Rover.com | Pet SittingReviews of rover.com

Stay away from this company! I have a one year old Golden Retrevior named Bear, and we signed up for the dog walking service in May 2021. Our dog walker was named Danielle and she provided great service all the way up to this week, when for out of the blue I get this email from Rover. Com saying my services have been cancelled due to non payment for the days of August 16,18,20,23 and 25, 2021. Below is the message I received.... "We’re writing to let you know that your Rover account has been closed due to a violation of our Terms of Service related to unpaid services. Specifically, the service with Danielle for August 16, 18, & 20 (3 days), and 23 & 25 (2 days). Your recurring booking has been cancelled. While your account is closed at this time, if you would like to continue to use Rover, please respond directly to this message so we can discuss completing payment for services provided. Your account must be paid in full to regain access to your account." All the best, -- Rosemarie D. Rover Support This had been paid and sent Rosemarie the screen shot of this payment. She does reply back stating thanks and saw it had been paid. She then wants screen shots for all my payments since May 2021, even though their own payment history website under my account shows those payments were paid by my credit card. All my dog walking services were cancelled that day. Thankfully I was in town and was able to walk Bear and not out of town on business. They just left me high and dry with no dog walks for Bear even though everyone must pay a week in advance. Of course since I paid a week in advance I'm out the money they charged. I contacted the customer service department several times, but no one responds and they seem to not want the business. I did check on the internet after this happened and saw many negative reviews out there, so now after reading all of those, I will not be going back to this service for the safety of Bear.

Loses people’s pets & isn’t very empathetic about it

I left for a short weekend away and came home to my dogs being left without water, none of the cat boxes cleaned, the house smelling of animal pee and my rugs soiled. The person did not follow the feeding instructions either. It was like they were not here at all. AWFUL! My animals could have died without water.

Our dog died under their care. A quick google search will tell you that most of their sitters are untrained and not capable of handling any sort of emergency. Our boy was young and healthy when we dropped him. He's now dead and Rover has given no answers. They even charged us for the days after his body was removed from the home. Do your research. If it can happen to us, it can happen to you.

Rover promises to help customers find replacement dogsitters. I used Rover specifically because it felt like there was some added protection in case anything went wrong. Two hours before my flight the dog sitter randomly canceled. I immediately contacted Rover and didn't get a response for three hours. I had to find a replacement in the meantime or I would have missed my flight. The new sitter was $400 more than the previous sitter. Rover was useless in helping me to find a new one and then refused to reconcile the price difference. This was such an expensive headache I won't be using Rover any more.

Only used the service one time. I scheduled a groomer to come to the house. They groomer was slow to communicate but I scheduled a week out so not too worried. Couple days in advance the groomer reached out confirming appointment and asked if she could call me later that day to discuss how the grooming would go day of. I said of course. That’s the last I heard of her. Day of I reached and asked if we were still on. No response. I was able to cancel and get a refund, thankfully.

We left our 7 month old had with rover in 2019. We had to go away because of an emergency, and couldn't take her on an airplane, the local kennels were fully booked so we used Rover. Apparently the sitter couldn't manage her and she was put with another sitter. I have no idea what they done to our dog, but she hasn't recovered even now she has just turned 2 😟 I will never use this 'service' again 🤬

We had a bad experience with our Rover Sitter...I would not recommend this service.