Rover.com | Pet SittingReviews of rover.com

Poor Quality Control: In the past, I have used this pet sitting service for my 2 toy poodles (7 lbs. each) in Florida and have been happy. But the experience in NYC was extremely disappointing so I question how they screen both the sitter and the apartment the pets will be staying in. My experience demonstrated that they do a very poor job of both. Plus, some of their sitters are extremely expensive – daily rates run from $100 – $75 to care for one dog. I was dropping my dogs off at the sitter’s apartment on the Upper eastside – a very tiny and cluttered studio – only to find a huge Doberman Pincher was being cared for, in addition to her own dog. The apartment was so small and cluttered that it was completely UNSUITED for more than one small dog – meanwhile, she was going to have 4 dogs there. The Doberman went at one of my poodles and she went into a panic and shook in fear. Thus I was unable to leave my dogs there, and Rover was unable to find a suitable replacement at that last minute – so I was really stranded. A very negative situation that makes me think I may not be using them in the future. While they do suggest that you have a so-called “meet and greet” before booking a sitter, I was unable to do so because I was in coming from out of town. Just the same, you have to expect that Rover, Inc., has done a minimal amount of screening of the sitters and apartments.

Very, very dissatisfied. Sitter cancelled a confirmed booking at very short notice & the money (£150) was taken anyway! I didn't get the message from the sitter & neither the sitter - Sarah in Hove - would take responsibility, or the people running 'Rover'. I lost £200 of earnings whilst trying to sort this out, (a cleaning contract). I have not received a re-imbursement from either the person who took the booking, or the people running the website. I am very upset and traumatized by the experience & loss of money, as I have to work very hard to earn my wages doing cleaning for a living. I also now probably have to cancel my plans aswell, as to find another dog boarder at such short notice is a nightmare. I will never use this website again and I will never recommend it to anyone. Let's see if I eventually get my money back or not.....I will be taking it further if I don't.

"I’ve met a lot rude ass people in my life but you are really taking the gold on that one." This is what you can expect from their "sitters" when you ask about their billing and cancellation procedures. The sitter accepted a boarding booking after midnight, which I had to cancel due to developing Covid-19. I cancelled at 6:30a and still got charged $100.00 for a 6-hour booking. The sitter was extremely rude and unprofessional.

Sitter was a nightmare! Did Not feed my dogs twice a day as agreed upon! Did Not give dog her allergy medication everyday! Had a party at the house, when specifically told NO PARTIES! Left trash on floor of house and in yard. Had water bottles in my landscaping! My dogs chewed up plastic pop bottle that was left in yard! Used EVERY Towel and Hand Towel in the house! Left them all dirty but washed his clothes! Went through my dressers, jewelry box and closet! Wore my husbands belt!

He hablado con casi 10 cuidadores de perros y me han puesto mil pegas e inconvenientes en quedarse con mi perro. Todos me han preguntado si ladra,pues es un perro !! Es una pregunta estúpida. Las tortugas no ladran !! Mi perro es buenísimo !! Un desastre de sitio y muy caro.

Useless site wanted someone to house sit our dogs for a weeks vacation. Been in touch with 6 sitters all who Rover said were suitable yet none did overnights stays and most didnt understand English. Wasted so much time and got messed around hence wont be using Rover.com ever again!

My recent purchase with Rover was horrible . My original dog sitter was booked so got this new dog sitter because I went on vacation for a week. The sitter picked up my dog I paid him cash for picking and dropping her off both times (separate from the rover sitting transaction ). I explained all my dogs needs and wants and even spoke to him regarding her care before booking . I come back from vacation and I see that all the items I put in her big bag was just thrown in there unorganized, wet , and greasy with a foul smell. I looked at the huge ziploc bags with food and noticed that barely half the one ziploc bag was empty which meant she was not eating. I looked i reassemble her crate and noticed that there were two ring marks on the front of her cage . Left was her water bowl because it created multiple white marks and on the right was crease spot where the sitter gave her food . I then noticed her harness which was really worn and stripping which then led me to notice to big lacerations on my dogs nose . I messaged the sitter asking if he’s been feeding her and keeping her in the cage and he old stated he fed and gave her water the morning he had to drop her off. Which was a lie. My dog is a medium sized energetic dog and it seems that she was not cared for properly. He probably kept her harness on her the whole time , kept her and fed her in the cage and she did not get no outside time. My dog wanted to get out of the cage so badly she bent the cage try to get out and that weee the multiple lacerations on her nose came from ( I am assuming ). What bothered me the most is I am on vacation internationally and did not receive any updates or pictures regarding my dogs care. I had to message him on the app while I was outside of the USA to ask about my dogs care and the fact that the sitter stated that my dog was doing well was absurd . I am disgusted with the service my dog was handed. And It makes me wonder if these background checks that Rover does are even valid. I know nothing will come of this because the sitter probably got what he wanted which is my money. But be careful who you let around have are for your dog . Thankyou

booked on mid may a sitter for my dog to go for vacations , cancelled 2 weeks later , then found another one and cancelled just 4 days before my flight , i was thinking to cancel flights and hotels for 2 cost at 2,500 gbp if couldnt find someone to keep my dog , then i found someone 3 days before the flight , on 1st day hes keeping him hes thinking to cancel the booking while im almost ready to fly . bad experience very bad !!