Rover.com | Pet SittingReviews of rover.com

Sono estremamente lenti, sia a rispondere che ad approvare il profilo. Dicono che entro 5 giorni lavorativi controllano e ti aggiornano via mail. Passati 10 giorni nessuna risposta.

My rover texted me twenty minutes before she was supposed to take my dog out, saying I lived too far. This was after she had been inside for 11 hours and I had work for four more. The fact that rover still allows her to work for them is so upsetting and I’ll never use the service again.

My problem is trying to get customer service to reply to my question I sent yesterday. It’s impossible to reach any one at Rover. There website is useless. I want to book a sitter but they are charging me wrong and won’t reply.

My recent experience was not good. I was excited to find someone who sounded wonderful. Her pictures and explanation of her home and services were not anywhere near what I drove up to to drop my pets off. Rather than living on a farm with a big fenced yard for playing, trainings, pets allowed in the house and on furniture (bed)... There was none of that. The pets were kept in a kennel all day/night long and let out for potty breaks. I was leaving on a trip and had no backup plan so I had no choice. Her information needs to be updated but I am sure she won't because nobody would book her. I am very disappointed and sad for my babies. I think Rover needs to do a little more research, background, and check in with these people as ut directly affects them.

I was being told different things by different reps when I found out that my sitter who claimed to watch only 1 client at a time actually double booked and watched another client. One offered to get me a refund and the other one said no after I waited as I was told to. I just feel like Rover does not care as long as they get their fees. I am very disappointed.

We did not have a good pet sitting experience. Although our pets were all alive and appeared fine, our house was a sewer. The sitter, who we hired to stay at the house for $100/day for four days, must not have walked the dogs adequately as there were accidents all over the house. The cat feeding cage had many piles of poop in it. The cage was just to be used by our old cat for a few minutes several times a day, not for hours or more at a time. There were other minor problems that we could have overlooked, but the stated problems were outright negligent. We are not planning to use Rover again

The pet sitter that we paid for through rover did not actually do the job. She did keep our pets alive but she did not spend the nights at our house. She left each night between 10-11 pm and returned between 8-9 am. She brought other people to our house and walked the dogs once a day for less than a mile. Hardly services that would warrant $400 for 3 days. We hired her for overnight stays and daytime visits and she even went through the farce of stripping the sheets on the bed etc but she did not spend the night so she was purposefully deceptive. She seemed really nice. It is so disappointing to not be able to trust that she would do what she agreed to.

Bad sitter experience. She was gone most of the time, when she was there she was sleeping on the couch, and never once touched or played with the dogs, gave them treats or toys. Yet she has 37 raving reviews - something is not right. Before selecting her I contacted 4 other people, two didn’t even care to respond, one wasn’t available one of the days even though her calendar said so, and another just decided it wouldn’t work out bc she had “something” that start at 1 on a Saturday when I needed to leave for the airport. It’s like no one seems to be serious about their job. I’m thoroughly disappointed.