Rover.com | Pet SittingReviews of rover.com

Rover will absolutely do nothing when there is a problem with you and the sitter. I booked dog boarding through Rover for a my weekend trip with my husband. We went to the sitter's house to drop off my dog at the arranged time, the sitter wasn't home and wasn't responding to my calls/texts. I called Rover customer service and all they did was trying to call her through the phone number they have on file in her Rover account. I ended up missing my flight and this costed me $1500 for airline tickets, hotel stays, shows, and other deposits I had made for this trip. When I called back Rover customer service, I was told that there is nothing they can do for trip cancellation, Rover only offers platform for pet owners and sitters and the stays booked through Rover are contracts 100% between the sitter and the pet owners.

In general, Rover had been okay in the past. But in the last week, our sitter was canceled less than two weeks before our trip. After barely any help from Rover we were forced to cancel our Christmas vacation. Then the sitter was back on Rover, insulted me, and *I* got a warning from Rover. What used to be a good service has turned bad. I'd suggest, if you can, looking elsewhere for your pet boarding needs.

my dog got sick while spending a weekend with one of their sitters; however, after 3 weeks of stress/blood diarrhea/vomit and $3k in vet bills, Rover claims there's no proof it was their/the sitter's fault b/c they want me to prove a negative. Luckily for me, the sitter confirmed via text he may have eaten something and the vomiting started on the last day of his stay + my dog had just been to a healthy annual physical 2 days prior to going to the sitter. I'm now taking them to small claims court on the grounds of 'bad faith insurance', a pain in the butt all the way around but confident I will win. Encourage anyone dealing with this to do so too. In other good, news, my dog is now back to healthy and normal. have talked to their trust and safety team / legal team / support team and it all leads to dead-end policy

The thing I didn't like when I went to pick my dog up it's like picking up a child she went open the door I had to wait 10 minutes and she like hold the door closed open and brought the dog out and hand me the dog food and then she did something to my dog I think she fed him table food because he won't eat his food and he was acting different when he came back home and I went and picked him up early a day before

Be aware with them!!! It is very dangerous to be confident with Rover. They just think about money and if somwthing serious happen they do not mind!! First and last time we use Rover.!! Our dogs were left alone and without food!

Too expensive. Lots of extra fees and then it asks you to tip.

I brought it to this companies attention that one of their dog sitters actually has a judgment garnishment against them for the theft of a puppy. Her name is Elizabeth she also goes by Liz Fritch and she works for rover. She stole one of my puppies after she came to my house and handed my kids some crumpled up money which was not the full amount in which she owed for the dog. Because she gave me a little bit of money but not the full amount the police would not press charges. I have been searching for this girl to have the judgment sent to her work for years but she bounces from job to job. Rover said that they do not have employees so how safe are these people? I called them this morning to ask them to send in the garnishment paperwork and they said they are not W-2 or 1099 employees. So what are they? Do they really do background checks? I have all proof of court docs and her dog teddy is the dog she stole

My sitter refused to meet me in person before I boarded my dog with her - something the Rover website says customers are allowed to ask for. She refused and abruptly cancelled my reservation. Customer service said: "So sorry we did not meet your expectations. Please use us again." As if.