Rover.com | Pet SittingReviews of rover.com

I had a very bad experience with Rover. My cat sitter missed three out of four visits... when I came home they were out of food, water, and litter. Rover's responses to my request for refund were non-sympathetic because they required the cat sitter to contact them for an explanation. Obviously, the cat sitter that missed the visits was not going to reach out to them and they refused to reach out to her. I am 67 years old and this is the absolute worst experience I have ever had with a vendor.

My experience with rover was always very good. However, I had a bad experience recently with one of their sitters and it seems to me that they do not check these sitters backgrounds very well before hiring them. Please be aware because the worst thing is that our dogs can't talk and say how they were really treated. This is very frustrating and sad. Dogs are innocent creatures and deserve better.

Please be careful. My best friend ask me to take care of her dog. I wish I could have said, YES, Instead, she used Rover.com, I wish I could upload the pictures of her dog after she picked him up after her trip. But, they are graphic for a pet owner to see. Vet called and said they could not save his eye. Stated that he may have been shot in the eye with a BB gun. A police report has been filed, Yet, the sitters are still listed as a 5 star sitter. Even after a complaint was reported with Rover.com.

Never going to recommend this company. I did everything right met the person who was going to take care of my dog in their home, watched her interaction with my dog all pretty positive. Until I picked him up 2 days later shattered toenails, cut pad she wasn’t there husband was the one with the dog and he threw my 120 lb Great Dane puppy into a built in pool. No follow up from rover after I reached out to them. Cost ME another 250.00 at the vet to fix his paw and nails! Please remember you really NEVER know what is happening with your dog!!!!

My original sitter texted me two hours after I dropped my dog off saying that she had to leave town for a family emergency and asking if she could drop my dog off at her friend's house. She said her friend was a Rover sitter as well as a trusted friend. She said she'd pay her friend once the money posted to her account. I told her I didn't feel comfortable with that and I wanted it to all be done via the app. We got the sitting transferred over and the new sitter notified me that she had my dog. In the 5 days I was gone, I got two updates despite my request via the app for daily updates, counting the one on the day they picked him up. One of the updates was a result of me reaching out to her. Upon my return, she and her daughter met me outside their home with my dog and his belongings, despite the fact that it was raining so I never saw the state of the place where he had stayed. As I drove off, I noticed a smell and saw that my dog's food bowl was caked with dried feces on both the inside and outside of the bowl. In addition, based on the amount of food that was returned to me, they feed him about half of what he should have gotten. My dog was incredibly stressed out and didn't really calm down until the next day. This has been an absolutely terrible experience and I will never use this service again as a result!

It is my first-time using Rover, and it was a very bad experience. I booked a period of drop in visit for my cats when I am away for vacation. The sitter supposed to come into our apartment twice a day for 10 days. In each 30-minute visit, she needs to clean the litter box and feed my cats. However, she clearly did not clean the litter box properly. So, my cat pee on my sofa. She did not even throw out the trash after cleaning the litter box, which left a bad smell in my apartment. Overall, it was just a mess when I came back from my vacation. After 10 hours flight, I still have to clean the litter box, wash the sofa pillow and clean the floor. Rover's payment mechanism does not protect customer. It asked me to pay the full amount to the sitter before the service even start. It does not make sense to me. It would be better if the payment split into different part, like 50% final payment due after the service. So, the sitter knows that she will not receive the full payment if she did not deliver the service right. Overall, I just had a bad experience caused by an unqualified sitter from a poorly designed App. Unless there is reasonable compensation for my bad experience, I would not recommend this app to my friend, and will not use this App anymore.

My experience wasn’t the greatest.

Everything was perfect with Rover until the app got changed. You used to be able to put different visitations on different days while you were out of town. Now you have to pick the same amount of visitations for every day your gone. Or you would have to make multiple Rover visit requests for each day that you are out of town depending on how many times your dog needs to be let out.