Rover.com | Pet SittingReviews of rover.com

They need to better it in a way that will indicate whether or not is a day stay or night stay. When I did the booking prior to schedule I thought it was for boarding but the platform made it look like it was but it was just for the day. Was very disappointed

Felony Animal Cruelty The New Hanover Sheriff’s Office Animal Services Unit has charged Pamala Lynn Rodriguez on two counts of felony Cruelty to Animals. Rodriguez owned and operated a dog walking and boarding business. Rodriguez had taken in two German Shepherds, Nala and Jager, for boarding utilizing “Rover.com”. After five days of being boarded with Rodriguez, she stated she woke up and found Nala deceased. Later that day Rodriguez’s stated that Jager was acting lethargic, so she took him to the emergency vet, where Jager passed away. NHSO Animal Services Unit requested necropsies be performed on both dogs. The report found that both Nala and Jager died due to extreme dehydration and starvation. NHSO Animal Services Unit Deputies responded to 176 Beawood Rd. to execute a search warrant. Rodriguez’s residence was extremely filthy, over 85 degrees with no fans, and smelled of urine. There were multiple dogs in crates that were too small and none of the dogs had water or food. A total of 16 animals were seized from her residence and she was arrested on two counts of felony animal cruelty.

I'd be mindful that they don't take responsibility to check sitters. They told me to leave 'an honest review' instead of investigating a serious concern I raised. I'd expect more from it, as I was under the impression the site did do some sort of checks...

paid for a bad sitter. no pictures, nothing. rude for no reason. didn’t give my dog her medicine

Be Aware! They sell your private information. I have been receiving spam calls and emails multiple times a day, every day since signing up to use Rover.com. The only way for me to fix this now is to get a new phone number!

I had a bad experience with a pet sitter and contacted rover to see what my next steps should be since I wasn’t sure if I needed to take my dog to the emergency vet. I sent an email to rover customer support explaining the situation that happened. I waited half a day for rover to ask me for my account information, the sitters name and the day it occurred. It is now 3 days later and I still haven’t heard back. I’m upset and disappointed at the lack of responses from rover support.

I made a booking for my kitten for this week and Monday I was exposed to covid-19 and so I called immediately and canceled. Over the phone they did not mention anything about being charged and I had received a message that as long as I cancelled before noon I wouldn't be charged. I cancelled before noon and they charged me $72.15. Apparently you can only cancel 3 days before the booking to get all of your money and they paid the sitter for doing absolutely nothing. How would I know 3 days prior to being exposed to Covid-19 that I would be exposed to go Covid-19? That's like me dying and then my mother calling and they will be like oh well she should known she was going to die 3 days ago. I guess Rover would have had me allow this person to come to my house with me having covid-19 and get it herself. I'm going to let everyone know of their practices. Also they try to claim that the sitter puts together the cancellation policy but the sitter had no idea about the cancellation policy and went and found the cancellation policy which is Rover's not the sitter's. I strongly recommend finding someone else over rover.com.

Sydney Manchester 3 heathersage rd. Horrific experience. All other times we have used the app were great. This woman sent our dog home stinking of weed, emaciated and sick. He was trembling and aggressive which is never in his character. Also then blamed us for leaving the dog with a :randomer: which seems odd if you are claiming to be a professional. DO NOT USE