Rover.com | Pet SittingReviews of rover.com

We had used Rover once in the past and really liked the sitter. Unfortunately she doesn't do overnights anymore. We tried a new person this time and we are not happy. The first night she left and left our dog alone. Our dog was forced to potty inside the house. ( We have security cameras) our daughter went over and cleaned up the mess. Unfortunately our daughter has animals of her own so she can't stay over night for us. She fed our dog and checked everything out. We only received one text and one picture from the Rover sitter that day. She came back let the dog out but didn't make sure she went. She then left and the dog went potty on the floor. We didn't see her again on the cameras. Just our daughter once again stopping over to pick up the mess and feed and let the dog out. We didn't dare say anything to her since we were 250 miles away and she had our key. She was hired to take care of our dog and stay over night with her. We won't be using Rover again. Way too untrustworthy.

I have had several bad experiences, young lady who was going to watch my dogs cancelled literally 1 hour after coming to my house and agreeing to care for my dogs. Unreliable!

The first time I booked the dog watcher cancelled on me last minute. Then I found someone else, I had her come over before we went on vacation. She seemed like a good fit so we booked with her. While we were gone she went through our cabinets and broke one of my dishes. It was a little annoying, but not the end of the world. Accidents happen. A few months later is where the real issue happened. We booked a vacation and asked the same dog walker to watch our dogs. We have security cameras in our house and she was fully aware, as we disclosed this to her and wanted to make sure she was comfortable and she said she was. We noticed that she was gone for very long periods of time and then one night we got an alert on our phone at 3 in the morning and she decided to bring a guy to our house to spend the night. This was very concerning as she never asked us and we have no idea who this person is. He hasn't gone through a background check or anything and who knows if she just met him that night. We didn't text her about this when we were gone because we were worried of retaliation when she is in our home with our pets. The next day she texts me that she's sorry because she tried washing our guest towels but she bleached them and ruined them......why is she bleaching guest towels? She never asked to use our washer and she's never washed anything in the past so I'm grossed out as to why she's bleaching our dark GRAY towels the day after a guy stays over. I was very annoyed and waited until we got back too let Rover know. They did NOTHING and took no accountability. I haven't used them since and never will. Terrible.

I am extremely irritated and pissed off with this company. I have been on here for I believe 3 years maybe more and never once have I been informed that there are village codes on dog boarding and you can get fined! I have been dog boarding at my current location for 2 years and recently had a competitor complain that I am running a kennel without a license. I didnt realize I was breaking laws because in IL the kennel law is 5 or more dogs. My town doesnt allow ANY dogs to be boarded for profit. You all take my money that I work hard for and don't even care that I and probably a majority of others are breaking laws without realizing it. Getting a kennel license is unrealistic for people on this site like me trying to make a living doing something we enjoy. You're lucky someone hasn't sued you, maybe it's time it happens. You need to tell people when they sign up to check with their village about codes and laws on how many dogs can be in a house for profit. You wont be getting my money any longer since I can't use this app for dog boarding anymore and I will make sure to tell everyone I know not to use you

I wanted to make others aware of the lack of accountability from the company and I will not use this service again. We hired someone to stay 3 days, 2 nights. The last night of the stay she had her boyfriend over our house without our permission also didn't ask us and he stayed over night. The only reason we knew someone was in our home is because we reviewed our security footage. This was very upsetting that a stranger was in our home with our dogs and belongings without our permission. I called the company and they simply said if it was not specified in the contract that they couldn't do anything. They wouldn't discuss the concern with the sitter unless it was specified she couldn't have anyone over, no "I sorry for your experience" or any sort of remorse or accountablitly for the situation or their sitter in our HOME. Pretty much said oh well. I followed up with the sitter and gave her a poor review. We had her over several times before our trip and thought she was very trustworthy and responsible and unfortunately this is what happened. I don't recommend this service to anyone because if anything happens, you are on your own.

Terrible! I tried with 6 different people to set up a time to board my dog and every time Rover would interfere by sending them Weird messages, like "no I didn't contact you" "No I don't have a dog?" " sorry you have the wrong person?" they would type it in the chat so it looked like I sent the message. You can't do any business with them cause there paranoid that you will cut them out of there fee. If you have had the same experience please post a review.

We had to cancel plans a week before our trip due to travel restrictions in the state we were going to. We had used the sitter a couple times before and we planned on using them in the future as well. Because the Rover sitters are “independent contractors” ( as I was told 500 times) they are allowed to decide their own cancellation policy. So for a 4day/ $150 dog sitter fee, I received a $75 refund because I didn’t know we couldn’t go out of town 14 days in advance to cancel in the policy time frame. I waited as long as could to book in the first place & thought we were in the clear to travel so went ahead and scheduled but found out the next day we had to cancel so I was already out of the 14 day window to begin with ( which I never saw when I was booking). I was told that basically Rover has no control over what their sitters charge & refund, so I wasn’t getting my money back. After having to cancel 2 flights, a rental car & 2 hotels and receiving a refund from all of those with no problem.....the last thing I thought I would have issue with was getting my money back from a dog sitter. Maybe under “normal” circumstances, I could understand having a small cancellation window, but With everything going on right now, plans are subject to changed daily and I think it’s a bit absurd to say that Rover has no control over their employees & that they are not willing to assist whatsoever in the matter. I hate being a complainer, but this whole situation really bothered me. I went back and forth with emails and then “escalating” my complaint only to be told the same thing over & over again. We won’t be using the sitter or Rover services again.

Mala compañía, sin valores ni ningún tipo de respeto y consideración con los empleados. Pésimo manejo de la crisis COVID 19 tanto con empleados como con usuarios. Mala interfaz, la app es horrible y poco clara. Los reintegros y demás no tienen un lineamiento claro. El equipo que tienen no está preparado para resolver situaciones de urgencias. Es más ameno y conveniente contactar directo con el cuidador ya que esta empresa solo complica las cosas. No les importan en lo más mínimo los perros, hay indiferencia hasta cuándo hay una tragedia (que las hay! Y muchas! Busquen en Google!)