Rover.com | Pet SittingReviews of rover.com

Sitters can cancel on you at the last minute with No Penalty and Rover will not do anything to compensate the customers or help them find a new sitter; but if you cancel on a sitter you will be charged half Total Costs. I recently had a sitter tell me she was on her way to pick up my dogs before my flight I had paid for round trip pick up and sitting in her home. She called to tell she was on her way for 8am pickup. My flight was at 10am. My dogs and I are waiting and waiting and waiting, we're calling and calling and texting her asking if everything is okay - no response. Now it's 8:37 a.m. She finally responds and tells me Her car broke down so she canceled through the Rover app and they were supposed to let me know. I offered to get her an UberPets and she hangs up on me. Rover never called to tell me she canceled nor did they help me find another sitter. This was a total nightmare they only gave me $20 compensation. This has also happened before when I was out of the country. I prepared for a sitter to watch my dog and a friend was going to drop them off. The sitter called to tell me that his friend's mom was sick and he was going to be watching his friends mom's dog instead. Although that was Noble of him I was left with no sitter and out of the country again Rover did not help me find another sitter and I was not compensated. Although I have had some good Rover sitters this is my number one complaint with the company. Ultimately they don't seem to care about their customers. The good sitters care about their customers Rover as a company does not seem to care based on my experiences.

What they've published about reviews is this: "We do not censor, edit or delete reviews." but what follows if you look closely is this..."However, we do reserve the right to remove reviews or responses, or portions thereof, that violate this policy or the Rover. That IS A MIXED MESSAGE. One of their sitters was great with my dog, but she called me an ignorant shaming term. And obviously you won't let me post the word SHE USED.

I had very good sitter through at first but because they weren’t available I used a young lady and she just about staved my little chi and she got a hot stop from a tick that she couldn’t have gotten from not actually being walked regularly. There is more but the point is I found that it isn’t a consistently safe way to find a pet sitter and I do not want to gamble with the life of my best friend.

I had a pet sitter who was booked for a long house sit but was unable to follow through due to an injury. She was suddenly on crutches 3 days before our trip. I contacted Rover support as soon as I learned of this. Their answer - you can cancel and we will refund you. Whe I explained I did not want to cancel until I’d found a replacement, they offer to share recommended 6 sitters available and in my area. I contacted two of these sitters. One of their recommended sitters with 5 stars turned out to be a Fraudulent account! First red flag - I agreed to a meet and greet and the person told me they were unable to see my address for the meet and greet. Second red flag - immediately after I agreed to the meet and greet they sent me a DIFFERENT profile. They said they had to create two and had some bogus story. But the names were different on the two profiles and do were the photos. When I reported the issue Rover support said, just use the report feature and we will investigate it. Just don’t message them again and it will automatically archive. When I asked why they recommended a fraudulent account to me: because the account has five stars. 🤦🏻‍♀️

1) Rover gives no access to management for it's sitters. When asking to speak to a manager at phone support, I was hung up on. 2) Their chat system kicks you off, and apparently dumps your case, after 15-20min for "not responding", EVEN IF IT IS THE SUPPORT PERSON YOU'RE WAITING ON. 3) I have been trying to fix a billing issue for a client for over a month but keep getting dumped by the chat system. The call center is oversees and between the connection and the accents, I cannot complete a conversation with them. 4) I have tried to locate a person to talk to about these issues and they do not seem to publish any options for such communications. 5) I have been with them since they were they were Dog Vacay and am dumbfounded by how little they seem to care about taking care of my issue. 6) I started working on this issue on 7/3/24 and have yet to have anyone from management contact me about all of the failed text conversations I've tried to have with support. 7) Their agents disconnect you if you have anything bad to say about the level of support you've received (as opposed to escalating it to the next level). I've been basically hung up on 3 times while trying to communicate my issues and frustration.

This weekend a sitter cancelled when I came to drop the dog off. We had already met so there should have been no issues. I'm not able to leave a review of the sitter as Rover doesn't seem to allow that for cancelled bookings so there is no way of altering others. This ruined my weekend plans, cost my a lot of money due to needing to cancel activities/hotels etc. Rover offered a $50 credit as compensation but this is hugely insufficient. I'm still waiting for the return of my money. The 2 stars is simply due to the wonderful sitter who was able to take my dog for one of the weekend days very last minute. I've found some good sitters but it's hugely variable - many have simply ignored the instructions I give them (including letting my dog off-lead because they think they know better). I normally only use Rover when flying so this could have been disasterous & cost me a huge amount of money. I would understand such cancellations if you had not met the sitter and their dog previously but I try to never do that.

Unfortunately, I left my dog with a careless sitter who left dark chocolate in reach of my dog and needed to go to the emergency vet. She left before the bill needed paying and didn't offer to contribute ANYTHING towards the massive bill. Turns out that the Rover guarantee is pretty useless if you have your own insurance. Luckily, (after fighting for it) I did manage to claim the costs back but they were very reluctant. I do appreciate that they have paid the full cost after the claim didn't meet the terms and conditions. I have reported the sitter twice, as I do not believe she should be looking after other people's pets having made such a careless mistake that could have been easily avoided, but it appears she is still advertising her services on Rover.com! Even though it was me who reported her, Rover have said they cannot let me know the outcome of the investigation but as she is still on the site I presume nothing has been done. I didn't even get the money back for the stay and my dog didn't end up staying with her! So PLEASE be aware when leaving your pet with anyone on Rover that they are usually not insured, are not professional sitters and do not usually have licenses. Clearly this one (Ioana C in Birmingham) was not competent either!

I had a few cancellations from sitters so not always the most reliable booking of a sitter. It is good to have a back up plan. I had a good sitter experince as well as an unpleasant experience with a sitter and Rover’s response was not helpful.