Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
rover.com
Website
rover.com
Category
Pet Services
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 17% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Absolute sham of an organisation. Staff are incompetent and rude, to set up an account they dont state clearly what the problem is and overall a very bad experience. I will not use this company again EVER
Response from Rover.com | Pet SittingJul 22, 2026
Hi Adam, we're sorry to hear that this was your experience, and we want you to know we take feedback seriously. We’d love the chance to make it right and meet your expectations. Our 24/7 Rover Support team is always available at 888-453-7889. -Lexie
RA
Rachel
Awful app
Terrible app that does not take complaints seriously. Someone broke into my home with a dog sitter without my consent and they have done nothing about it. Taking it further now.
Response from Rover.com | Pet SittingJul 22, 2026
Hi Rachel, we are very sorry to hear that this has been your experience. While this is not the typical Rover experience, we take feedback seriously. Our Trust & Safety Team continues to be available to support you 24/7 at 888-727-1140. Please don't hesitate to reach out to us if we can provide you with any further assistance. -Lexie
JE
Jeanette
One of my pets needed medical care for…
One of my pets needed medical care for an incident not related to the sitter.
She did however not full waterbowls Nd allowed litter boxes to get so bad there was poop on the floor
What upsets me is rover can see our conversations back and forth where I never blame her for the medical incident. I didn't ask her for a refund. Her review of me indicates I am blaming her for the incident and coming after her. Rover will do nothing to assist me.
Response from Rover.com | Pet SittingJul 22, 2026
Hi Jeanette, thank you for your feedback on our review process. We're sorry to hear that this has been your experience. Ultimately, the heart behind our reviews is to give sitters and owners the ability to share their subjective experience. We hope you can understand and respect our policies. Please feel free to reach out to our Rover Support Team at 888-453-7889 if you would like further clarification. -Lexie
AN
Anonyme
Clef perdu par la Pet Sitter - Aucun service client - A FUIR
Je n'ai jamais pu récupérer les clefs de mon domicile par la Pet-Sitter. Je demande des comptes à ROVER et je suis sans cesse en relation via des robots avec des réponses automatiques. Aucune personne réelle avec qui échager pour avoir des solutions concrétes à m'apporter. C'est une expérience désastreuse ! Je regrette amèrement mon choix.
Response from Rover.com | Pet SittingJul 21, 2026
Bonjour, nous sommes désolés d'apprendre que vous avez vécu cette expérience. Bien que cela ne reflète pas les standards habituels de Rover, nous prenons les retours très au sérieux. Notre objectif est de garantir à chaque utilisateur une expérience positive et la possibilité de réserver des services de garde d'animaux de confiance ; nous regrettons que cela n'ait pas été le cas pour vous. Nous aimerions avoir l'occasion de rectifier la situation et de répondre à vos attentes. Notre équipe Confiance et Sécurité est disponible 24 h/24 et 7 j/7 au +33 805 11 87 47. N'hésitez pas à nous contacter. – Lexie
AL
Alex
First and last time using Rover
There should be stricter protocol in place for a sitter damaging property.
Response from Rover.com | Pet SittingJul 21, 2026
Hi Alex, thank you for sharing this feedback. If a sitter caused damage to your home, the Rover Guarantee may be able to help. Please give our dedicated Trust and Safety team a call at (888) 727-1140 so that we can gather more information and open a claim for you. -Brittney
ME
Maria Eugenia Campanini M.
Bad experience!
Bad experience!
Response from Rover.com | Pet SittingJul 21, 2026
Hi Maria, thank you for sharing your feedback. We're incredibly sorry to hear that you didn't have a positive experience using Rover. Our support team can be reached 24/7 at (888) 453 - 7889 if you need any support. -Brittney
KA
Kay
I will never use Rover again.
I will never use Rover again.
My dog was healthy when I dropped him off for a three-day stay. When I picked him up, I immediately noticed he wasn’t acting like himself, and he smelled so strongly that I gave him a bath as soon as we got home. During the bath, I found blood on his face. After contacting the sitter, I was told there had been an incident involving broken glass and blood in the home that had never been disclosed during the stay or at pickup.
Within hours of coming home, my dog developed vomiting, diarrhea, lethargy, and later bloody stool. The next day, he required emergency veterinary treatment, resulting in $1,819.56 in veterinary bills.
I submitted a Rover Guarantee claim with my emergency veterinary records, invoices, photos, and a detailed timeline. Rover denied the claim because the illness was considered an “undetermined cause” gastrointestinal condition under its Guarantee terms, even though the symptoms began immediately after the boarding stay.
My biggest disappointment is that the Rover Guarantee did not provide the protection I believed it would when my dog became seriously ill after a booking. If gastrointestinal illnesses, which can be among the most common reasons pets need emergency care after boarding, are excluded when the exact cause cannot be determined, I think many pet owners may have very different expectations of what the Guarantee actually covers.
Rover refunded the cost of the stay, which I appreciate, but I was still left with over $1,800 in emergency veterinary expenses. Based on my experience, I will not use Rover again.
Response from Rover.com | Pet SittingJul 21, 2026
Hi Kay, thanks for reaching out to share this feedback. We're incredibly sorry that this was your experience and sincerely hope your dog is feeling better now. Regarding your claim, we do have an appeal process if you feel our claims team came to the wrong conclusion. Your vet can submit a letter outlining clarifying details, and a member of our leadership team will review it. If you need any help with this process, you can reach our Trust and Safety team 24/7 at (888) 727-1140. -Brittney
MG
Melanie G.
A company that really is invisible
A company that really is invisible
I paid money to join because I love animals but I never had any bookings.it seems you have to get your own clients and then direct them to the app, which I find ridiculous.l can open my own company and do that.useless and definitely over rated
I wouldn't recommend them at all .
Response from Rover.com | Pet SittingJul 20, 2026
Hi Melanie, we appreciate your feedback and are sorry to hear you haven't received any booking requests yet. While it does help to share your Rover Profile link with your community, regularly updating your availability, having a clear, concise, and details profile, and clear, high-quality pictures also helps you get profile views. Feel free to contact us anything at rover.com/help or visit the Rover Help Center for more tips to getting visibility.
-JC
