Rover.com | Pet SittingReviews of rover.com

J’ai fait gardé mon chien pendant plus d’une semaine. J’avais des nouvelles tous les jours, ce qui était très bien. Puis je suis allé le chercher. Et c’est à ce moment que mon sang n’a fait qu’un tour: en arrivant, il n’y avait plus d’eau dans sa gamelle, qui était sale et gluante (mon chien aussi avait le poil très sale et gras). Et j’ai appris (par l’un des membre de la famille que le petsitter a fait taire), qu’un jour il s’était enfuit. Le pet sitter lui-même a reconnu qu’il n’avait pas été assez vigilant, et qu’il s’était enfuit dans le quartier. Il aurait pu se faire renversé par une voiture. En le récupérant, j’ai trouvé mon animal différent, je me suis dit que c’était normal, qu’il avait été perturbé parce qu’il n’avait plus ses repères. Mais quand j’approchais ma main pour le caresser, ou le toucher, il se mettait à trembler. Je ne sais pas ce qu’il s’est passé, je ne veux pas non plus accuser comme je n’ai rien vu, mais j’ai retrouvé un chien complètement différent. Il ne m’a même pas fait la fête quand il m’a revu. J’avais aussi mis ses friandises en indiquant bien qu’il en avait une après la promenade du matin. Mais les friandises sont revenues, même son os à moelle était encore enveloppé. Aucun respect des instructions. Et entre les messages que je recevais et le discours à la récupération de mon chien, il y avait des incohérences. Plus jamais je ne le ferais garder par cette personne, qui n’a pourtant que des avis positifs. Car la réalité est toute autre. Elle ne fait ça que pour l’argent, rien de plus. Et je ne passerai plus par Rover.

A lot of your Rover caregivers say they have extended experience in animal care. However, when they arrive, it is very apparent the care they give at their home to their own dogs/pet is not even close to what is needed at the client's location that just hired them. Most clients that select a caregiver are looking for that one-on-one personnel care for their pet. I think most caregivers list in Rover do not understand when a client uses a caregiver service, they do it because their pet is like there child and will pay whatever it takes to make sure this pet is happy which most of the time is that personnel one-on-one attention for their pet. This is why some clients choose to have the caregiver come and watch their pet in their homes instead of delivering them to an outside environment. I've now used Rover for a while, and I can say I've found there are some good Rover caregivers, but I've also found too many individuals that say they have the experience and when they arrive its apparent that yes, they own a pet but don't have long term experience with caregiving, and very little experience watching a stranger's animal. Overall, I am going to continue to utilize the services and keep looking for those other great caregivers Rover has in their listing. My suggestion to Rover is to do a better background check on individuals that own pets compared to those individuals that really know what they are doing and has a good track record they can present. Owning a pet or being around pets all your life does not qualify you as a caregiver for a stranger's pet

When I’m delayed for pickup the only way to communicate is with writing in the app, I can’t write and drive the bus at the same time! You must trust your own product and give me a chance to call instead of texting!

I had a sitter who set a time to meet and greet, she cancelled and rescheduled for two days later and then when i messaged her to see where to meet, she ghosted me. Never responded. I was needing a sitter in 7 days and she left me hanging. Luckily, there was another sitter who jumped in and helped. I sent Rover.com a message that i wanted to leave a review but couldn't since i hadn't booked with the person who ghosted me. Did not like that because other people need to be aware of irresponsible behavior. Added this after response from Rover.com: I did speak with a person at Rover.com and they were the ones who said I couldn't leave the review. I was not clear in stating that originally. I left a message for their team but couldn't respond on Rover.com

App is annoying because it keeps logging me out. More than one reminder for a tip is excessive.

I wish Rover had a small pets option. I panicked searching through sitters trying to find someone who mentioned animals besides cats and dogs in their bio because there wasn’t the ability to filter for rodents. And of course, I had to list my guinea pigs as cats.

Pet Sitting w/Sherri is 100%. Right off I'd like to say I appreciate the service Rover offers. The has been 100%. Program challenges: Working with the Rover site however has been frustrating for me. My issue is that input to Rover has no flexibility. It seems the process all needs to be done via email which, in my opinion, instead of taking away pressure for the sitter, creates pressure for the sitter. Zyia visits Sherri and "family" weekly and our schedule is not the same from week-to-week. She has been stellar in sorting out what changes I need to make. This appears to me to create more work for the sitter, for which they're not getting paid, rather than simplifying the process. Thank you for reading... my beef!

Unfortunately my experience with Rover was not great. First time using the service. Booked a pet sitter who cancelled the day before we were due to leave. Very stressful as thought I would need to cancel the trip. The company just sent me links to other sitters, but has lost confidence so luckily found someone locally who could fit me in. Not good.