Rover.com | Pet SittingReviews of rover.com

Awful, the worst experience. My family and I scheduled a sitter for our home and pets. The agreement was overnight stays and several daily walks. While walks were done a few times, no overnight stays happened. Our plants that were part of the deal to be watered were dead. When i returned, dog sitter was nowhere to be found and my dogs weren’t even kenneled. River said sorry and refunded 1 day. When i continued to dispute, they sent a letter of the fine print basically saying they aren’t responsible for anything other than making the connection. So therefore weren’t responsible for the dog sitter not holding up her end of the agreement. Terrible customer service. I paid quite a bit of money for 2 dogs to be walked maybe a total of 4 times throughout 4 days.

I cannot recommend this app/website. I thought it looked so promising, but after reaching out to 12 people to sit my Golden retriever for a week- I got 0 replies. I thought maybe there was something strange about my post so compared it to others. Nothing noticeable to me. So while the user interface is good and all that- ultimately I couldn’t get a sitter so wasn’t very effective.

Intrusive. Way too many marketing emails. Not a clear interface with app. Messaging/inbox is confusing. The fact that ROVER monitors every text message between Sitters & owners, even outside of Rover relationship, is ridiculous. Plus, Rovers cut of profits is steep, esp with user fee. Not impressed.

The negligence of the rover sitter killed my dog. The sitter left her door open on a busy road while my dog was off leash. He ran out her door and was hit by a car. My dog was a husky. They are notorious for running. Anyone who has owned dogs knows not to leave them unsecure near a busy road especially, not a husky. She obviously didn't have enough experience with dogs to be watching them. Do not use the sitters on this platform (Beza in the Boston area was responsible for my dogs death). They are not vetted appropriately, and you have no idea who will be watching your dog. We fell for the advertising, and it cost our dog his life. *Rover has responded to this review with an offer of support. For transparency's sake, I would like to share that the support that you get is the cost of medical bills, and if you can prove that your dog was a purebred the cost of a replacement animal. What an insult. You also cannot hold Rover liable, because the sitters are technically independent contractors despite the fact that Rover claims to appropriately vet these people. Since pets are considered property the most that you will get in small claims court against the individual sitter is compensation for "the value" of your pet. Again, you use this service at the risk of your pets life.

Horrible customer service … no action taken on violations by your per sitters. The safety and security of our pets mean nothing to you

We hired a Rover dog sitter when we had to be gone for a week to my son's wedding in Alaska. We live in northern New York. He came over to meet our dogs beforehand, a good thing. But it seemed to go downhill from there. We hired him to stay here 24/7 and paid the price for that, not cheap. We have security cameras in and outside the house. What we discovered is that he never interacted with the dogs and one of our dogs absolutely refused to be near him (smarter than we were). At one point he was gone for over 12 hours, so left them alone for that entire period. He was confronted about leaving the dogs that long and justified that his behavior was okay. Will never use Rover. Also one of the dogs had about an inch of feces on her butt that happens sometimes. He had vet info but didn't deal with it.

Rover sitters are independent contractors, not employees. It is up to you to interview the sitter and come to your own conclusion about leaving your beloved pets with that person. One Rover sitter lied to us. She planned to crate our dogs when she told us they would not be crated. We know this because she changed her boarding requirements on her Rover profile to "crate trained only" after we booked with her. When we asked her about the change on her profile, she claimed "crate trained only" meant she would crate our dogs only on our request (which of course made no sense.) Luckily we found out before the stay, cancelled, and just let her keep the deposit. When this was brought to Rover's attention, Rover repeatedly told me there is nothing it can do, because these sitters are independent contractors. That is the business model. Rover makes the introduction, and the rest is on you. Rover had a record of all communications between the sitter and us, so it's very clear that the sitter had lied. Yet Rover didn't return the deposit and to my knowledge, kept the sitter on its platform. For us, we just lost a little bit of money. We know it could have been much worse though, had we not found out about the sitter before the stay. Our dogs, which had never seen a crate, would have been traumatized at being crated for the first time in a new home. I chose Rover because I wanted a warm home for my dogs while I'm away. I hated leaving my dogs at a dog hotel, but I'm coming to the conclusion that a dog hotel may be preferable because there is some minimum standard of care at a dog hotel.

I'd booked a boarding for my dog a few months through dog sister name Alma A. from Rover.com. I had a conversation with her before one day that the dog will be dropped off about 5pm at her house right before I'm heading out for my 8 days vacation. She has text that she didn't feel well and would like to cancel the service 5 minutes before I dropped off the dog.... OMG!!! This is a tragic for the last minutes notification. A few minutes later, I received her text from her with a note from Rover.com your services has been cancelled by Alma A. With last minutes noticed. We had a difficult time to find a replacement dog sitter right away. Luckily, my brother in law has knew this lady willing to watch the dog for us. This is just for someone who's booking the service through Rover.com for your dog before your vacation. Please read the policy carefully. Make sure you choose the best dog sister and stay out the dog sister name: ALMA A. at Rover.com. She has good comments and a lot of stars, but also had a very negative comments some clients after the boarding. Regards, Denise