Rover.com | Pet SittingReviews of rover.com

I booked a sitter to drop in twice while my husband and I were away on a short trip. She never showed up and stopped answering my texts and calls. I had to get my son in law to rush across town Thursday night to feed and let my dogs out. I was hoping the sitter would show up for the second visit Friday morning, but she didn't. My husband and I had to cut our trip short and rush home to rescue my dogs. I tried repeatedly to find a phone number to contact Rover to get them to send someone else but all I could find on the site was an email address. It took a week to get my money refunded. I've had great sitters from Rover in the past, but now I'm leary of using their services or recommending them to others like I've done before. One of their responses was to remind me that all sitters are independent contractors and set their own schedules. I've always known this, and never had someone commit and then not show up or communicate with me at all. I'm so disappointed in this service and am still angry that my dogs had to suffer because of someone else's negligence.

I’ve been great standing with Rover pet services for 4 years excellent reviews and a September 2021 hacking started on my account I kept receiving request outside of my service area I repeatedly set rover notifications telling them this is fraud and spam this lasted for a few months I received a notice from Rover December 9th About a booking that came in for $9000 for a 60 minute service and 2000 miles away from where I was located on that day I sent them another notice in return this is fraud/spam again and the next day my account was shut down by Rover. I am immediately started doing research in my account and found many discrepancies. The hacker had put their email in place of my email that money was sent they also started talking to three of the clients without my knowledge asking them to send money to another email account for the services and to book services outside of Rover which is not allowed. I have called Rover three times and each time they send me an email telling me cease and desist my account is not up for approval my account is shut down for good and I will not be seeing any of the money that the hackers have taken. I have all documents pertaining to the situation emails, text messages and monies that have been withdrawn to another email account. I have All communication with the other clients that “I was not” communicating with them and the hacker was. How do we move forward with this situation. Rover has my account shut down and have ceased all communication with me like this has not happened and push me under the rug. My goal is to keep working for rover, because I have Been for 4 years and all has been good up to this time where they won’t communicate with me and just shut me down without an explanation of what I have personally done to their company. I also am looking for the money that is owed to me that they won’t give to me after I worked for them for many months to earn it. The missing moneys are close to $2,000. Please assist in this situation and help me to the correct avenues to resolve all that I’m writing. Thank you for your Time and consideration

Our sitter was awful. We wrote Rover and received a canned email reply, which tells me no one even read our email.

My sitter abused my dog and Rover has yet to make it right.

We hired a dog sitter with Rover, paid for 3 days and on the 3rd day she just dumped my dogs because she said she had things to do and wouldn't stay with them no more. We had to just end our trip and come home immediately to find them starving and no water. Contacted Rover they didn't do anything, no refund, didn't let us write a review for her and she still there on their website taking people's money. Worst dog sitter, nasty experience, worst company. DO NOT WAIS YOUR MONEY WITH ROVER

Dogs were cared for by other people. Didn't know there would be large dogs there. When it was time to leave, couldn't find my dog's sweater. Sitter seemed very distracted.

This is the worst service imaginable. Our dog ended up in the vet after his FIRST walk and Rover stuck me with the vet bill "per their policy". Just a total joke of a company and I'm sure the leadership there is a total joke too. I'd be embarrassed to work there and you should NOT trust your pet with these people.

I used Rover.com when I went out of town for the Holidays. I currently have nanny cams and a PetCube in my home. I requested my sitter come by during the day to stay with my cats, but not to stay overnight. The moment I went out of town my PetCube mysteriously stopped working. When I came home I found my $200.00 PetCube was broken, my furniture had been moved, and the sitters boyfriend had been all over my home, including my shower. When I reached out to Rover.com for a reimbursement on the PetCube, they responded with an astonishing NO and the representative Audrey was no help at all. My request to speak to a manager was met with silence. The lack of respect for my home and zero assistance from Rover.com as the parent company has led to this review. I will never use this website again, their sitters are disrespectful and Rover.com refuses to take any responsibility for their actions.