Rover.com | Pet SittingReviews of rover.com

We hired our sitter for housesitting for our dog, Saturday, June 25th around 2pm to Monday June 27th around 5pm. We did a meet n greet on Friday which went well enough, and he seemed to be great on Saturday. However, he left at 8am on Sunday morning and none of our multiple outdoor cameras show him returning until 11:56pm Sunday night. That leaves our fur baby home alone with no breaks in a hot house for 16 hours. We told him her limit is 6ish hours, 8 at the absolute maximum and only if there’s no other option. We also stressed repeatedly in person and in writing that it’s essential she gets her meds at the correct time or it can be very dangerous for her (she needs them at 7am and 6:30-7pm). He claims he went back to let her out and give her meds at 2pm. Whether or not he did this, there is still the issue that she then went alone another 10 hours in a hot house. Hours beyond her max. AND she would’ve been given her meds 5 hours early, which is very dangerous for her. Around 8pm, we saw that he had not been back since 8am. At this time, we texted him and they did not deliver, so we tried calling him. The calls went straight to voicemail. We attempted to call him several times over the next few hours, and each time they went straight to voicemail. We called a family member to go take care of our pup and give her her meds (since at this point we have no evidence that he had ever returned). So, if he did actually go at 2pm, then she not only got her meds 5 hours too early, but she then got a doubled up dose at 9pm when our family member went to take care of her. This is INCREDIBLY dangerous for her! After he returned to our house around midnight, he then responded to our texts saying that he had turned his phone off and this is when he claimed he went back at 2pm to give her meds. We paid for housesitting, NOT periodic check ins. If we had wanted that, we have plenty of family and friends we could have asked. He made a commitment to us and our pup. If he was too busy socially or whatever, he should not have made that commitment. A person that actually cares about animals would not treat one this way. I would give no stars based on our experience, however, our dog seemed to like him OK, so I’m okay with leaving one star for that alone. Rover has offered us a credit, but we will not use the service again as we do not feel confident. So now we’re out the cost of a smart lock and 1 night off sub-par care.

We booked a sitter through Rover and paid in full. Sudden message this morning (4 months after the booking) that we had been refunded and will receive our money back in 7-10 days. We then received a message that the sitter can not fulfil our booking. No explanation and less that 3 weeks until our holiday. You can’t leave a review for a cancelled bookings on Rover to warn others of the unreliable sitters, which is ridiculous, hence the one on here. The sitter is now still advertising our dates as available and my guess is that he is trying to get higher rates. No support for the owners it seems that the sitters can do as they please! First and last time using Rover.

Poco serios y profesionales ,en concreto una cuidadora , Daiana , reservo hace una semana , hablo con ella el miércoles 22 de junio , me dice que mi perrita (mi hija) estará sola ( sin mas perritos ) ya que sabe que no la tengo castrada y ya no solo por eso ,si no porque no tenia mas reservas , que no me preocupe y hoy jueves 23 de junio a un día de dejarla con ella y salir de viaje , me cancela la reserva , porque va a cuidar también a dos perros machos y ¡¡¡¡ claroooo, dan mas dinero !!!! decide mandar a mi hija y a mí a tomar viento , además estando yo aun en shock me invita a buscar otra cuidadora ,tan tranquila , sin saber los daños que me ha causado .Lo mejor de todo es que me amenaza con ponerme una reseña negativa mi ¿¿¿¿ A MI ???? Una vergüenza, lo dicho , nada profesional y muy poco serio . Espero que tomen cartas en el asunto.

I booked my pets and the booking was confirmed and paid for. I booked by family vacation after that.Today I got a text saying the booking was cancelled because the sitter mixed up her dates. Really disappointed and dissatisfied. Now I have to find new options at short notice. I can’t understand how I can trust anyone that irresponsible with my dogs after this. They were just dumped by the sitter for no fault of theirs.

I was looking for a cat sitter and sent requests to quite a few sitters. Some sitters did not respond while others took over 2 days to respond. I had to enter a credit card information before I created a request. Each request to a sitter would saved but I could not delete or cancel it. The calculation of cost was very confusing as well and I was lured by prices as low as $10. Rover.com adds a fee for their service in your bill. Each sitter can also have a "holiday" rate which will surge certain charges. You will have to look carefully at the dates they are available. I had to end up getting a relative to cat sit for me instead. I am very disappointed with Rover.com

My dog was left alone all day for a couple of days , Not fed or walked. The situation got so bad that I had to find someone else to look after my pet while i was away in another continent. Ruined my holiday. Rover only cares about profits and has no regard for animal safety and welfare

I wouldn’t touch this company again with a ten foot pole. Our dogs came back to us so stressed like we never seen them before. I asked the sitter during our interview what part of town she lived in and she said she didn’t know. Say what you want Rover but you don’t give a crap about peoples pets. You give a crap about profit margins and the bottom line. You aren’t dealing with cars or a person’s refrigerator. Your dealing with live peoples live pets. Never never again, never

Booked a sitter to home sit my dog. Met with her twice before our scheduled departure and were suppose to meet up again 5 days before our flight. A week before said meeting I contacted the sitter again asking to reschedule the time of our meeting. She never replied back. After a week of waiting I decided I had enough and canceled my booking with her. She contacted me 2 days after canceling the booking with some lame excuse about hurting her hand. Told her that since she did not reply my messages I canceled our booking. The company was kind enough to give me full refund and 20% discount if I still book with them gor my upcoming trip. They went as far as posting in my name to help find another sitter. This would have been great if their sitters were as professional as they claim to be. Next sitter I contacted, had to reschedule our first appointment. Fine. We then rescheduled for Saturday, 5 days before our trip, for 11:00 am. It is now 12:30 pm. The guy did not even bother contacting me, saying he'll be late. A complete no show. Just stay away if you care about your pets.