Rover.com | Pet SittingReviews of rover.com

Response from Rover.com | Pet SittingJul 19, 2022

Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.

Response from Rover.com | Pet SittingJul 18, 2022

Thank you for taking the time to provide us with your review. We’re sorry to hear this was your experience. Feedback from users like you is an important part of maintaining a quality experience and we value your insight. Please contact our 24/7 Rover Support team at 888-453-7889 and we’d be happy to look further into this situation for you.

Response from Rover.com | Pet SittingJul 16, 2022

Hi, thank you so much for reaching out. We are alarmed to hear of your concerns and would like to assist. Rover can investigate further and take appropriate action as needed. If there are any additional details or specifics you'd like to share, our Rover Support team remains available 24/7 at 888-453-7889.

Response from Rover.com | Pet SittingJul 16, 2022

Hi Jon, our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. If there are any additional details or specifics you'd like to share, please don't hesitate to reach out, our Rover Support team is available 24/7 at 888-453-7889.

Response from Rover.com | Pet SittingJul 15, 2022

Hi Jordan, Thanks for your feedback. We were able to locate your booking from Feb and see that your sitter did provide a full refund at that time after you messaged them. In terms of your concerns with Rover's policy. When a pet owner cancels a booking a partial refund will be issued in line with a sitter's cancelation policy. When this is due to the sitter not being able to provide the agreed care we may override a sitter's cancelation policy. In this circumstance we were not able to see the details you mentioned as communication between you and your sitter had moved off-platform. Rover remains dedicated too assisting our customers, pet owners and sitters alike; and will always encourage productive communication between parties.

Response from Rover.com | Pet SittingJul 14, 2022

Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. When booking services on Rover it is no different then booking a hotel or other service- confirming and holding your specific time means that the service provider is unable to book someone else at that time. It also allows them to fairly apply a cancellation fee to ensure their business continues should bookings fall through without enough time to fill that spot with a new client. Service fees go towards maintaining website, sitter advertisement, 24/7 Support Team, 24/7 Vet Hotline, the Rover Guarantee and much more. We hope these help clarify a few things, but please feel free to give our 24/7 Rover Support team a call at 888-453-7889 should you have any further questions!

Response from Rover.com | Pet SittingJul 14, 2022

Hello, thank you for your feedback, and we're so sorry to hear about your experience. Please be assured that we will be reviewing the calls to ensure that the situation was handled in accordance to our standards. If you still need help, I hope you give us another chance and call back.

Response from Rover.com | Pet SittingJul 15, 2022

Hi Jakob, Thank you for your feedback. We're so sorry to hear about this. Please give our support team a call at +44 8082 812524 or email us [email protected], and provide them with the email and name on your account and they'll be able to look into this for you. We can help find a sitter if there is a cancellation. I hope this helps. Murditio L.