Rover.com | Pet SittingReviews of rover.com

Hi Aaron, I have made a complaint with the rover platform for multiple issues I have had with taking care of a dog. Your team has treated me unfairly and given me constracting info, unavailable via the 24/7 support (came back to me 2 days after) then claimed that you don't have 24/7 support in the UK, then said it was another mistake. a dog broke a nail and your team asked me to WALK to the vet, I told them to put it in writing to confirm and they refused. I asked your team to give me clear instructions on what to do and they said that ultimately it's the owner's decision (which told me to keep the dog home and let him rest - I did and you deactivated my account cause I didn't follow your T&C? but I asked you if I have to take him and you said that is up to to owner. I have been good to you all this time cause you made money and the moment I need support cause a dog is sick, you close my account cause you have failed many times and I have complained? and you also don't unknowledge or answer me? I made a subject data request to show you that you have failed and you just close my account cause I complaint? Can you please review this as I have already asked in few forums and people are stunned. thanks Teresa

This is the first and last time I'll use rover. *MULTIPLE SITTER CANCELLATIONS". Not just one. They say to reach out 24/7. I reached out multiple time and received no help. I booked a sitter for my dog and cat 3 weeks prior to leave on my vacation. The sitter canceled 3 days before. I reached out to customer service to help me find someone. The first representative was somewhat helpful. She reached out to some more sitters for me, but none of them responded. I called customer service again, because I was freaking out. I was leaving in 2 days. The second representative basically told me "sucks for you. Can't help". I would never recommend this app / service to any pet owner. I went back to Wag. At least their customer service is decent.

The new service, Groomers, is a complete fail. Two bookings with zero response from the groomers. I would have expected at very least a message saying they aren't available or simply didn't have the time. Zero response.

I have had 2 terrible experiences with Rover, 1st one was a sitter who said my 3 month old puppy did $800 dollars worth of damage to a door jam during a Thunderstorm in Fl while being left alone for 4 hours, which i paid for upon picking up my puppy, then was told there were 2 doors damaged, I said yeah? No more money lady.. then she stalked and harassed me for weeks, finally I had to call the police. Second time I hired a sitter to watch my puppy in another state, my son plays college football and I just needed someone for the game, 2 days before I checked in with her and was told she had to work all day and my puppy would be left alone for 6 hours with her 2 huskies.. I said nope! Not happening and canceled my booking, ROVER kept my money even when I explained the situation. Very sketchy company! Protect yourself! They will not!

i found a great pet/house sitter on Rover. However, you absolutely positively are totally obnoxious with your emails and texts and movies, etc. When I need help I will get on line and contact Rover.com. however, when i dont' - i have so many more important things to do that delete you from my email/texts. a monthly reminder that you exist would be fine. but you all wear folks out. sorry ... not for me ...

My little dog was attacked by a pitbull who was being walked by a rover dogwalker. My little dog almost died. I took my dog to the vets and accumulated thousands of dollars in vet bills. We took rover to the magistrate and they never showed up. I won my case and it's been a year and a 1/2 and I still don't have the settlement money. As far as I'm concerned they are a terrible company who hide behind their big name and don't care about their employees (who are supposedly covered by insurance) or about the animals they claim to protect. I'd think twice before working for a company like this or allowing them to care for my dog.

While Rover followed protocol when I reached out to express my concerns regarding my first house/pet sitting, no true resolution was provided. I believe there is a a variety of sitters and services, but personally, I would not recommend Rover.

Worst service I've ever had. Person was not available for pick up at agreed time. Provided only 2 pictures of my dog for an entire week of stay and dropped him off before the agreed time to my neighbors, which was never agreed. AWFUL NEVER AGAIN