Rover.com | Pet SittingReviews of rover.com

I am totally appalled by Rover.com. I signed up, met a nice lady dog sitter and on 25th March this year, paid for my 6 month old obedient labrador to stay with her from Thurs 19th to Sat 21st May. £57.50 was taken as payment. With just a few days before my break away, I tried to check with the sitter that all was well for the upcoming stay. There was no reply for a day. When she did reply, a day later, she stated that she hadn't thought it was a confirmed booking. It was! I had messages from Rover.com saying it was all arranged/confirmed. She apogised and said she couldn't have Sali. I emailed Rover support. No response. It took 2 days to get an answer. In the meantime, I'd secured a sitter with another person ( not Rover.com) so needed the money returned. After all, it's been accruing interest in their account for 7 weeks. As a pensioner, I don't have spare funds and need to have the money returned immediately. Imagine my horror when I was advised the money would take between 5 and 10 days to reach my account!!! My health is not the best and I am told to avoid stress. This incident has taught me to never pay in advance for a service of this kind. Avoid at all costs. And anyone seeing their reply and loves their pet isn't content with this response. With everything I need to do before going away, I do not have time to get my puppy acclimatised with another sitter. I should be recompensed for this. Nothing!

I used Rover for the first time recently and it was a horrifying experience. The pet sitter barely communicated with me, told me things were “fine or good” with no other details. I pick up my dog and she’s bleeding around her neck from the collar being on way too tight and for so long. I took photos and filed a complaint with Rover and was told there’s nothing they could do and that I would not be getting even a refund for the incident. If you care about your pets I would find a different service for dog sitting. They absolutely don’t care about the well-being if the pets.

No, I would not recommend Rover. Not because of the pet sitter, but because of the pricing. The person I chose had a price of $40 for overnight and $32 for the 2nd dog. My total bill ended up being $159 for an overnight stay of two dogs. This business is just a rip off and very dishonest, to be charged more than twice. I wouldn't recommend you con artists if you were the last people on earth. Someone at Rover replied to my comment on May 16. I will never use this company again if they were the last pet sitting company on earth.

No show on first appointment. I cannot risk leaving my pets to a service that does not show or communicate they cannot get to the appointment.

Extremely disappointed in how my dog’s injuries were disregarded.

Let’s start with when there is an issue there is always a loophole. Had a sitter leave my dog for a week alone while supposed to be staying over. My dog ate through my entire house and defecated everywhere. There answer was damage by your dog isn’t refundable. No I want the money she was paid because she was paid to stay over not leave my dog there for days on end alone. Poor customer service

LA PEOR EXPERIENCIA. Pasados 4 días (habíamos reservado 10), en los que apenas la cuidadora nos escribió para explicarnos como estaba nuestro gordo, recibimos un WHATSAPP muy desagradable DONDE INSULTABA A NUESTRO PERRO CON CALIFICATIVOS TALES COMO: MONGOLO / MONONEURONAL / BESTIA DISECADA SIN ARTICULACIONES y en el que reflexionaba que NO LO MATABA “PORQUE NO PODÍA”… Resultó que el mensaje lo recibimos por error ya que la cuidadora pretendía enviárselo a otra persona y se confundió. Surrealista total… Cancelamos el servicio ese mismo día y un familiar nuestro fue a recoger a nuestro perrito que estuvo 2 dias haciendo cacas con sangre… Realmente sorprendidos de que este perfil siga activo después de reportar todos los mensajes a Rover, quienes se han limitado a lamentar lo ocurrido y darnos un vale de 30€ para futuros servicios. NO LE DESEAMOS A NADIE NUESTRA EXPERIENCIA ASÍ QUE CUIDADO YA QUE LA APP SIGUE TENIENDO ACTIVO EL PERDIL DE LA CUIDADORA

This was my first time to use Rover and I am afraid that it will be the last time for me to use. My dog stayed with the sitter for 9 days. I don't think that Rover makes sure that the sitters do their basic jobs such as sending updates and photos to the owners. The sitter that I had never did it. If they don't do their jobs, Rover should pay back some of the money to the owners. All the owners are eager to see if their pets are doing well. And Rover and the sitter have failed to do it. And I have not heard apologies or anything from them (Rover and the sitter) about this.