Rover.com | Pet SittingReviews of rover.com

I have been loyal to Rover for years. I've made them THOUSANDS of dollars. Their Rover guarantee is a scam. What they don't tell you is that they don't really cover anything..my dog came home from a stay severely ill. Vomiting and leaking diarrhea all over himself. I had to take him to the doggy ER..I was told by both vets that he ate something he wasn't supposed and he had food that he wasn't supposed to have in his tummy. Rover acted nice, strung me along as though they were going to cover my bills. She literally told me on the phone that I was covered and not to worry about anything.. Then they denied my claim and went MIA. They won't explain denied claim. They won't respond to emails and they won't return phone calls. The sitter was nasty and rude. Horrible. And NO REPURCUSSIONS. I will be seeking legal counsel against Rover and my sitter and reporting to local authorities because he is operating illegally..they do not vet sitters and they do not enforce policies that coincide with local laws. My dog should not have had to suffer like that.

My experience with rover has been horrible. As a dog owner and as a dog Walker. I can’t believe I let this company trick me into signing up with their service. What they don’t tell you is that they make you pay for your own background check if you want to be part of their team. Once you do pay you are put at the back of the line behind hundreds of other dog walkers who are price cutting.on top of that they sell services to put your listing higher. Additionally they want you to advertise for them on Craigslist for free. I am fed up with abusive companies taking a large cut of your earning without any support. feel like I was scammed out of $25. Severely disappointed in this company for taking advantage of folks like me who just wanted to earn some money during these difficult times. While COVID 19 tears though this country, rover unethically is using nonexistent dog walking business to dupe people out of money. Shame on rover and their automated response sure to follow.

I’ve been a sitter on Rover for about a year now and recently I’ve been a victim of the rover cancellation policy. I had a booking that I accepted in November of 2020 for daycare, that asked to change dates, which I agreed to. The client then stopped responding and did not show up. Then somehow they were able to retroactively cancel the booking 4 months later and I received a chargeback. Legally there should be no reason that should be allowed where someone can no show and still retroactively cancel after 4 months. I am extremely disappointed with rover support, as I spoke with Aaron and did not receive a call back as promised. I called rover support and still did not receive a promised call back. Then I was passed on to Sabrina who was extremely aggressive and was not able to provide me a logical reason for chargeback and in addition mentioned she would no longer respond to my emails. This situation has really tainted my experience with rover. I believe this to be a grave injustice and abusive use of the cancellation policy in order to hurt the sitters who are contracted on rover. In addition I wanted to add that the client complained the first 2 times that rover support would not help her with cancellation until she threatened to dispute the charge with her credit card company. I believe that since rover reluctantly refunded the client, the sitter should not be penalized in this situation.

I would not recommend Rover. There is no accountability for their sitters. I'll never use their service again. I recommend sticking with dog boarding places that take responsibility for their actions and their employees' actions. I've only used them once and once is enough. The sitter picked up my AKC fur baby on a Friday. He had all of his hair and no patches. She returned him on Sunday and I noticed that he was missing a patch of hair on his side. I contacted Rover but received a robotonic response. No one ever genuinely apologized. They don't care about your fur babies, only the money. They also stated that I couldnt get my money back unless the sitter agreed. Never once did they state that the sitter would be reprimanded. They only take action if the damages to my pet is over $250. That doesn't make any sense. You guys need to be held accountable. If I leave my pet with someone for a few days, I expect them to come back without fur missing. Obviously, one of the sitter's animals was playing too rough for something like this to happen. In addition, the sitter's dog chewed my baby's slow feeder dish. There were bite marks and it was bent in different places. I know my dog didn't do this because he never chews his dish. She also didn't bring back the water dish. Overall it was a horrible experience. As mentioned, I was really disappointed in Rover's response and response time. This is not how you run a reputable business. Hopefully, Max's hair grows back. Ps You can see from their response that they really don't care. I swear someone copied and pasted a standard response. That's not sincere in the least Rover!

Rover took over Dog Buddy. Worst move ever. As a daycare and boarding provider I have found my own clients with my own website and social media. Rover won't allow sitters and customer to communicate without the customer paying first. They add A LOT of money onto the sitters prices. My main issue is anyone can advertise on here to care for dogs. Sitters MUST BE LICENSED in the UK and Rovers insurance is useless. Trust me look on your local council site to find a licenced sitter and gove rover a miss

Great sitter. Terrible app. They sent me a text to confirm my repeating appointment. When I did they both raised my rates AND double booked me! There is no customer service contact. I have sent multiple messages through the app. There is no phone option. Today, almost 4 weeks after cancelling all my appointments and disputing the charges, they sent my sitter over and have appointments listed as active now. I updated my bank as to their fraudulent efforts. We will now be also blocking any future payments. Not safe to give them your info!!

Rover takes no responsibility for the interactions between pet owner and sitter. The only thing Rover provides is a website interface. Check out their policies. Not responsible for this, not responsible for that...and on it goes!! ps, Rover support email address no longer monitored...isn't that ironic?

They claim to perform background checks but guess what? They don’t!! After having a totally disastrous experience with one of their sitters (she made a disgusting mess of my house and neglected our animals) I decided to look her up myself, only to find that she was a convicted felon. Attempted identity theft to be exact and possibly other charges. I cannot believe I allowed this person into my home. I am suffering immense financial and emotional loss as a result of this company because I am now having to change all the locks on my home and install a new security system. And my poor animals are still traumatized by what they experienced. I feel absolutely violated by Rover and wish I had never ever tried using their services to begin with. Oh and a slightly unrelated but very telling grievance: this company considers rabbits (as in my four beautiful bunny babies) “livestock.” That is so disgusting and offensive. My babies are NOT livestock you ignorant morons. Just goes to show how much this company really doesn’t care about animals.