Rover.com | Pet SittingReviews of rover.com

I had a terrible experience with a Rover sitter that Rover did not take seriously, told me to stop emailing them because they couldn't be bothered to look into it. I was dismissed with my concerns of dog neglect and harassment. I am extremely disappointed and will not trust another sitter watching MY dogs.

Most sitters don't bother to respond or they are very unprofessional .

When I went to pick up my pup, I could not find the sitter. I had to call rover and the leasing agent to assist. It was a mess. I almost called the cops. My pup was safe, but never using the sitter again.

Rover delivery drivers always leave my package in random places around my apartment building. If delivering kitty litter to my door is too heavy for your drivers to handle, then I can’t use Rover anymore. Please ensure that future deliveries are delivered fully to my door, and not ditched on the sidewalk next to my apartment complex like usual.

We've been using Rover for a very long time. In theory, it is a great platform to be able to find lots of dog sitter options with availability for specific dates. Unfortunately, 80% of the dog sitters I've attempted to communicate with have been flaky or unresponsive. These are dog sitters with 5 star reviews. It is really tough to find the good ones, because you can't place a review based only your communication with them. You actually have to have completed a booking with them. In my most recent experience, I have a booking coming up with a sitter in 5 days. Original communication was great and he is 5 stars reviewed. But he has now gone dark and unresponsive. And it now says on his profile that he recently canceled a booking 2 days before it started. Worried that he'll cancel on me at the last minute, I reached out to Rover because they have "Reservation Protection". Well, it's not as great as it seems. While they state that they will give you a refund and a credit to go towards a replacement booking, the credit was a measly $20. This is for a 2 week stay, over the holidays. Unfortunately this will only cover the difference for 1 night, since I'm trying to book a new sitter at the last minute and the options are more limited and more expensive. In my opinion, Rover should cover the full difference. Other companies, like Turo, do that so it shouldn't be hard for Rover.

I have been using Rover on and off for two years now for two cats. I had good and bad experiences with their sitters. Their platform only allows the sitter to be able to cancel the booking request. I was very poorly spoken by one who I have recently approached with a request and I wanted to cancel immediately my request to this person. I am also aware that there is not such a thing as a emergency contact other than an e-mail. A year ago I was in Scotland and the sitter took pictures of my pets and living room to put it on their platform which I never authorised. He also failed to clean the litter trays and my cats were very unsettled when i arrived. I had to drop my training course and drive for 13hrs back home just thinking of how unsafe this was with this guy. They apologised and gave me £50 voucher and investigated the case with this guy. They only do ID checks on this people, no references or criminal checks, no insurance. They are not willing to filter more the sitters that join their site. Basically it is for anyone and everyone for some cash. Therefore I feel that you open your home and leave your beloved pets to a completely stranger blindly. They need to improve this.

Signing up as a pet sitter or dog walker, I had to pay $50 for a background check. Pet owners do not have to do any background check nor do they have to prove that their pets are up on their shots. As a pet sitter, I could only see an owner's first name and last initial (Jane D.). Pet/home sitters may be needing to spend the night in these people's homes with no peace of mind that they have been vetted by Rover and no ability to look the person up on their own. There is a "Rover Guarantee" that covers injuries to an owner's pet but provides zero coverage for sitters, including for fleas and ticks. So, if a sitter brought fleas back to their own home, that they got from a pet they were sitting who had not been properly treated by a veterinarian, and it harmed the sitter's pet/home, Rover had nothing to help nor hold the owner liable for that harm. Owners are putting their pets in vulnerable situations, trusting a stranger to care for them, and they deserve to have some reasoning behind trusting that stranger. But the sitters are also vulnerable, coming into a stranger's home, sometimes sleeping there, and dealing with a cherished pet. There just is not any protection for sitters and made me wildly uncomfortable, knowing that Rover would clearly side with the owner, should anything happen.

Applicazione che potrebbe essere valida se avesse un buon servizio clienti. Purtroppo non sono nè seri nè chiari con i petsitter. Anzi si può proprio dire che abbiano un servizio clienti davvero scadente. Non è possibile che ci voglia un mese per l'attivazione del profilo (questo successo nel mese di luglio 24) e soprattutto non si può disattivare un profilo improvvisamente senza dare spiegazioni chiare al petsitter. Dopo due mesi di buona attività e affluenza di clienti, ci arriva una email il 5 settembre che dice che abbiamo violato i termini di servizio (ma quali termini? e dammi spiegazioni in modo che io possa capire?) e a fine settembre ci chiudono l'account improvvisamente. Noi eravamo in vacanza e non abbiamo letto la prima email, ma contattarci telefonicamente no? Quando ci siamo accorti della chiusura del profilo li abbiamo chiamati e non hanno saputo darci spiegazioni, ci hanno solo detto che comprendevano la nostra delusione, ma anche che la loro decisione era irrevocabile. Un ottimo servizio davvero. CHE VERGOGNA.