Rover.com | Pet Sitting Reviews | Read Customer Reviews of rover.com

Rover.com | Pet SittingReviews of rover.com

4.635,369 reviews
Pet Services

Rover.com | Pet Sitting

About Rover.com | Pet Sitting

Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: rover.com
Website: rover.com
Category: Pet Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Rover.com | Pet Sitting reviews

Showing 2,418 reviews with 1 star · Clear filters

Glenda B.
Feb 22, 2022
This is a review of Garrett the pet sitter more…
This is a review of the pet sitter more than the company. The company was fine. However, Garrett booked 3 dog walks with me. I requested a meet and greet and he said he would do it a couple of days before the job began. Although I thought this was pretentious on his part for not realizing that the meet and greet is a chance for the owner to actually decide if you were acceptable, I thought this would be OK. However, when the week before the job came and I had had no contact with him, I asked him when he would be coming to meet my dog. He informed me he was too busy to do the meet and greet! This was so disrespectful I couldn't believe it! I cancelled the service as I am not comfortable having a young man come to my house when my husband is away, and taking our dog out, without meeting him first! He had no reviews on his profile, so I'm thinking that they get to choose which reviews they put up. Please be careful if you choose Garrett. Totally unprofessional!
Response from Rover.com | Pet SittingFeb 22, 2022
Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. I do want to assure you that reviews are not picked by the sitter, but reflect reviews previous owner have left behind- positive or negative. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
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customer
Feb 21, 2022
They also let Xena practice her racist…
They also let Xena practice her racist beliefs in the platform when people write bad reviews she instantly blocks them and say they asked for money
Response from Rover.com | Pet SittingFeb 21, 2022
Hello, thank you for sharing your feedback, though we're alarmed to hear of your concerns. If you have not already done-so, please feel free to contact our Support Team with any additional details so that we can properly review or investigate this matter to ensure safety and professionalism of individuals on the platform. We're available 24/7 at 888-453-7889
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Jake B.
Feb 19, 2022
Rover scam site, dangerous to your pets
sure there must be some good people on rover but the rover site COMPLETELY SUCKS: 1. They charge a ridiculous fee 2. There is no qualification at all for the boarders. They don't know pet first aid, pet cpr, how to break up a dog fight, how to recognize dog behavior etc, you are just flipping a coin with your dog's welfare. 3. Some spamming harassing sitter made a fallacious report since I did not choose him. He kept harrassing me with threatening messages but there was no way to block them. 4. I reported said shithead, and they canceled my account because I used profanity... 5. Really rover, you are worthless shitheads
Response from Rover.com | Pet SittingFeb 19, 2022
Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Each service provider is an independent business owner. While not all pet sitters have education on CPR or behavior, it is up to the pet owner to decide if the service provider they have selected matches their needs and has the qualifications they prefer when finding. sitter. While we do have a blocking feature under the "report problems" button on each message, any conduct within these messages is the responsibility of both parties. If you feel your account closure was in error, please feel free to give our Support Team a call at 1-888-453-7889 so that we can address your specific case.
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Sara P.
Feb 17, 2022
Bad experience and no support offered.
Bad experience and no support offered.
Response from Rover.com | Pet SittingFeb 17, 2022
Hi Sara, we’re sorry about your experience. We appreciate you taking the time to share this insight with us. If you still require assistance, feel free to contact our Rover Support team at +44 8082 812524 / [email protected], and we’ll be happy to help. All the best, Kyle.
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Hugh
Feb 17, 2022
I did not even get as far as using…
I did not even get as far as using them. I visited their website and started getting spam "feedback" emails from them. Their site is not GDRP compliant so be careful.......
Response from Rover.com | Pet SittingFeb 18, 2022
Hi Hughs, thanks for your feedback. We are sorry to hear that our website didn't meet your expectations. From our end we can assure you that we are GDPR compliant, and we do make an effort to protect our users' privacy. We don't send emails unless someone has signed up on Rover and ticked the option to receive them from us. If you would like us to look into this for you, please reach out writing us an email at [email protected], giving us a call at +448082812524, or by chat in our Help Centre. Best regards, Gianmarco
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Ziv
Feb 13, 2022
Worst application
Although the dog walker I found through this application was excellent, this app is, hands down, the buggiest and worst application on the market.
Response from Rover.com | Pet SittingFeb 13, 2022
Thank you for taking the time to provide us with your review. We’re sorry to hear this was your experience. Feedback from users like you is an important part of maintaining a quality experience and we value your insight. Next time you’re looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help.
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Dillon
Feb 12, 2022
Dont bother signing up for this website…
Dont bother signing up for this website if you want to make money watching peoples pets. I spent $35 on doing a background check in december 20th of 2021. It is now february 11th 2022 and i have not been able yet to use the site. I have sent emails to ask about my results from my background check and the company told me to reach out to the company myself. I did and still got no results. After 4 emails to the background company and rover they finally told me possibly i will get results around march 20th 2022. 3 1/2 months to get approved to watch someones dog for minimum wage?? This is ridiculous. Save your money and use a different company. I wish i could dispute the charge.
Response from Rover.com | Pet SittingFeb 12, 2022
Hi Dillon, Thanks for your feedback. It is highly unusual for a background check to take more than a few days. Normally when there is an issue it it due to information missing such as an incomplete profile. We want to help in resolving this matter, if you still want assistance our team is available at 1-888-453-7889.
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customer
Feb 8, 2022
My cat sitter never showed up
My cat sitter never showed up. Luckily my neighbor called me out of state and offered to ask someone to feed my kitty. Julissa never did respond or reach out to me. I have given her a bad review. It was also hard to get anyone in customer service. I finally did days later.
Response from Rover.com | Pet SittingFeb 9, 2022
Thank you for taking the time to provide us with your review. We are very sorry to hear about this experience. Please be assured we take these situations seriously, review them holistically, and take necessary actions to ensure that last-minute cancellations are not abused. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
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