Rover.com | Pet SittingReviews of rover.com

This is my first experience with Rover and I am not satisfied. The sitter located in Chicago, IL has lost two family members, Remy and Lexi who were left in his care. I received a text message from the sitter informing me that the dogs were missing. He left them off leash, which I clearly stated prior to releasing them to his care that they should not be off leash at any time. In addition to being off leash, they were left unattended in a courtyard rear area without an appropriate closed off area. This experience has been traumatic for our family. In addition to the loss of Remy and Lexi, their food was not appropriately administered and my dogs personal items were not appropriately returned. I have contacted Rover by phone and text messaging. The company printed 100 flyers which are not accurate. It states "dog" not "dogs" it is not clear that two dogs are missing. In addition, the area where Remy and Lexi were last seen is predominately Spanish speaking community. When I ask about assistance with printing accurate flyers and Spanish language flyers I was informed I had the PDF and I would have to print them myself. Calls to Rover resulted in scripted responses of their monitoring a national database and regular reminders that individuals are independent contractors. They stated the vetting process is online and they don't visually inspect each sitter's premises. I was met with "we're so sorry this has happened". To date, I have not received regular updates from Rover or the sitter. My two dogs, our beloved family members are still missing. The negligence of the sitter a contracted provider for Rover and the minimum support from Rover is unsatisfactory. I need help finding my dogs which Rover or the contracted sitter is not providing. Finally, both my dogs are missing and Rover has stated they will only refund the amount for the "unused days".

A complete stranger created an account using my email. There is no email verification on this website. I was able to view this womans name, phone number, address and payment information because they don't feel the need to follow basic data validation. I emailed them and informed them of this and asked for them to actually address this clearly huge data breach, they simply deleted my account and never replied. I will be filing a complaint with the ICO in the UK as they clearly can't follow the legal requirement for data protection.

Dog sitter cancelled on us with 1 weeks notice in peak holiday season. Nearly had to cancel or holiday and it cost me 3 days solid to try and find another sitter. Would never use rover again.

Had a horrible experience with a sitter. She had multiple people in my home including children while we were away. She ate our food left dishes everywhere and empty food wrappers in cabinets and refrigerator. My home spells like pee now!!! I told her my one puppy wasn’t completely house trained. When she left she spit in my foyer due to i didn’t tip her like she wished. The day after we got home I had to rush my puppy to the ER vet and they said she ingested marijuana Of which my husband and I do not consume at all!!!! I contacted Rover they investigated looked at my ring video footage of people coming and going. I sent them the vet bill but we received no compensation at all. We were told what happened with the sitter due to privacy policy. So we aren’t sure what the outcome of the sitter was. Rover needs better policy when hiring the people who they allow to work under Rover as well as there Rover guarantee as far as claims for vet bills when a dog is harmed due to the sitter!!!

The sitter didn't follow instructions, resulting in damage to my home and then bailed last minute leaving me to scramble for someone else while I was away. I called customer service and nothing came of it. waste of money, no way to tell what type of person you're dealing with and letting into your home.

They will double charge you. They will say you clicked repeat weakly. They will take your money and if your not watching they will act like nothing happened.

Taighlor H returned my tiny puppy with wounds all over his head, back, behind and genitals. I’m trying to get a refund. She had two good reviews, I’m assuming from family. Don’t trust these people. Trying to sue.

My cat sitter was fine (although next time I will go with a cat person rather than a dog person).Rover was too inflexible--no way to talk to sitter about dates, frequency, etc until after I paid.