Rover.com | Pet SittingReviews of rover.com

***additional update*** Rover, apparently thinks that damage was not reported. However, images of my carpet were included upon further inspection and prior to denial of the claim(s). Complaint was filed in a timely fashion within the confines of Rovers policy. The damage was noticed upon taking my carpet to the dry cleaners. It is disappointing Rover is spinning the narrative like damage was reported 2 weeks after incident. Initial report was made via telephone around 330am 3/15. Stained carpet was mentioned 3/16 in a statement of events that was requested by Rover. 3/18 carpet was removed to be cleaned and damage was noticed/reported. Not only am I the victim of theft, but Rovers insensitive denial of my legitimate and reasonably reported claim. Please use your “holistic” view to settle these matters professionally. **Update** Rolling up my damaged carpet to get it cleaned, I noticed my flooring was damaged. I submitted this to Rover with the required documentation/estimate. Rover responded saying "After reviewing the information provided, the claim has been determined to not be eligible for reimbursement." Unsure how this was deemed ineligible considering this was damage to physical property by my Rover, not animal. I would give -3 stars now. Absolutely the worst experience. Should have known based on a consistency of bad reviews. I booked Kaylea Perez in Beaverton, Oregon via Rover because her profile indicated she was a veterinary assistant. It turned out to be the worst experience. Communication started off well, It slowly weaned to where I didn't hear from her toward the last day of my trip. Upon returning from my trip, I immediately noticed my Xbox Series X was missing and a controller. In addition, my apartment smelled like cigars, my dogs water bowl was bone dry and I had a large stain on my carpet. Kaylea was not apologetic or remorseful. I reached out to Rover who's policy does not cover stolen property. Kaylea had two implausible excuses that maybe someone snuck in while she was sleeping and stole my electronics. Only after I contacted the police to file a theft report did she admit to having someone over without my permission or knowledge. In fact she didn't even provide this individuals last name to the police. More concerned if she would be in trouble which would ruin her chances of becoming a veterinarian, Kaylea chose to simply say "I don't have it". Rovers policy and Kaylea not taking responsibility resulted in significant loss. I am concerned how my dog was treated while away based on her actions or lack thereof. I would not recommend this service.

My sitter flushed litter down the toilet, clogged/flooded my bathroom, cleaned it with my towels and washed it but that clogged my washing machine due to the litter and flooded my unit and the unit below. Floors had to be completely torn up and replaced and it was uninhabitable for 7 days. I saw another review say the exact thing that happened to me - Rover allowed their sitters to neglect clear instructions with zero repercussions. Their customer service downplayed my issues and said I didn't have enough evidence to support my claim, despite providing clear video footage. I spent hours providing documentation and had to deal with all of this and the sitter will incur zero repercussions. Absolutely insane.

Rover allowed their sitters to neglect my animals with zero repercussions. Their customer service downplayed my issues and said I didn't have enough evidence to support my claim. The sitter blocked my security cameras so I couldn't see what was happening. I don't trust this company. They only seem to care about making as much money as possible without any accountability or protection for animals

My first experience with rover was very stressful. I hired a sitter so my boys would not be left alone. The very first day(26th) the sitter left around 10:11am and did not return until 7:37pm. My boys were not fed at 5 per my instructions or walked at noon. Sitter left around 10pm returned with her puppy around 12:30am. Things went from bad to worse when Ghost was stuck in the hallway, they cried and barked for hours until the sitter finally came downstairs to feed them at 5am not 7. On the 27th we thought someone was breaking into our home when a tall dark haired male opened our front door. In a nutshell the sitter spent very little time at our home or with our boys. She let a stranger into our home without our consent or knowledge. He entered my office spending approximately 15 minutes in there closing the door then turning on the light searching for our internet password. Her male friend spent 2 nights at our home without our consent or knowledge. On the 28th they ( him, her, and her puppy) left around 7:30am. Around 5:33pm they both came back to check on them. She spent very little time with them, did not feed them at their designated meal times nor did she walk them. As I stated this was my first experience with rover and with all that happened at my home, my last. A very stressful situation did not have to happen had the sitter been honest and forthcoming. I do not feel that the sitter was responsible or trustworthy.

I had my scheduled sitter cancel less than 24 hours before my trip. Rover sent an email offering $20 towards another sitter I would have to use during the originally scheduled time period their "Service Fee" was $21.15. When I tried to book another sitter, a pop-up appeared asking me to pick another sitter (as back-up I assume) because of the last-minute cancellation, I made a backup request for a sitter. I then got a text from my credit card company asking if the charges were correct! Rover has charged my card BEFORE the any of the new sitters accepted, now I have almost $600 (including their service charges) charged to my card and no sitter! Why is Rover charging my card BEFORE s sitter accepts the request? Additionally..., they charge your card immediately, but it takes "up to 10 days" for it to drop off, meanwhile my credit card has a $600 reduced credit limit before my trip, and I have NO sitter, because if I make another request, they will charge me a 4th time. Very BAD customer service and terrible policies. I will not be using this rip off service again.

One of Rover.com sitters had a Pitbull he was sitting and left the door open and his side gate open, he was sitting the dog at his house, I was walking by the house with my 2 dogs on leash I saw the dog on the side deck it started to bark then it charged at us at that moment I noticed the gate open we ran backwards into the street not even looking for cars then the dog bit my female as she tried to run behind me then it turned on my male bit him at that point I let loose of the leash and let my boy have at it (Basenji hunting dog) it jumped the dog as I was fumbling to get a metal Fast strike tactical whip to beat the attacking dog just at that moment a kid grabbed the dog and saved it from me. It had no collar or tags including the required vax tags. I contacted Rover.com their reply we wont give proof of vax status even though my dogs were bit, and the vet needed that info I was told that law enforcement would have to force them to give it to me . so I had Multnomah county enforcement deal with these f... tards .

NEVER USING it AGAIN

do not use them they are scam they charged my card 200 dollars for 3 hours of sitting. I did call but you did not do anything about it. this is a warning to other people not to trust Rover.com.