Rover.com | Pet SittingReviews of rover.com

I had a daycare booking. The dog was suppose to show up between 1:30 PM to 2pm. I was waiting an owner and a dog at curb side since our place is hard to find from 1:20 PM. They did not showed up by 2:10 pm. So, went a home and check email Owner sent me a email saying a dog is not coming at 1:40 PM. This is on the spot cancellation. Also, received a cancellation mail Rover saying based upon my policy Rover will refund to the owner. I called Rover asking my cancellation policy is 24 hour, so must be some kind mix up. Rover said they offer full cancellation for a day care. I cancelled my appointment today due to this dog was suppose to come. Rover said they want to offer a full refund to a daycare customers in order to familiarize their company. I talked two person, they said their policy. Rover and customers are no risk and host scrowrd up. They told me they can submit my concerns to a company. But, it wont unlikely change their policy. This is not right. Any attorney in CA interested, Please contact (949)400-3021

I booked a sitter to stay overnight at my home for 4 days. My vacation was ruined by my dog sitter and Rover and my dogs were neglected. My sitter was two hours late to our initial meet and greet but by that point I was just a few days before the visit so I did not feel I had time to change things up. The first night my husband and I had left midday and let my sitter know my dogs would be fine until up to 8pm. 8pm rolled around and she hadn't showed, then came 9pm, still no show. I then contacted her and did not hear back until 10pm when she said she had forgotten the keys to our house at her house and so she was now on her way. I have her some time and waiting until 11:30, at which point my dogs had been locked in a cage for 12 hours. I couldn't get ahold of her so I called Rover who finally got ahold of her and she said she would be there in a few minutes. She arrived at 1am and my dogs were locked in their cage for 13 hours. I wish I could tell you from there it was better but it was truly only downhill. Moving on to Saturday, the sitter left our house at 7:30 am and did not return until 10:30pm. That is 15 hours of my dogs being unable to use the bathroom and locked in their crate. Mind you I paid $400 for this stay. Sunday she leaves our house at 10:30 am, I get a call from Rover at 9pm letting me know that our sitter has had a medical emergency and will no longer be able to watch our dogs. It is fourth of July night and they already had not been let out for 12 hours at that point. The sitter had my key and the only other person that had our key in the state we live in was 2 hours away and had ben drinking so the could not come to help us. I was told by Rover that they would reach out to sitters on my behalf to see if anyone else was available. I was also told they cannot guarantee anyone would be available so I should contact other dog sitting companies in my area my self. They did find a few sitters that were available but could not get my key from the sitter's mother who had possession of it. I want to be clear in that instance that I can understand and sympathize that this sitter had a medical emergency. I should have had her keep the key at our house so that someone else could have gotten in, but this was a totally unexpected situation. My dogs were ultimately in their cage for 24 hours until I was able to fly home and get to them. THEN: I get home and she has left some stuff at our house. I begin to pack it up, find some of my medication in her grocery bags. Medication she would have had to dig to find. Her attempting to steal from me was the final straw for me. She at this point still had my key and rover support could not get ahold of anyone to retrieve that. Let me say that again, someone who already attempted to steal from me still had my housekey. I told Rover U wanted no more contact with this sitter and I requested they get in touch with her family or her to give their address so I could send her things as I no longer wanted any contact with her. Instead I was contacted by the sitter days later asking for her things. I ended up telling her a time I would leave them outside. We paid to have our locks changed but still have not received our old key. Again, my dogs being alone for 24 hours was not ideal but I cannot blame the sitter for that. A medical emergency is out of her control. I can however blame her for leaving them 13 hours one day and then 15 hours the next and then attempting to steal from me. The biggest complaint/concern I have is that this sitter is STILL available to be booked on Rover. This company has no care for their customers or their dogs and only wants the money and that is made evident by the fact that they know that my dogs were treated inhumanely and that the dog sitter attempted to steal from me to which she admitted to in our messages and she is STILL EMPLOYED. To mistreat others dogs and steal from them.

This awful company doesn't even deserve one star. They are responsible for the death of Mac the golden doodle. They allowed a criminal on their app because they don't care what shows up on the background check since they are so money hungry. This dog walker locked 8 dogs in a hot car in Brooklyn. She never answered her phone and then lied and lied about what happened to Mac. He ended up being rushed to the vet and later passed away. Please do not use this app.

We made our booking on rover one month in advance, this was our experience with Laura: We were taking a cross country trip with our entire family and rottweiler to see multiple national parks during the summer. We had a tough time getting a daycare around the East entrance of Yellowstone, so we decided to give Rover a try. We booked with Laura ONE MONTH IN ADVANCE and thought it was all good. About a day before we arrived in Cody, Wyoming, Laura sends us a confirmation text asking our ETA. We told her we will be dropping off our dog at her apartment in the morning, she then says, "I work from 6am-4pm tomorrow but my mom will be home if you can drop him off in the morning." We thought this was strange but did not think much of it since we already drove all the way to Wyoming from California. We were enjoying Yellowstone and the mother sends us a photo of our dog just hanging out at their apartment. Seemed ok, then that same night Laura asks us if our dog is ok to be home without any supervision. A red flag instantly went up, and we asked why. She said, "How long can he be unsupervised? I have to run a few errands tomorrow." That is so odd because we booked Laura to dogsit one month in advance but now she has to run errands all of a sudden? We thought Rover provided dogsitting services, not leave your dog unattended services so you can run personal errands. We ended up picking up our dog early the next morning and had to take him through Yellowstone with us. We did not mind since we love our dog, but we seriously did not feel comfortable with Laura "watching" over him - since it did not even say in her description that she would have someone else watch our dog nor that she works from 6am-4pm. We are thankful that our dog was returned to us as he was but that seems to be the bare minimum here considering it is a dog sitting service. Very disappointed with Laura.

DO NOT USE THIS APP !! So many stories lately of people’s dogs going missing or passing away after being left with a sitter. Absolutely terrible app. Needs to be shut down!!!! DO NOT USE ROVER.

i came home to no food in the dogs dish . dog crap all over the hall. fans on , party light s on lanai on. back of house unlocked. Mail box full and no communication from the sitter unless asked for and we had to wait for response. never again.

The one person I’ve had sit so far was good but have tried to book again and too many cancellations. Not reliable. Very sad. Will have to look elsewhere

rover goes to extreme lengths to prevent either the customer or the provider from canceling an appointment. even when both parties are 100% in agreement, there is no mechanism within the app to cancel without one or both parties losing money.