Rover.com | Pet SittingReviews of rover.com

We did not have a positive experience. The sitter information on the website was not accurate or not updated in a timely manner. This website does not work well on short notice bookings as people try to change their prices and their availability is not as advertised. They also do not return requests in a timely fashion. Our sitter did not do what she advertised and at the last minute raised prices (even though they showed available and within our city) and was not available for what we (or Rover) considered a definition of house sitting our dog. We asked for nothing more to be done around our house other than spend time there with our dog. The night before the engagement, she raised her price and then ended up spending very little time with our dog. Again, not a positive experience and I would not recommend the sitter or Rover.

One day cancelation policy is a disaster.

We recently relocated to CA from a mother state and I am looking for dog sitters to help with my dog. I recently made an appointment at one of the dog sitter’s house through Rover, for few hours; first time as meet and greet. with in an hour of dropoff my dog house-broke from sitters house and ran away through backyard and side doors. (harness and leash removed by sitter; just collar with ID tags) Luckily my dog was registered with 24PetWatch when she was a puppy and some one found my dog wandering in the streets, got hold of her, and checked collar ID tags, and called 24PetWatch and reported lost and found dog. It was 24PetWatch who called to inform me about my lost dog while i was out doing my errands thinking that my dog was safe at dog sitters house! through 24 Pet Watch i got contact number of the gentlemen who rescued my dog! After few hours I was able to get my dog back! During this whole time, I was wondering how this could have happened. I left my dog at a sitters place and here I am talking to 24PetWatch about my lost dog. When i came to know that my fog was lost, I tried to call dog sitter and my calls went to voice mail. The whole situation was frustrating because when my dog escaped their house, they never called me to inform me right away; not by phone call or by text message. Instead they were looking for my dog. The only way I could communicate with this sitter is through Rover text messaging. When I dropped my dog I had a bad feeling about dog sitters place because their side walk has poop everywhere along with junk piled on sidewalk. I don’t know what spooked my dog that made her escape from backyard and through two of their side doors! Luckily I was able to find my dog, thanks to the gentlemen who found her and to 24PetWatch registration. Had I not registered my dog with24PetWatch I have no idea what would have happened next. Dog sitter was very apologetic and refunded my fees. They said they will look into their phone system. Overall, my experience with Rover was disappointing. I will not use this service again! For people who are reading this review, and for first timers, my advise is check out the dog sitters house, and their back yards! Pictures are deceiving. In the name of covid, many people are not allowing visits to their houses. some of them claim they have fenced-in backyards, that are not cared for! and others just wanted to drop dogs at front door even if it is first time, leaving to imagination as to how they care for dogs inside their house.

The sitter I hired gave the security access codes to 4 unknown people who accessed my building and my apartment. I provided images from the security system along with time/date stamp. Further, she did not take care of my pets as she was paid (overnight stays) and neglected my pets. I was happy to get a refund from rover, but the company would not force the sitter to provide a refund and they still allow her to work on the platform. They did not address my security issues and I am still at risk. This company has to do more. At a minimum they need to provide the full identity of the sitters so that customers can go to law enforcement. This was an outrageous situation. I hope I remain safe, but I am far from certain about this and rover will not help. I hope this review makes it clear that rover is not helping when 4 unauthorized people were given access to my apartment by the sitter they allow to be on their site. I have asked for their help to find out the identities of these people. They have photos and the sitter admitted she gave them access (for various unbelievable reasons). I have asked for their help because I do not feel safe since I did not give permission for them to have access. Rover will not help.

They dog sitter cut off half of my dog’s tail!! She watched him for three hours asked her what happened she said she had no clue he was nervous and biting his tail. He never does that. I checked in with her while she was dog sitting and she said everything was just fine. Rover has zero customer service! Emails do not get responded to, they have no direct phone number! How do I make sure the woman does not dog sit any other dogs?

Rover claims to have 24/7 support but gooood luck. I was boarding a dog who peed in my house a total of 4 times the first day. Contacting roger support was a nightmare, they don’t have a phone number to call you have to email them and then they get back to you. After speaking with them I was told they would help me re-home the dog..... I didn’t hear from them for TWO WHOLE DAYS.

We had a sitter not show up and our dogs ended up being home alone for 18 hours. One of them was supposed to receive medication. Rover did not do anything to remedy the situation. They just told me to write a negative review. I wrote the negative review but this sitter still somehow has 5 stars so Rover is seemingly not doing anything to prevent this from happening again.

Rover is a r rip off. Beware