Rover.com | Pet Sitting Reviews | Read Customer Reviews of rover.com

Rover.com | Pet SittingReviews of rover.com

4.635,369 reviews
Pet Services

Rover.com | Pet Sitting

About Rover.com | Pet Sitting

Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: rover.com
Website: rover.com
Category: Pet Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Rover.com | Pet Sitting reviews

Showing 2,418 reviews with 1 star · Clear filters

Martha M.
Nov 11, 2021
Breanna couldn’t have cared less about…
Breanna couldn’t have cared less about my dogs. She’s just in it for the money. If this is the quality of people you hire, I will never use Rover again.
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RayP
Nov 10, 2021
I’ll run out of money before a booking is accepted!
I filtered by date and availability then had to pay only to find people are suddently busy, even though their profile shows they are available. I currently have over £125 pending on my card from numerous attempts to make bookings which don’t get accepted. Yes I’ll eventually get the money back, but I shouldn’t have to keep paying eveytime I attempt to book someone. Why can’t you apply for payment once the booking is accepted or use the first payment and apply it to the next booking attempt? How many attempts will it take to find someone? I’ll probably run out of money before I find someone and then have to wait a week to get it all back. It’s a badly designed service.
Response from Rover.com | Pet SittingNov 11, 2021
Hi Ray, thanks for your feedback. I'm sorry to hear you've had this experience. If you'd like to email us to [email protected] with your details or call us to +44 8082 812524, we'd be happy to look into this for you. In general, your card isn't charged by Rover until you actually confirm and agree to pay for a booking. You can send lots of booking requests to different sitters without committing to book with them or pay. We do encourage sitters to keep their calendars up to date, and they get notifications from us to remind them to do so, however sometimes sitters plans can change, and they may decide not to accommodate all booking requests. I hope that info helps, please get in touch, and we'll look into your situation and be able to advise. All the best, Michael
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Jill A.
Nov 8, 2021
Contacted Hannah V
Contacted Hannah V. had one phone conversation and a few text message exchanges. She seemed interested then just vanished. No further contact, no phone call no nothing. This gave me my answer if I could trust her in my home and with my fur babies. Young kids today have no idea for the concept of commitment or responsibility.
Response from Rover.com | Pet SittingNov 8, 2021
Hello Jill, we are sorry to hear you did not find success in a care provider to meet your needs and communicate with you regarding those needs. If you are still in need of a sitter or walker please don't hesitate to reach out to our team at any time - we're available 24/7 at 888-453-7889 and would be more than happy to assist.
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customer
Nov 7, 2021
horrible company, driven by greed and money!!!!
My dog got attacked while at a sitter’s house. The emergency vet bill for my pup was $700+. Rover reimbursed the sitter the full amount and gave me a $250 bill even though my dog was attacked and had an ear injury plus an eye, ear, and skin infections! Not to mention the trauma my dog went through during and after this horrendous experience. Rover did not hold sitter’s accountable for my dog’s attack. Not to mention they didn’t even bother to check on the week of my dog after they billed me $250. Plus These people are still baby sitting dogs through Rover. Rover is a terrible company!!!!!! Spend your money elsewhere.
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customer
Nov 4, 2021
Hundvakten backar ur när hunden lämnas
Överenskommet. Betalat. På morgonen när jag ska lämna hunden så vill hundvakten inte längre.
Response from Rover.com | Pet SittingNov 8, 2021
Hej. Vi beklagar att det inte gick som planerat med din bokning och för besväret detta kan ha orsakat. Vi vill självklart hjälpa dig att hitta den perfekta hundvakten för din hund och dig och hoppas att du kommer att kontakta oss på [email protected] eller +46 8 580 970 94 så att vi kan hitta en lösning för dig. Vänliga hälsningar, Matilda
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Nori M.
Nov 3, 2021
They have people that are not capable…
They have people that are not capable of looking after themselves,their baby and their home. They are not capable of looking after anyones pet. What sort of checks do rover do?? As one womans profile picture was when she was 16 had to really have a good look to make sure it was the same woman ten years on. I would rather leave my pet alone at home than pay for a service at rover.
Response from Rover.com | Pet SittingMay 9, 2022
Hi Nori, We are sorry to hear that this has been your experience with Rover, and we always listen to customer feedback to improve as a platform. All sitters on Rover must pass a background check and have their profile reviewed and approved by our Rover support team prior to listing any services on Rover, we also offer education to our sitters to help them improve and to ensure that your dog is in safe hands. If we receive complaints about a sitter from a booking we will have a look at their history with us and take appropriate actions so if there's an issue during a booking we encourage owners and sitters to contact our 24/7 customer support on +44 808 169 8525 or [email protected]. All the best, Damien L.
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Sick D.
Nov 3, 2021
Sitter and her home were clearly not…
Sitter and her home were clearly not vetted. My doggies were not safe or clean in these home.
Response from Rover.com | Pet SittingNov 3, 2021
Thank you for reaching out and bringing this to our attention. We take incidents like this very seriously and would appreciate the opportunity to look into this further. We are alarmed to hear of your concerns; we will investigate further and take appropriate action as needed. Safety is our top priority and if you have any further details and can share more insight into this matter, please reach out to our Trust & Safety team by phone at 888-727-1140.
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Bri T.
Nov 2, 2021
Pet sitter irresponsabile
non posso dare meno di zero, ma la mia esperienza è stata molto, molto negativa, abbiamo lasciato il ns. chiwawa in soggiorno per recarci a Budapest, dopo un giorno e mezzo ci chiama la pet sitter dicendo che le è scappato il cane, credo che non serva che racconti come ci siamo sentiti a questa notizia, siamo ripartiti da Budapest in giornata con costi notevoli e un viaggio "della speranza" ....dalla Pet sitter nemmeno le scuse e chiedendole un patteggiamento per venirci incontro almeno alle spese sostenute , la risposta è stata Picche!!!! credo che episodi così non debbano più accadere ..servono persone qualificate e Responsabili...
Response from Rover.com | Pet SittingNov 3, 2021
Ciao Sabrina, grazie per il tuo feedback. Capiamo la tua frustrazione. Ti abbiamo già contattato direttamente riguardo all'accaduto. Se avessi più domande, ci puoi contattare ad [email protected], chiamandoci al +39 800 729 030 oppure tramite il chat di Aiuto Rover. Un saluto, Iris
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