Rover.com | Pet Sitting Reviews | Read Customer Reviews of rover.com

Rover.com | Pet SittingReviews of rover.com

4.635,369 reviews
Pet Services

Rover.com | Pet Sitting

About Rover.com | Pet Sitting

Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: rover.com
Website: rover.com
Category: Pet Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Rover.com | Pet Sitting reviews

Showing 1,912 reviews with 4 stars · Clear filters

Marcie B.
Mar 3, 2026
They care my baby as like my family
They care my baby as like my family, very supportive yaar!!
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Carrie Reneau S.
Mar 3, 2026
Referral Fee False Advertising
Referral Fee False Advertising. I used the direct link from a referred customer & the discount was not applied nor was it anywhere or in anyway able to apply. I tried using a reference code, etc. The pet sitter was GREAT. She was quick to correspond with, very timely, & I WILL use her again so long as she is available. But Rover doesn't follow through with their discounts.
Response from Rover.com | Pet SittingMar 3, 2026
Hi Carrie, we're sorry to hear that this was your experience. While this is not typical of Rover, we take feedback seriously. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. We’d love the chance to make it right and meet your expectations. Our 24/7 Rover Support team is always available at 888-453-7889. -Lexie
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Sherolyn S.
Mar 3, 2026
Finding a caring and trustworthy, sitter.
The website gave me problems and that is why the 4 stars. I appreciated finding a trustworthy kitty sitter that took the time to connect with my cat, Meeuse. She is typically skittish, with everyone, but quickly learned to trust Robert. He did a wonderful job. The Rover website is difficult to navigate as a pet parent. A home button would be helpful. A start date and end date for the care schedule would be logical. Have a user give updating feedback on the next improvement update.
Response from Rover.com | Pet SittingMar 3, 2026
Hi Sherolyn, thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Lexie
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Suzan
Mar 2, 2026
I have found a website is easy to use…
I have found a website is easy to use with the exception of correcting a phone number and canceling an old account.
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Paul P.
Mar 1, 2026
Nicole was great and communicated well
Nicole was great and communicated well. I had a cancellation due to servere snow weather and Rover did not credit me the full amount. I had to call and request my credit which was very disappointing.
Response from Rover.com | Pet SittingMar 2, 2026
Hi Paul, we're glad to hear that your experience with Nicole met your expectations, and we apologize that you needed to contact our support team for further help with your cancellation. We hope everything has been resolved now. In the future, you can also reach Rover support by chat 24/7 through our help center. -Brittney
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Katie
Feb 27, 2026
I love the sitters it’s just the site…
I love the sitters it’s just the site is t always the easiest to navigate.
Response from Rover.com | Pet SittingFeb 27, 2026
Hi Katie, thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Lexie
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Dave B.
Feb 26, 2026
Critical for travelers
We've used this service for years now. We travel frequently, and often for a couple weeks or more at a time. Having easy access to schedule a nearby caretaker for our cats has been absolutely critical. Using Rover, we've established a few long-term relationships with people that know our setup and our pets. The scheduling and payment setup is quite well-done. Some bits are more helpful than others. * I find the need to set an timeframe for drop-ins a bit clunky because I genuinely don't care when they stop by, so I set an arbitrary time and tell the sitter to come over whenever works for them. * The per pet fee can escalate quickly and feels like a carryover from the demands of a multi-dog setup. The added work from 1 cat to 3 cats is effectively zero. The price can be more than double depending on sitter settings, but it's thankfully easy to see sitter fees and find the right match for you and the sitter.
Response from Rover.com | Pet SittingFeb 26, 2026
Hi Dave, thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Lexie
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Kwp
Feb 23, 2026
I love my sitters..
I love my sitters... Great people, good communication, dogs happy. I don't like the Rover app. Everytime I use it l have to bumble around yet again. And chatting with sitters is made difficult because the chat could be online, in a text, but doesn't necessarily show up in both.... I have missed some messages.
Response from Rover.com | Pet SittingFeb 23, 2026
Hi there, thank you for sharing this. We’re so glad to hear you’ve had great experiences with your sitters, and we’re sorry about the app and messaging experience you've had. We’ve shared your feedback with our product team, as we’re always looking for ways to make Rover better than ever. If you’d like help reviewing your notification settings, Rover Support is available 24/7 at (888) 453-7889. -Brittney
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