Rover.com | Pet SittingReviews of rover.com

Don't trust Rover with your pets. We hired a sitter, Kennedy R., through Rover for 7 overnight stays to take care of our 2 cats while we were away. We paid $640 (the sitter charged us for 4 extra visits), and we came home to find that the sitter hadn't spent as little as one night at our place, hadn't fed our cats, or changed their litter once. When we complained to Rover that our sitter fooled us and that we paid for services not provided, they agreed to reimburse us $275 (out of $640). We wrote a very negative review on our sitter profile, to warn other pets owner against this person. And guess what? This review doesn't show up on her profile (which only displays 5 stars reviews.) This plateform can't be trusted since pet sitters are able to delete negative reviews from their profile, leaving pet owners unable to make an informed decision as to whom they hire. And of course, none of the guaranties that Rover advertises cover you in case you sitter doesn't show up. There is no way for to you to get your money back in case anything goes wrong! Our advice: avoid Rover altogether.

I am yet to receive a call from rover with regards to the awful experience we had last week. My puppy was neglected and left in the dark while the pet sitter was out for hours with no call or check in. we had to have our locks changed, panicked as we were out of the city . I was promised a call and yet to receive one. We will never use this platform again.

while rover did refund us our money for booking a dog sitter for our dog, the sitter was negligent to the point of incurring second degree burns on his all four of his paws because she ignored my request he wear his shoes outside while it was hot. the necessary vet costs were less than the rover guarantee by about $50, so rover wouldn’t foot my dogs vet treatment after sustain needless injuries while in the care of one of their “vetted” sitters.

This is the letter the vet wrote: "To whom it may concern: Lomez D’Agostino was seen on June 6, 2021 for a urinary tract infection that was likely stress induced. The owner reported being out of town and having a Rover come care for Lomez the few days prior to this visit. Large amounts of blood and white blood cells were noted on the urinalysis, however, no obvious bacteria was noted. With no obvious bacteria being present, it is more likely that the changes to Lomez’s schedule and potential environmental stressors were the cause of the urinary inflammation. Lomez had been doing very well and had not been seen for any health reasons in the 2 months prior to this event. Thank you for your time and consideration, Amanda Pike, DVM, CVCP" The fact your company is not doing more about this is shameful. I repeat, "it is more likely that the changes to Lomez’s schedule and potential environmental stressors were the cause of the urinary inflammation. Lomez had been doing very well and had not been seen for any health reasons in the 2 months prior to this event." The vet agrees and writes the changes that occured due to the pet sit caused the urinary inflammation. The pet sitter did not change the litter box. The pet sitter did not notice the blood in the bathtub where my cat was urinating because the litter box had not been cleaned. I am doubtful the pet sitter stayed in the apartment like we agreed upon. I paid approx $300 for the pet sit and another approx $300 in vet bills related to this pet sit. I tried to follow all of the guidelines and have not been helped at all. I am very upset by this and do not want to use rover.com ever again. I will also not recommend this service to anyone. Very disappointing.

My experience with this company.... My senior female boxer dog was attacked by the sitter's dog in the backyard of the sitter's home. Rover has requested ME to pay the vet bill. Unacceptable!!!.. No one wants to take responsibility for this emergency vet visit.

Booked a date, texted, messaged individual and on my way to drop her off, I was advised individual got his/her days mixed up and were not home. So I wasted @$500 for the weekend, got a hotel, booked golfing tee time for husband and I, which could not do, due to no dog sitter and there was no one last minute that could watch her.

Sitter was supposed to stay at our house with dogs, she was leaving them alone for excess of 10 hrs each day. We know she did due to our ring doorbell which recorded when she left and returned every day. She left a empty bottle of alcohol by our couch, didn’t feed them as instructed which they are fed canned food so it was clearly obvious she didn’t use half of what we left. I have called Rover and was told you would call back and never heard from you. Absolutely disgusted with everything Rover stands for.

I was a sitter on Rover and wasn't impressed by the amount of illegal boarders and sitters they have on their site. In the UK you need a licence by your local authority to board dogs. At least 80% of the people on their do not have their paperwork and arent insured. When i advised the company of this they didnt reply. This company doesn't care who looks after your pet as long as they earn a fee.