Rover.com | Pet SittingReviews of rover.com

We had a horrible experience with our pet sitter in which she left our pets unattended all night and left them alone again for multiple times during the day. She also let a stranger in our home and left them there by themselves to watch our dogs. I contacted Rover about this issue and they are supposed to be investigating the incident. I submitted multiple security camera evidence to support my complaints about this sitter, yet Rover has allowed her to remain on their website as a pet caregiver. Edited to add: I am glad that Rover is looking further into this sitters behavior. She knew that our senior dog was prone to seizures, but had no problem leaving her unattended for long periods of time. She told us in advance that she would only leave our dogs for an hour or so maximum. Apparently, she cannot be trusted with anyone’s pets.

Worst pet house sitter ever left the house open had to have the neighbors go close the house

I had an incident with Rover regarding leaving my fur baby with one of their sitters and it was so bad local police were called and I tried to have them remove my puppy from the situation, long story short it didn’t happen and I have filed police reports and complaints but I’m shocked and surprised how rover responded, this may go to local civil courts as to what happened and it’s been days and I keep being told I’m gonna get calls and hear from rover and I still haven’t so I won’t be using them anymore going forward, it’s a great idea and hopefully someone gets a better system in place with a new company that cares a bit more that I would love to use but as far as their response to the really unfortunate incident my puppy had to go through, after a 300 dollar vet ER bill and the sitter stole items and prescription food from me that rover is saying they may not replace is unfortunate. I would have never been put this situation and my puppy wouldn’t of been abused and neglected. I learned my lesson and hope no one has to go through what we did.

The price was high, sitter did not let me know she was running late and it was when I checked my cameras I realized an hour and a half after she was supposed to have already been there that she had not come yet, I had to call Rover since I was unable to get in touch with the sitter right away, by the time sitter was connected with my dogs had been stuck indoors for almost 8 hours! Puppy had a pee accident in his crate by then, sitter didn't remove wet bedding, so he layed in waste for goodness knows how long since I returned home after being gone for 11 hours. This was my first and last time using Rover. For $50/30min of work the service I received was absolutely unacceptable!!

Os doy una estrella porque la información es insuficiente y confusa.

Initially, I thought Rover was excellent. They have a very easy to use menu and the three dogsitters I used were all decent. When they know you need them however - that's when the games start. All of a sudden and by a strange coincidence - the price of nearly every registered dogsitter on Rover for doggy day care jumped from £20 a day to £30. A 30% uplift!? A very strange coincidence that appears to have been adopted by all Rover dogsitters. Also - is Pawshake and Rover the same company? Coincidentally, the prices on Pawshake have also increased in line with that of Rovers. I am not willing to pay £30 a day and so this is where Rover and I part ways.

We’ve had a very bad experience with Rover and have contacted them on live chat and I question whether they really have an adequate vetting process for sitters. They have not adequately responded to our concerns or taken any action yet. This gives us little confidence that they are going to effectively investigate or have resources to review the matter.

I twice attempted to book a sitter through Rover. I filtered to find a sitter who is home all day, doesn't have another pet, takes one pet at a time, and can pick up and drop off the dog for an additional fee. The first sitter didn't have a vehicle, and technically took one pet at a time because he left his Rover dog at home while he did his dog walking with other clients. The second seemed to check all of the boxes, until I sent an email with a typical day for my pup - nothing crazy, just take her out, play with her, that kind of stuff - you know, entertain her for $60/day...she wrote me back after we booked and I paid, and said she could not meet my needs. I then looked at the pictures on her page - dog crates. I bet you anything that she throws the dogs into the crates and that's that. Maybe I just had some bad luck, but it appears to me that this is the ultimate side hustle, and some of these folks will get away with whatever they can unless you ask specific questions, or give specific instruction. The reviews could be friends, who knows? Let's give Wag a look-see, but in the meanwhile, it's back to friends of friends or a licensed, bonded organization. If you get a bad feeling, dig deeper and ask questions.