Rover.com | Pet SittingReviews of rover.com

THEY STOLE MY MONEY! I was putting in all of my background info for a background check that is 25 freakin dollars! They notified me that my ID was not valid. By that time I was already looking into other sitting apps as well. I ended up asking for a refund since i did not recive a bacground check and they said no just because it was processed. Processed! Watch your wallet! $25 bucks down the drain!

We set a dog sitter in our area from 8-8:30am at the sitters place , not only we showed up around 8am but the sitter didn’t answer our call not the gate call . We ended up heading back home and cancelling our entire day . We didn’t get a text back stating the “ alarm “ didn’t go off . Super unprofessional and inconsiderate! Oh , and we paid in full , now to get our $ back we have to wait 7-10 business days . Not a great experience!

Rover should not believe the client is alway right and stick up for us sitters who are doing all the work for Rover.

I hired with Rover for 8 days at a fee of $399.00 but had to cancel my plans on the day of my travel to California because my daughter called to say she had covid. I called the sitter and apologized and gave her a $50.00 tip and she said call and talk with Rover for a refund. Rover charged me $274.00 for one night stay and after a week the sitter gave me $160.00 back because she said Rover charged me too much. Even returning the $160.00 I still feel like #239.00 for one night stay is way too much and the sitter agrees. Sorry my daughter got covid but this was a emergency and my daughter did not want me to get covid. Rover where is my refund. Betty Cooper

Found a sitter through Rover to look after my 2 dogs while we went on holiday for 2wks. Emma Trott came to my house and we chatted discussed my needs introduced her to my 2dogs and we started by slowly dog walking twice a week so my dogs could get used to her. Then we organised a couple of sleep overs which all went well and I would feel comfortable and confident I found a trustworthy sitter for my babies we agreed a fee which we were both happy with and my needs which I required. Well off we go on holiday video call over the 2wks away and Facebook messages thinking everything was great. Emma even picked us up from the bus station as we were regarding her now more towards a friend. Thinking all went well I was very happy I had found such a caring person. Well how wrong I was after having a conversation with my neighbours I then found out she had left my 2 dogs constantly on one occasion at least 3days alone as they were constantly barking and my neighbour popped over my fence and could see they were alone scratching the back patio doors trying to get out and were in distress unfortunately I hadn't left a key with them. They managed to calm them down from outside the patio doors then discussed calling the police to break into my home to retrieve my dogs. As we hadn't known my neighbours long they were also undecided on the situation and decided to give her another day to see if she turned up, which she did thankgod. My neighbours didn't converse with Emma as she is deaf and didn't feel they should interfere I wish to god they had. After challenging Emma on my findings she said she was out alot then backtracked and said it was probably the time she stayed inside for 3days which was total lies. I asked her for my keys back which she didn't even have the guts to knock my door and face me and explain further she put them through my letter box and then promptly blocked me on Facebook. My 2 dogs now are slowly settling down again but I'm still having problems with them weeing and pooing all over the house where they think its normal practice after being locked in for 3days. I will never trust another dog sitter again and never go abroad again as I feel terrible my babies injured such awful care. Please please do not employ Emma Trott from Rover.

They say they have the Rover guarantee. It is FALSE. Our sitter neglected to clean up after our dogs and our carpets have to be cleaned. We have 4 kids and 2 dogs and the filth in my house is incredible due to one person staying in my house. Then Rover said well because it is from my pets oh well... technically, yes, but ultimately it is how the sitter neglected the dogs and neglected the vomit and the dog poop and most likely neglected our dogs.

We trusted our Rover sitter with our two dogs during one overnight stay. I met with her, explained about the personality of one of our dogs being a bit reserved with strangers. She was cautioned about being careful with him. He warmed up to her. Evidently she brought her boyfriend to our home when she came to care for our dogs. The reserved one ended up bolting from them while in his own yard. She contacted us and helped search for him for a couple hours - then indicated she had been up since 5:00 that morning and nothing more she could do. She went home. Our dog is still missing and she hasn't even bothered to call and inquire as to whether he was found or offer to come back and point out where she last saw him. This is despicable. Her name is Breanna . Who does that?

Edit 2: they called me back and surprise they stuck to their guns on saying they are not responsible because the workers are considered independent contractors. Do not expect any assistance from the company. They cannot or will not help you when their “employees” mess up. Edit 1: I called the company back after they reached out and no supervisor was willing to take my call. I was told I would receive a call back in 24-48hours. They do not care not care about you or your dogs. They only care about the image that they are trying to help. They do not help. I will never use this company again. I found a sitter on rover and set up a time to meet them to introduce her and my dog. The meeting was right before I was supposed to leave on a trip. The sitter never showed up and was unreachable through the app and by the company through her personal number. The company offered me $20 rover credit. I requested for the company to split the difference for the new sitter because it was $120 more expensive. They declined my request. The new sitter was great but was sick and will be missing a visit. I had to inconvenience family that don’t live near me to help my dog. This company is very poor and does not care for their customers. Very unreliable and a company that shoulders responsibility by calling their employees independent contractors. They will not help fix a problem caused by their employees.