Rover.com | Pet SittingReviews of rover.com

DO NOT RECOMMEND USING ROVER!! I wanted to share my experience in hopes that this does not happen to anyone else. I hired a sitter from their site and used the same person several times with no incident..so I thought. This last stay, I received a message from my duplex neighbor stating that someone was attempting to break into my home and they called the police. Long story short, this man invited multiple (at least 4) women into my home without permission and it did not end well. He can be seen on camera physically assaulting one of the women as she continuously accuses him of some very serious crimes. There was serious drug use involved which turned into her trying to break back into the house after he “threw her out”. There were multiple break in attempts immediately following this stay which were confirmed to be the same woman he brought into my home. The bathtub handle was broken off and what appeared to be blood on the shower curtain. I could go on with the number of things I came home to. After multiple break in attempts, him accusing me of not being able to pay his rent and losing all of his clients, and the proof of physical violence and serious accusations, it was not safe for me to stay in my home. I moved into a hotel with my pets until ADT could install a security system. I have spent over $2,000, not including the stays themselves, on this whole ordeal. Rover is only reimbursing the bath repair costs and the stays. Of course they did offer a credit for future Rover use, which is almost laughable if this wasn’t so serious. After reimbursement, I have nearly $1,400 out of pocket expenses due to this incident and Rover cites that the sitters are independent and they are not responsible. Per direct quote from their agent: the Rover Guarantee only covers “property damage caused by the sitter directly, or caused directly by the sitters actions or inactions, and vet bills for injuries caused to the pet during a booked stay. The Rover Guarantee does not cover any incidental expenses.” My feeling of safety, as well as my wallet, have certainly been impacted by this experience and I hope sharing this saves others from experiencing this as well!

I am very dissatisfied with my Rover experience! My pet was injured by another boarded dog who aggressively attacked my dog. My dog required medical attention and nearly 7 weeks of recovery and 2 veterinary visits. The Rover "guarantee" completely failed and I am left with a large vet bill. Rover did not encourage pre-screening of pets to determine temperament nor did they require any vaccination records. You will have no idea if your pet is being boarded with unscreened, unvaccinated viscous animals. I will never use Rover again and I recommend that you stay away too. UPDATED: Following Rover's response. I sent the additional veterinary visit information. Your review stated that you were not responsible for the cost of the second visit because it was not necessary. Either the veterinarian or I did not treat the wound correctly the first time and thus the second visit was to correct our failures. That is wrong. The reason for the second visit was because my dog was attacked by another boarded dog, period. I hold Rover responsible fully for the medical costs I have incurred. Rover is deflecting its responsibility. You could have done the right thing but you do not stand behind your service. Buyer beware!

First and last time using Rover. They are actually looking into my experience and I have not heard back yet. Hired a 5 star pet-sitter who did not follow instructions at all. Found medication on the floor, left a cat outside w/o telling me. Came home and nothing I asked was done, instructions not followed. First thing I had to do was scoop cat litter when I got home. Reviews are not reliable, sitters are not reliable. They are independent contractor's and can just not show up. Your recourse...don't hire them again. Might as well find someone off Craigslist. Not a good business model for pet-sitter. Dangerous! I did get in touch with Rover, but they left this pet-sitter up on their site. Can't reply to reviews or post photos. Gave me $100 credit towards future sitter and refunded 50%. I still have to deal with sitter, independent contractor. DO NOT USE UNTIL BUSINESS MODEL CHANGES. ROVER IS FOR PET-SITTERS, not the clients or animals!!! VERY DANGEROUS! My pet-sitter was psychological unstable! Pets are still traumatized from 5 day sitter.

Our sitter had to cancel the morning of our appointment. She said she requested a cancel and I would get refunded. I also emailed support immediately to inquire about the refund. Support said they would have to escalate the issue and would get back to me. The next correspondence was Rover asking me to rate my customer service experience as if my problem was resolved. IT WASNT. Here we are 4 days later and the money has fully processed and been taken from me but I have no refund. And no communication. Our sitter has remained in contact and sent me the payment Rover gave her but it's still $20 less than what Rover took from me.

Will not use again!

If I could give zero stars I would. The dog sitter was supposed to stay overnight with my dog, who was on medication and needed a potty break every 2 hours. She left her at 10pm and never came back until 8am. Also, stole items from my house and Rover did absolutely nothing about any of this. Basically, told me oh well…sorry. Never again…horrible company.

I paid for an hour she was here 20 minutes saying he got sick brought him back and I didn’t get a refund my first experience was terrible.

Very expensive compared with kennels. Looks like a bit of a racket, despite what care they get. £40 a day to have a small dog at home ??? that is more than the holiday in some cases . Not for normal people who have to cost everything outtttt