Rover.com | Pet SittingReviews of rover.com

I have been a sitter since 2019 and what I hate is the fact that owners will request services and them cancel. If owners are not absolutely sure they want are services then please don't have us book you to then cancel out. I waste my time and energy and hope of providing the service. This has happened to me as a sitter more than once.

As I reviewed to Rover before, I Had to cancel with Mark two days before which was Sunday the 22nd. of Nov. Becky was spitting up and was having issues with my return days due to family situations in Calif. Mark understood and asked that we consider him the next time we would need Rover. I said that definitely, we would use him based on his schedule. I am expecting a refund due to this cancelation. Dave Borelli.

I set up for a dog boarding through the app. The sitter sent her phone number and we communicated through to set up the time for me to drop off. It was for Thanksgiving day for one night. She told me if I paid her directly, her fee was $10 cheaper. I showed up at her house at the agreed time. Her dog approached my car and stood up on the door of the car, looking in. Scratched up the door. I tried calling her several times and blew the horn for at least 15 min. She never answered the phone or came to the door. I did not get out because I was afraid of what her dog may do. I left and was stuck without a sitter. She never called or contacted me to explain what happened. Never again will I use this service. Her name is Jodi B from Rock Hill, SC. Update: I waited to hear from her to see what her explanation would be. Which is why I didn’t write a review immediately. This happened Thanksgiving day, 11/25/2021. Didn’t hear from her until after this review was posted, more than a week later.

I trusted someone and she was horrible. My cat had no water and her litter box was dirty. I even referred her to my mom and my mom complained about how she didn’t do what was asked. I’ve used Rover before and it was great for one person but now I’m skeptical. Please be careful and make sure you do your research of who you can trust

I have been a pet sitter through rover for a few months now and while most experiences have been ok this last time was horrible and I am really contemplating continuing the services. The dog that I have had for 4 days now has peed on my bed and caused damage to the wiring for my bed frame. She also chewed up my phone cord and has tried to bite my fiance and attack my cat. When I notified customer service they said they will be refunding the customers the last day they will not be used and that they can not help charging the customers for the damage. So just be warned rover does not protect sitters at all.

STAY AWAY! We secured a sitter through Rover.com to watch our dog for the day on Thanksgiving. Our dog, though friendly, jumps up on people. We were having elderly guests unsteady on their feet and thought it best if the dog had a place to be for a few hours. When we arrived to the sitters' home at the appointed time, the door was open, a dog was barking and no one answered the doorbell when we rang. We tried texting, emailing and calling. No response from the sitter nor Rover customer service. We did receive a refund. However, we will not be using Rover.com ever again.

My experience with Rover was a miss and their customer service is absolutely no help and sides with the sitter. I've used them 3 times and two of my experiences were horrible. My first time I was very lucky to find a care giver for my puppy. The second time we boarded our dog, the sitter had good reviews but upon arrival, the house was very smelly and there were way too many dogs and cats in the house. I tried getting in and out as fast as I could and told the kids with me not to touch anything. If it wasn't for absolute need, I wouldn't have left my pup. (We were moving and visiting an out of state town) The third time, which was is also my last, my sitter and I agreed on a time to meet and upon arrival no one was home. I waited almost a half an hour and then decided to leave (I don't have the luxury of wasting time), and fortunately found a kennel (business) nearby with availability. The sitter later explained that her doctor appointment that morning took longer than expected and was now home. This was after I left and got to the other kennel. I decided to cancel my appointment and requested a refund. Rover refunded me 50% although my booking was for 3 night and didn't use a single minute of it. They said I would need the approval of the sitter to refund me the rest. What?! I fought back many times and they wouldn't do anything about it. This is flawed model and sitters can simply not show up and you will be charged. I will NEVER EVER use them again and urge everyone else to look elsewhere when looking for care for your pets.

Bad app long wait. Not good enough. Don’t use it!