Rover.com | Pet SittingReviews of rover.com

Rover will not refund me for a stay that was ended early due to the sitter's neglect of my animals--they won't refund for the cancelled 4th night or for the 2nd night when my pets were left alone for 18 hours. The Rover guarantees are completely fraudulent. I also suffered property damage and vet bills due to the sitter's lack of care for my pets and my belongings (which were damaged initially because of the 18 hour neglect period). Sitter also lied to me about when she took them out at night. Smart lock records clearly show the door locked at 8:30pm and was not opened until late the next morning, and she claimed she was there at 10pm. Update in response to Rover: I have already reached out to the Trust & Safety teams, as well as Customer Service, and engaged with them multiple times. I have been told that even though Rover is the platform used, takes a cut of each stay, and markets "guarantees," the problem is ultimately between myself and the sitter to work out. The sitter did not respond to my request for a refund. Rover will not help me on any of this. You are right that it is alarming, and what I wrote above is really the "light" version. The Rover guarantee was also exposed as useless (which was not the case ~6 years ago when I last needed it) when the sitter told me at 10am one morning that she couldn't make it. Despite my calling the emergency line right then, Rover did not even try to get a walker or sitter over there to relieve my pets. It sent out 3-4 requests AFTER the sitter finally made it over, then told me the only option was someone who couldn't be there until 8:30pm. In the meantime, I found a better option than that myself on Rover, which makes clear that the support team really did not try very hard. Again, this has gone greatly downhill since the last time I needed help and the Guarantee during a stay. I regret ever recommending Rover to anyone and will continue pursuing this on all fronts. My damages are in the hundreds, and Rover won't refund me anything at all--even though that still wouldn't cover the property damage or vet bill. And Rover won't cover vet costs, even if clearly caused by the Rover stay, until I've spent $250. I'm completely disgusted by the handling of this.

I've not even got as far as making a booking. I'm on my 10th attempt. I've followed all the prompts and info and yet no luck. It seems that all the info the pet carers have about themselves and the slots on the calendar there available are just a waist of time. Contradictory answers that don't make sense, and they keep changing the goal post half way through arranging something?? I give up trying and won't be trying to use this service again, it's very unreliable and misleading and the more people I talk to the more I think I'd rather not trust them with my pet. Don't waste your time like they've wasted mine.

Absolutely terrible, one dog was absolutely abused while in their care and has never been the same since.

I’ve used Rover for years without incident. Not so this time! Jasmine was supposed to house sit for me and feed the dogs at 7AM and 6Pm. She was totally irresponsible. Brought someone into my home I did not know. She made a racial comment about me AND she left at midnight the last night and didn’t show up again until after 11AM. I had already had a friend go by at 10Am to feed my pups since they didn’t get fed by 7AM. Would not ever use her again and most likely won’t go through Rover. Didn’t vet her very well and dropped the ball on making it right with me!

I have been watching pets on Rover for a couple of years now. Just recently, I watched someone's cat. At the same time, the owners went on vacation - I even tried to save them some money by allowing them to book me as an "overnight stay" rather than the rate for drop-ins because I am passionate about helping people save money and find good help. I am always incredibly responsible, over-communicative, and I have always gone above and beyond (including climbing underneath beds, couches, chairs, etc. to take pictures and ensure someone's pet is safe even if they are shy or don't want to be bothered. With this last booking, I watched this person's cat for a couple of days. Their cat was timid and rarely came out - but I still tried to get photos of her to send to the owners, so they knew she was safe. I went with my partner several times during this stay, and the owners were aware of this and agreed it was OK for her to come along. So she saw me physically taking care of her by cleaning her litter box, feeding her, and trying to give her space so she would come out. After the booking ended, this owner began harassing me, saying that I didn't feed her or clean her litter box. On the day I was supposed to complete the booking, I was booked to leave at noon - and the owner did not get home until after midnight. The owner blackmailed me, telling me that if they don't get refunded for their booking (despite their cat having eaten their food and used the bathroom since leaving at 12), that she would leave bad reviews about me online. I called Rover and explained the situation and was told by three different people that I'd be protected, that clearly this hasn't happened to me before, and that if she tries to leave a negative review, that it would be deleted because it's based on the premise of blackmailing. They even blocked this woman from messaging me through the app because she was very aggressive. I felt so upset by this situation that I even refunded the woman half of the booking money in an attempt to get her to stop harassing me and leaving me alone. The next day, sure enough, she left a negative review with false claims. I immediately called Rover, asking them to take the review down as I'd been promised, and was rudely told by an employee (Chyanna) that there was "misinformation" and that the review may not be taken down. Suddenly, everything we'd been told regarding his protection with this company was "misinformation" and didn't hold anymore. Considering the fact that I was physically with my partner at this person's home, she watched me take care of her (as she agreed was fine for us to do), I am absolutely baffled at how quickly Rover turned against one of their most loyal pet sitters because the review "may not violate our review policies". I was in an absolute panic attack over this situation because I care so deeply for the pets I watch and couldn't understand why somebody would say these things about me when there was a 12-hour difference from the time their cat was fed and litter box cleaned to the time the owner got home. Needless to say, I will NEVER be using Rover again as this company clearly cares more about retaining one unethical owner than keeping a pet sitter, who has over 75 five-star reviews, for life.

My partner has been watching pets on Rover for a couple of years now. Just recently, he watched someone's cat while the owners went on vacation - he even tried to save them some money by allowing them to book him as an "overnight stay" rather than the rate for drop ins because he's passionate about helping people save money and find good help. My partner is incredibly responsible, over-communicative and has always gone above and beyond (including climbing underneath beds, couches, chairs, etc. to take pictures and ensure someone's pet is safe even if they are shy or don't want to be bothered. With this last booking, my partner watched this person's cat for a couple of days. Their cat was very shy and rarely came out - but he still tried to get photos of her to send to the owners so they knew she was safe. I went with my partner several times during his stay, and the owners were aware of this and agreed it was fine for me to come along. So I saw him physically taking care of her by cleaning her litter box, feeding her and trying to give her space so she would come out. After the booking ended, this owner began harassing my partner saying that he didn't feed her or clean her litter box. On the day my partner was supposed to end the booking, he was booked to leave at noon - and the owner did not get home until midnight. The owner blackmailed my partner telling him that if they don't get refunded for their booking (despite their cat having eaten their food and used the bathroom since leaving at 12), that she would leave bad reviews about him online. My partner called Rover and explained the situation, and was told by 3 different people that he'd be protected, that clearly this hasn't happened to him before and that if she tries to leave a negative review, that it would be deleted because it's based on the premise of blackmailing. They even blocked this woman from messaging my partner through the app because she was being very aggressive. My partner felt so upset by this situation that he even refunded the woman half of the booking money in an attempt to get her to stop harassing him and leave him alone. The next day, sure enough, she left a negative review with false claims. My partner immediately called Rover asking them to take the review down as he'd been promised, and was rudely told by an employee that there was "misinformation" and that the review may not be taken down. Suddenly, everything we'd been told regarding his protection with this company was "misinformation" and didn't hold anymore. Considering the fact that I was physically with my partner at this person's home, watching him take care of her (as she agreed was fine for us to do), I am absolutely baffled at how quickly Rover turned against one of their most loyal pet sitters because the review "may not violate our review policies". My partner was in an absolute panic attack over this situation because he cares so deeply for the pets he watches and couldn't understand why somebody would say these things about him when there was a 12 hour difference from the time their cat was fed and litter box cleaned to the time the owner got home. Needless to say, we will NEVER be using Rover again as this company clearly cares more about retaining one unethical owner than keeping a pet sitter, who has over 75 five-star reviews, for life. As you can see per their response below, blackmailing does not violate Rover's standards.

My dog was attacked during his 3 day stay. I wasn't informed at all or told at pickup. The wound was so infected it smelled like a dead animal riding on my dogs back. Once I got my dog home, I shaved the hair thinking it was a Hotspot only to find huge teeth mark/gash wounds that needed stitches. I will never use Rover again. They won't disclose their investigation policy which is not a transparent company. You're better off opening a police reporting and having documentation in your city verse using Rovers "investigation."

They take a 30% fee from dog walkers. Okay. When my credit card was declined, they did not contact me to tell me it was declined. When I logged in it appeared as though everything was up to date and it appeared as though my payment went through. No indication to their web app that my payment had failed. They contacted the dog walker... And told her to go bother me about the payment. What is the point of taking a fee if they are not going to provide the service? What are they just an advertising service then? The fees should be dispensed from Rover's own pocket and if a card is declined then Rover needs to be the one to come after me for it. If they provide no services or safety then what's the point of the service existing.