Rover.com | Pet SittingReviews of rover.com

I am extremely disappointed with my recent experience with Rover after being a dedicated sitter on the platform for nearly 7 years. During my time with Rover, I built a strong reputation with 260+ five-star reviews, maintained Star Sitter status, and cared for countless pets and families. Safety, communication, and responsible pet care have always been my top priorities. In my 7 years on the platform, I have only had four reported bite-related incidents, which I have always taken seriously and reported with the intention of being transparent, protecting pets, and helping create a safer environment for everyone involved. Recently, I had an incident where a dog became involved in a conflict with another dog, and while I was safely intervening to separate them, the dog bit me. The bite was not an act of aggression toward a person, but rather a reaction during an already stressful situation. I immediately reported the incident to Rover because I believe honesty and transparency are essential when caring for animals. Shortly after reporting the situation, my account was deactivated. I attempted to appeal the decision, but my appeal was not accepted, and I was not provided with a clear explanation or meaningful opportunity to discuss the circumstances. What I find most concerning is that reporting an incident honestly and following the proper safety process appears to have resulted in losing access to my account. This feels confusing and discouraging, as it may unintentionally create a situation where sitters are hesitant to report incidents in the future. I have always prioritized safety and have worked hard to provide a secure, enriching environment for the pets in my care. I have created an ideal setup designed around supervision, structure, and responsible play, and I am also certified through the state to ensure my operation meets safety standards. After 7 years, 260+ five-star reviews, and countless positive relationships with pet parents, I am disappointed that my history and commitment to excellent care were not more fully considered. I truly hope Rover continues to improve its communication, transparency, and review process so dedicated sitters are treated fairly and given the opportunity to understand and address concerns. Thank you to every family who trusted me with their pets throughout the years. Your support and confidence have meant more than you know. 🐾❤️

I would be very wary of booking with rover for two reasons. We have had good and bad experiences. Some sitters have been great. However, some sitters cancellations policies are something to look into very carefully before booking. We have been stung for hundreds of pounds due to unclear, onerous and extensive cancellation policies. Secondly, and most importantly, a sitter, through lack of care, let our dog escape. An unbelievably stressful experience, that by a miracle our dog survived and was found. Rover themselves are very helpful, but that help only goes so far when we have had very mixed experiences with sitters, their level of care and their cancellation polices and we have felt let down by them.

The sitter was absent for 23 of 24 hours the first full day of sitting and didn’t communicate with me so I could arrange care/exercise for them. For one day of 6 she did everything that was asked but other days she didn’t fill water, didn’t give meds, communicated she was at the house when she was not at the house. On day 5 sitter complained to Rover about me being dissatisfied with her care and having a camera which I didn’t realize was a problem given sitter had agreed and even adjusted it for me. I immediately agreed to no camera. Rover had me make a statement and provide photos and then never communicated to me after that. So I paid for 9 days but cancelled the last 3 days, spent my time away managing dog care I thought was managed and then wasted my time writing an email/providing pics for no response from Rover. Also cancelled 3 days of vacation. It cost me repeatedly from start to finish.

Used Rover for 6 months. I thought it was a convenient, safe way to get a dog walker. Big mistake. The app ended up charging me double one month. I was paying over $400 a month already, so the charge was high. I spent every bit of effort trying to get help, but could not get any. Its just another faceless corporation that is there to take your money. There is no customer service, there is no guarantees. Rover takes zero responsibility for the walker. It makes zero sense to pay extra for rovers "service". I ended up finding someone off the app and paying them directly and made sure to delete my card info from my account. Found an excellent walker and paid her directly, which costed me much less and she made more without all the cuts and fees from Rover. This was about a year ago. My family and friends quit their use of Rover as well after my issue and issues of their own. The overcharge was never explained and never refunded. Put up a sign at your local coffee shop, or online and find a walker that way. No need for this middle man scam!

This was easily the worst customer service experience I’ve ever had. I booked a dog sitter through Rover who was nearby. When I arrived for the meet-and-greet, the neighborhood immediately raised red flags—it was run down, with several homeless people gathered around the apartment building. After I messaged the sitter that I had arrived, a woman approached my car claiming to be the sitter, but she looked nothing like the photos on her profile. I asked if I could see the apartment where my dog would be staying before leaving him. The apartment was filled with trash, had a horrible odor, and honestly looked like something out of a hoarding situation. I was not comfortable leaving my dog there. I told the sitter it wasn’t going to work, and she said she completely understood and would contact Rover to issue me a full refund. A few days later, I discovered I had only received half of my money back. I contacted Rover support multiple times and was eventually told they couldn’t issue the rest of my refund because the sitter’s cancellation policy only allowed a 50% refund. They told me I would have to work it out with the sitter directly—even though she had already blocked me, making that impossible. To make matters worse, Rover’s customer support system is incredibly frustrating. Even with notifications enabled, I never received alerts when support replied. If you don’t respond within about 10 minutes, they simply close the conversation, forcing you to start a brand-new support ticket and explain the entire situation from the beginning. The fact that Rover stands behind a sitter whose profile photos didn’t accurately represent who showed up, whose living conditions were completely unacceptable, and then refuses to honor what the sitter promised is extremely disappointing. Based on my experience, I would not recommend using Rover. Between the poor customer support and the lack of accountability for the quality of some sitters on the platform, I won’t be trusting them with my pet again.

Pésimas personas a cargo de los supuestos puestos de atención al cliente y atención a los cuidadores . Me acusan de haber recibido pagos fuera de la app cuando nunca concrete ninguna reserva . Siempre fui una buena cuidadora en su app y fuera de su app, todavía me tomo el tiempo de pedirles si tienen pruebas de lo que se me acusaba y no las tienen solo por que rechacé varias solicitudes por no poder atenderlas ! Son un desastre . No recomendable esta app ni para trabajar de cuidador ni para conseguir cuidadores ya que además de todo el bla bla bla que montan también le cobran extras tanto al dueño de mascota como al cuidador . Y aún así , no pueden tener buenos humanos atendiendo.

THIS SERVICE FAILED ME. I prepped for months using this app to find the right sitter, reading reviews and messaging people. I was looking for pet sitting to stay with my dog for two days while I was on a work trip in St Luis. This was the first time I’ve been able to travel in over a year and half. I used sitter Elizabeth Krupa. DO NOT BOOK WITH HER. Very immature and irresponsible. I am one of those dog moms that truly takes the time to set the person up for success, providing so many oppuruntity for this person to tell me her needs making this a positive experience for both parties. instead the moment it got tough and a situation arose that involved her vehicle, which I warned her several times not to park due to my complex strict rules, she CANCELLED mid booking while i’m miles and miles away. She left my dog with no care lined up for her because she was more focused on getting to additional jobs than the one I paid her for. I had to fly home, cut my trip short and miss out on events that were a year in the making. Rover should have stepped in the minute they saw a cancellation intiated and blocked the ability to do so, especially on a house sitting job!! The mature and reasonable thing to do is go take care of the situation that happened and return to the job you promised me you would be able to handle. My dog suffered because of this, no bathroom for over 12 hours, the next day she wouldn’t eat and showed signs of distress. This was the worst expierence- DO NOT USE SITTER LIZ.

Unfair system and very little support for responsible sitters My Rover profile was made invisible in search results, and I had no idea why. When I reached out to Rover for an explanation, I was told it was because of a supposedly low follow-up booking rate. As a licensed home-boarder, I have a professional responsibility to carefully assess every enquiry. I will not accept a dog or owner simply to improve platform statistics when I believe the arrangement may be unsuitable or unsafe. I have also experienced problems with owners and dogs through Rover in the past, which naturally made me more cautious when considering future bookings. I explained the situation to Rover, but the response was dismissive and offered no practical solution. I was essentially told to continue booking to improve my statistics, despite the fact that clients could no longer find my profile. It is impossible to improve a booking rate when the platform has removed your visibility. I am also disappointed by how easily Rover appears to disregard the concerns of the sitters who provide services through its platform. The support I received felt generic, with no meaningful attempt to understand the circumstances or review the automated decision. A platform that relies on responsible pet-care providers should encourage careful screening, professional judgement and animal welfare. Sitters should not feel pressured to accept unsuitable bookings simply to protect their visibility. What raises even greater concern for me is that Rover does not appear to have a sufficiently robust verification system for sitters. It seems possible for almost anyone to create a profile and offer pet-care services provided they are willing to pay the relevant fee. This may allow people with limited knowledge, experience, insurance or understanding of animal welfare responsibilities to take pets into their homes simply to earn additional income. Pet owners should be able to feel confident that anyone offering boarding services has been properly checked and is suitably experienced, insured and, where required, licensed.