have her first name. How dare you do this online and make somebody feel like they're all set up to go. So clients heed my warning these people are not reliable in any sense of the word

Worst app ever. There is no surveillance on this app. People reply with ridiculous comments. Sitters do not update schedule availability. It’s a free for all app with no structure. What a disappointment.

If it’s too good to be true it usually is and that’s rover. This was my first experience using rover and I’ll never take the risk again! I booked a flight after securing a sitter on rover. The sitter realized two days later she wasn’t available and had those dates blocked off on rover. Rover claimed she didn’t block those dates off. She sent me a screen shot of the dates blocked off. Their app sucks!!

I gave excellent care to a dog recently. the dog was a sweetheart however he had fun destroying my molding on my door frame. I called the customer service and the very rude customer service agent was not only unhelpful he was short and basically stated Rover does not help sitters for any issues that might arise. So even if you want to take your dog to a good sitter Sitters beware you are on your own! when something happens to your belongings! Deactivating my account immediately!

I chose to use Rover due to last minute work travel that had been scheduled and also due to just moving to a new town and not knowing anyone there. I had one sitter that i used previously and she was great but wasn’t available this time around. So, i had to interview others. The woman that was hired based on her profile, availability, meeting, and comfort level with the job turned out to be nothing short of a NIGHTMARE who somehow still got paid. When I left in the evening, I met with her to exchange keys. She stated she would be back that night to let the dog out or stay the night (both which we discussed were reasonable as long as the schedule was followed). SHE DIDNT RETURN FOR OVER 12 HOURS! It was close to 18 to be exact! After checking my cameras and messaging, this woman finally showed up late morning/ early afternoon where she brought a unknown man with her, took the dog out, and DIDNT even give the dog food or water! At this point I had to contact my leasing office to see if they would be kind enough to feed and water my dog (which thankfully as a one time courtesy they did). This woman never showed up again at any of the pre-discussed potty or feeding times and I was forced to not only have a friend come to town and meet this woman to take over responsibility for the night being while I found other arrangements. In all, the safest, best arrangements totaled to $1181.06. Rover WILL NOT respond to my letter asking to be be refunded not only for what they paid the sitter but also for extreme measures I had to take to find alternative care due to the neglect of the sitter! As for customers support, it’s a joke like others have said and they blamed me for not straight telling the woman how unhappy with her service I was? EXCUSE ME? I didn’t know it was my responsibility to babysit the sitter? They’re advertised on your site where you claim to be “an award-winning technology business committed to making pet care safe, easy, and affordable so that everyone can experience the unconditional love of a dog”. Far from the truth, and the moment a pet sitter drops the ball, ROVER does NOT make it right. They’ll blame you or sweep it under the rug and allow similar problems for others to continue instead of finding a way to fix a broken system and implement change. Please be weary of Rover and who you hire to watch your pets.

I just had my first booking in Harrow, UK with the app and I am really disappointed with the service I received. I didn’t receive any updates at all even after numerous phone calls and messages. My puppy is very young and this is her first time outside of the house so I was very stressed and panicked. When me husband went to collect her he wasn’t allowed in the house and when he was allowed inside there were wine glasses and faeces all over the floor. The owner was clearly intoxicated. I believe this owner is negligent and is only interested in the money. would have been better off leaving my dog home alone for free. I have gone through my puppies belongings that were sent with her today and have found that none of the food I sent with her was used. I don’t believe that she was fed or given water. I am furious that your company would recommend someone who is so negligent and cruel. I would like to be refunded of any charges today because being charged for someone to abuse my puppy is disgusting. I am looking into reposting this Sitter to local authorities for animal cruelty and negligence. I have reported this incident to Rover several times and have yet to hear back.

As a Rover sitter myself, whenever I speak with potential clients I always let them know what environment we have at home - I have one dog, I am not boarding or watching any other dogs, etc. I booked with a woman who did not let me know she had any dogs. Her profile said no pets and she did not inform me she was hosting other dogs. Though my dog gets along with other dogs - I am only comfortable with booking a reservation with an owner who has a dog because she would be able to watch her own and mine. I am not comfortable with several other strangers' dogs in the home with only one supervisor. The day of the booking, a few hours before drop off, I inform the sitter I'll let her know when I'm on my way. She adds "I'm boarding two other dogs, they're playful and friendly." She doesn't give more information until I ask, and she responds, "they've just been chilling all day." 1. She should have let me know before I even booked. 2. She did not give a thorough response. I contacted the manager of Rover and she word for word said to me, "You have a responsibility to ask the sitter if she has any other dogs." Essentially blaming me for not asking - or rather, for trusting what the sitter listed on her profile: "has no pets." It is common courtesy and should be a standard to let the potential client know what environment they are stepping into. The manager refused to refund me and blamed me for not asking if she had any dogs - even though her profile listed she had NO dogs, and doesn't even state that she hosts multiple dogs. I contacted another woman to re-book a reservation, and the first thing she asked me was, "Is your dog ok to play with other doggies? We are boarding one at the moment." THAT'S how you communicate. As a sitter myself, I can 100% say it is the sitter's responsibility to let other owners know what environment they have at home. It's common sense. Apparently, this common sense is lost to the manager - who prioritizes making money and protecting irresponsible sitters. OWNERS, BEWARE. There are responsible dog sitters on Rover but the system will not protect them - they only care about making money. The manger is disgusting and blamed the customer for not asking the sitter to disclose something she would have shared right off the bat.

Our perfectly healthy dog collapsed and died shortly after getting her back from the care of a Rover.com sitter. Rover.com refused to answer our questions or help in anyway.